I called NRG, and Stefan answered. He’s such a nice, attentive, and kind young man. We had a good conversation, and he helped me sort out my invoices. Very professional service
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I am a new customer with the company, and my first phone interaction with you was fantastic. The person who assisted me was not only very kind and patient but also proactive and effective at resolvi... See more
Company replied
I had a wonderful experience with Freja from NRGi. She was incredibly helpful, polite, and patient throughout our entire interaction. Freja took the time to explain everything clearly and made sure al... See more
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I spoke with Maria on the phone without having any clue about the company, the programs, or the payments. My landlord just told me to call. Maria was incredibly patient with me, explained everything... See more
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Company details
About NRGi
Written by the company
Om os
NRGi er en landsdækkende energi- og rådgivningskoncern.
Vi er også et forbrugerejet andelsselskab, der er ejet af 230.000 andelshavere og består af 1.600 engagerede medarbejdere, som med både viden og hænder bidrager til et grønnere og et mere velfungerende Danmark - på kort og på lang sigt.
Hvert år investerer vi i vores fælles elnet, og i vindmølle- og solcelleparker, så vi kan sikre, at vi har et velfungerende samfund, der er baseret på energi fra vedvarende energikilder.
Til glæde for alle os, der er her i dag, og alle dem, der skal tage over efter os.
Sådan kan vi hjælpe dig
- Elaftale: Vælg en elaftale, der giver dig ro i maven. Uanset om du vil følge elprisen time for time eller foretrækker at betale en fast pris for strøm.
- Ladeboks: Vil du forvandle kWh om til kilometer? Køb eller lej en ladeboks hos os. Vi klarer installationen for dig.
- Varmepumpe: Overvejer du en varmepumpe? Vi hjælper dig trygt gennem hele processen, så du får den helt rigtige løsning til dit hjem.
- Boligens rapporter: Skal du sælge din bolig? Lad os stå for tilstandsrapport, energimærke og el-rapport, så du trygt kan få solgt dit hus.
- Køberrådgivning: Lever drømmehuset op til forventningerne? Få en uvildig fagekspert til at gennemgå huset for muligheder og udfordringer, inden du køber.
- Energi- og boligplan: Få en gennemgang af dit hjem fra kælder til kvist og få en konkret handlingsplan for energioptimering og vedligeholdelse af dit hjem.
Skal vi hjælpe din virksomhed?
Vi hjælper naturligvis også virksomheder med at spare både CO2, kWh og kroner.
Skal vi hjælpe din virksomhed med at få en skræddersyet elaftale eller identificere og realisere energibesparende projekter? Vores erfarne rådgivere er klar til at hjælpe dig.
Så lad os tage en uforpligtende snak om, hvordan vi kan hjælpe din virksomhed.
Written by the company
Contact info
Dusager 22, 8200, Århus N, Denmark
- 7011 4500
- www.nrgi.dk
Skal vi hjælpe dig?
4.8
Excellent
11K reviews
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Great customer service
December 4, 2023
Unprompted review
Reply from NRGi
Hi Adrian
Thank you for your great review and the 5 stars, NRGi really appreciate them.
Your opinion is very important to us and therefore I am pleased to read that you have received good service.
I wish you a good day,
Best regards Anni, NRGi
Super service
November 29, 2023
Unprompted review
Reply from NRGi
Hej Trine
Tak for din flotte anmeldelse af vores kundeservice og de 5 stjerner, NRGi sætter stor pris på at du har valgt at anmelde den service du har fået.
Hos NRGi har vi vores kunders tilfredshed som højeste prioritet, og derfor glæder det mig at du har haft en god oplevelse med en af mine dygtige kollegaer.
Vi er kåret som branchens bedste kundeservice de sidste 4. år i træk af Wilke - det er vi rigtig stolte af.
Jeg ønsker dig en rigtig god dag,
Mvh Anni, NRGi
Tak for god og præcis orientering om…
Tak for god og præcis orientering om mulighed for el-lader i kombination med solceller.
November 24, 2023
Unprompted review
Reply from NRGi
Hej Gert
Tak for din flotte anmeldelse af vores kundeservice og de 5 stjerner, det glæder mig at læse at du har fået en god vejledning omkring de ladeboks løsninger NRGi tilbyder.
Hos NRGi har vi vores kunders tilfredshed som højeste prioritet, og derfor glæder det mig at du har fået en god betjening hos min kollega.
Vi er kåret som branchens bedste kundeservice de sidste 4. år i træk af Wilke - det er vi rigtig stolte af.
Jeg ønsker dig en rigtig god dag,
Mvh Anni, NRGi
God service
August 5, 2023
Unprompted review
Reply from NRGi
Hej N-D
Tak for anmeldelse og de 5 stjerner.
Hos NRGi har vi vores kunders tilfredshed som højeste prioritet og derfor glæder det mig at læse din flotte anmeldelse.
Vi er kåret som branchens bedste kundeservice de sidste 4. år i træk af Wilke - det er vi rigtig stolte af.
Jeg ønsker dig en god dag,
Mvh. Anni, NRGi Kundeservice
Effortless customer support
The customer support is effortless and nice. I just asked them that, I am new in Denmark and help me with login. They did all the steps and explained to me all the details regarding utilizing NRGi. They also set up my bill payment process as per my convenience.
Thanks a lot.
September 21, 2023
Unprompted review
Reply from NRGi
Hi Jitrendra
Thank you very much for your 5 stars.
We are very pleased, that our support was helpfull to you.
Have a nice day.
Best regards,
Anni, NRGi
Very nice customer service
Very nice and very helpful customer service. The customer service agent I talked to is Anni and she was a delight to talk to. Very helpful and very professional, solved my issue and gave me clarification I needed in few minutes. 10/10.
September 13, 2023
Unprompted review
Reply from NRGi
Hi Drazen,
Thank you very much for your 5 stars.
We are very pleased, that you found Anni´s help clarifying.
I will make sure she receives your kind words.
Have a nice day.
Best regards,
Kiri, NRGi
The best service experience!
The best service experience!
She was able to answer everything so clear, even though I’m new in Denmark I felt completely safe with her recommendations.
Thank you!
September 13, 2023
Unprompted review
Reply from NRGi
Hi Julia,
Thank you very much for your 5 stars and recommendation.
We are very pleased, that you found our costumerservice helpful.
Have a nice day.
Best regards,
Kiri, NRGi
super service
September 6, 2023
Unprompted review
Reply from NRGi
Hej Kim
Mange tak fordi du har taget dig tid til at skrive til os - det sætter vi stor pris på.
Hos NRGi har vi vores kunders tilfredshed som højeste prioritet.
Vi er kåret som branchens bedste kundeservice de sidste 3 år i træk af Wilke - det er vi rigtig stolte af.
Jeg ønsker dig en god dag.
Mvh Anni, NRGi
Avoid it
Worst experience! We were not notified nor nothing was shown in the website that after the late payment, NRGI has authorized another company “collectia” to get the payments and fees. We received 3 paper bills: 200dkk(month), 400dkk (month1+month2), 500(month1+month2+100r late payment fee).
In the website only the first 2 bills were visible. At that time, I didn’t know the latest bill includes the previous unpaid bills too. So, based on NRGI website, I paid 600dkk, which it means I paid 100dkk extra than what I was requested and the payment was on time! Surprisingly, at the end of the month we received a letter from collectia with a late payment fee. I considered it as scam! Since I already took care of all heat, electricity, etc bills. But this was repeated and we received another bill with 1100 dkk (700 late payment fee 🤯)! Without my knowledge my roomate paid 1100dkk to "collectia"! Later we realized that apparently, the 3rd bill account number has been for collectia and not NRGI even though the heading of the letter was NRGI. After many phone calls and email, NRGI says they will pay back the initial payment I made (500dkk) 😡 and "collectia" still keeps the extra unfair payment we made! Neither when we made the contract with NRGI nor in the bills on the website no information was provided to the customer!
Also, it seems that there is absolutely no payment communication between collectia and NRGI!
If we weren’t noticing the extra payment, NRGI would had taken the extra money. Not trust worthy at all!
In contrast,our heat provider is “kredsløb”. If you made a mistake and pay lower or extra money, automatically the system updates the next payment. You can make sure if someday you make a mistake, your money would not be stolen!
Also, we wanted to add a new name to our NRGI contract but they said it is not possible to change the initial contract!
About customer service: when I called them to ask about the bills and collectia, they did not bother to listen or explain anything! The lady said regarding bills you need to call collectia! Not accepting any responsibility whatsoever.
Do not recommend these annoyances to anyone! If you respect your time, comfort, and your money do not choose NRGI!
July 31, 2023
Unprompted review
Reply from NRGi
Hi,
Thank you for taking a moment to speak to me about the situation.
I am glad that we have come to an understanding.
Have a nice day.
Best regards,
Kiri, NRGi
NRGI charged me fees to correct their…
NRGI charged me fees to correct their mistake and wouldn't remove the fees when I contacted them afterwards. They would only due so, if I rejoined as customer. Terrible service.
August 3, 2023
Unprompted review
Reply from NRGi
Hi Mads
I am sorry to read your review.
If there has been a mistake, we'd love to talk to you, but I can't find you based on your information.
I therefore hope you will contact customer service on telephone 70114500.
With best regards, Anni NRGi
UPDATE
Hi Mads
I have now found your informationens in NRGi´s system.
Since there has not been a mistake, we cannot accommodate your request to delete the fee.
With best regards, Anni NRGi
Good Conversation
Good Conversation, helpful when ordering new power contract
July 28, 2023
Unprompted review
Reply from NRGi
Hi Malgorzata
Thank you very much for your 5 stars and kind word to our costumer service.
Thank you for choosing NRGi as your electricity supplier.
Have a nice day.
Best regards,
Anni, NRGi
forståelse for ens situation
July 18, 2023
Unprompted review
Reply from NRGi
Hej Leo Tandrup Tanderup
Tak for din anmeldelse her på Trust Pilot, det er en fornøjelse at læse at du fik en god betjening hos vores kundeservice.
Det er vigtigt for os, at vi er let tilgængelige for vores kunder.
Husk at du altid kan kontakte vores kundeservice på tlf. 70114500 alle hverdage fra kl. 08.00 til 18.00, vi sidder klar til at tale med kunderne.
Du ønskes en god dag.
Mvh. Rikke/NRGi Kundeservice
RED FLAG
Bad bad bad. Their customer service is bad. This companies technological competence is comparable to my grandparents´, and their willingness to help and more importantly to understand the problem, is so mediocre that I would like to cry a little bit, however it would be a waste of tears because this company does not understand human feelings. Their electricity might be ok, but their energy is just awful, red flag, bad bad bad.
July 13, 2023
Unprompted review
Reply from NRGi
Hi Louise,
I’m very surprised to read about your experience regarding our service and I can’t see how that reflects our customer service.
I would love to get in contact with you, to hear about your experience and I have therefore made a request for your informations.
Looking forward to hearing from you.
Kind Regards, Maja, NRGi
Not very helpful customer service
Not very helpful customer service. I had an issue with paying one of my bills that was partially NRGi´s fault, and when explaining this to the agents they took an defensive stance choosing to be rigid over 100DKK, not focusing on how to resolve the issue at all, but rather focusing solely on whos fault this was, and refusing to answer my questions in a polite and specific manner. I guess it is not a problem for most customers as they have automatic payment enabled, but if you for some reason cannot do this, NRGi might disappoint you. For me this seems unprofessional as you would think an otherwise legit company like NRGi would make their money by nurturing a good customer relationship rather than demanding relatively small amounts of their customers that they have previously had no problems with.
July 12, 2023
Unprompted review
Reply from NRGi
Hi Johann,
I’m very sorry to read about your experience because our customer service is very important to us here at NRGi. I have read the dialogue between you and our customer consultant, and I will take this example to our business development team.
I wish you a nice day and a good summer.
Kind Regards, Rikke, NRGi
Really helpful
Really helpful, Laura was so nice and made the process so easy and fast :)
July 4, 2023
Unprompted review
Reply from NRGi
Hi Javier,
Thank you very much for your 5 stars and kind word to our costumer service.
Thank you for choosing NRGi as your electricity supplier.
Have a nice day.
Best regards,
Kiri, NRGi
Great customer support!
June 29, 2023
Unprompted review
Reply from NRGi
Hi Lavinia
Thank you very much for your 5 stars and kind word to our costumer service.
Thank you for choosing NRGi as your electricity supplier.
Have a nice day.
Mvh. Camilla/NRGi
good service and maintenance
good service and maintenance. help with all questions. quick response
June 28, 2023
Unprompted review
Reply from NRGi
Hej Vlada,
Thank you very much for your 5 stars and kind word to our costumer service.
Thank you for choosing NRGi as your electricity supplier.
Have a nice day.
Best regards,
Kiri, NRGi
Consultation and order through chat function
The conversation and the ordering process went fast and smooth.
June 28, 2023
Unprompted review
Reply from NRGi
Hi Evelin,
Thank you very much for your 5 stars and kind word to our costumer service.
Thank you for choosing NRGi as your electricity supplier.
Have a nice day.
Best regards,
Kiri, NRGi
BEST CUSTOMER SERVICE
BEST service. Person was so helpfull and nice. Help with all aspects even without our asking. We never seen that before. We hope we will be lucky to always have service like that. With good and helpfull person.
June 14, 2023
Unprompted review
Reply from NRGi
Hi Joanna
Thank you for your nice compliment and the 5 stars, it means a lot to NRGi as a company that our help was usefull to you.
I wish you a good day,
With kind regards, Anni/NRGI
Really good and fast customer support!
May 30, 2023
Unprompted review
Reply from NRGi
Hi Ventsi
Thank you for the 5 stars.
We are very happy to read about your experience with our costumer service, and we make sure Lisbeth recieves your kind words.
Have a nice day.
Mvh. Anni/NRGi
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