Looking for a part was not easy on a old system ,2013 but, after e_ mailing and phone call, I was able to locate valve insert for blending valve. No I have t got that thundering sound through pipewor... See more
Company replied
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Review summary
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I've had great service from nu heat from the 1st contact and every step in between. Staff consistently extremely helpful and patient with us whilst we tried to figure out the best layout for our sys... See more
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We installed a Nu Heat underfloor heating system in 2000. Over the years we have had to carry out some routine maintenance and when we have had to contact Nu Heat we have been dealt with efficiently a... See more
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I’m doing a small room refurb with ufh. The team at Nu-heat have been incredibly supportive. I have been treated as well as someone doing a whole house project. I won’t detail how I managed to mess up... See more
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Company details
About Nu-Heat Underfloor Heating & Renewables
Written by the company
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Written by the company
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Contact info
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, United Kingdom
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Nu-Heat Underfloor Heating & Renewables
Hi Rachel, it's great to hear you were pleased with the service you received. Thank you for your review!
They have good support and ordered…
They have good support and ordered parts arrived next day.
February 13, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Keith, we're pleased to hear you were happy with the support you received. Thank you for leaving a review!
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Charles, that's great to hear! We are pleased you are happy and thank you for taking the time to leave a review.
Parts did what meant to do
Parts did what meant to do. Good advice over the phone from salesperson
December 10, 2025
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Jamie, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Jaroslaw, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Darren, that's great to hear! We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Excellent products excellent service…
Excellent products excellent service and support from the team and always helpful.
February 13, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Steve, that's great to hear! Thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Great customer service and Super quick delivery
Great customer service and very good pre-sales advice given. Super quick delivery
February 12, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Farida, we are pleased you are happy with the service you received. Thank you for taking the time to leave a review.
Had a leak on manifold
Had a leak on manifold. Quick efficient advice received. Leak resolved.
February 5, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Tracey that's great to hear. I'm pleased we were able to help and thank you for taking the time to leave a review.
Nu-Heat &customer support effort…
Nu-Heat has been a professional team from initial sales enquiry through their design process to goods/materials delivery on-site.
Given my bespoke requirements regarding the delivery and invoice requirements, I found their approach extremely patient and supportive of timelines. Nu heat standby for me with tech support. I have to initiate my installation therefore I hope Nu-heat will be as equally supportive of me.
February 2, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Billy, thank you for taking the time to leave a review. We are pleased you are happy with the service you received and will be happy to provide any installation support you may require.
Reply from Nu-Heat Underfloor Heating & Renewables
Hi, thank you for taking the time to leave a review. We are pleased you are happy with the service you received but sorry you feel the posting charges are too high. We have past this feedback on to the relevant department.
I was given the correct information on…
I was given the correct information on telephoning which enabled me to order the correct parts which were then sent to me in good time
February 2, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Rodney, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Excellent Service
Easy and straightforward to order. Product arrived quickly. Excellent service.
February 3, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Gerry, thank you for your review. We're happy to hear you are pleased with the service you received
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Bob, that's great to hear! We are pleased you are happy and thank you for taking the time to leave a review.
Great company and service.
Great company and service.
Very informative on the phone and messages.
Have used a few times now, would recommend Nu-Heat
June 6, 2025
Reply from Nu-Heat Underfloor Heating & Renewables
Hi there, thank you for leaving a review. It's great to hear you're happy with the service you've received
Malcolm Rose Courier delivered for…
Malcolm Rose Courier delivered for Nu-Heat and was absolutely brilliant. Friendly, punctual, and very professional throughout. He kept me informed, arrived when he said he would, and made the whole delivery stress-free. A great example of how good a self-employed courier can be — highly recommended.
February 3, 2026
Unprompted review
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Louise, thank you for taking the time to leave a review. We are pleased you are happy and will pass your feedback on.
Looking for a part was not easy on a…
Looking for a part was not easy on a old system ,2013 but, after e_ mailing and phone call, I was able to locate valve insert for blending valve. No I have t got that thundering sound through pipework just like a constant mains water hammer where tge jumper is loose in body. Very informative team at nu-heat , and providing you can give right information they can certainly help with your queries.
January 28, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi there, thank you for your review! We're pleased to hear you are happy with the service you received from our Technical Team.
Customer support is good although slow…
Customer support is good although slow but appreciate I'm not the only one needing help.
January 26, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Alec, thank you for taking the time to leave a review. It's a very busy time of year for us and apologize if service was slower than usual. Thank you for your patience.
Polite and deliver on time 👍
January 23, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Alistair, we are pleased you are happy with the service you received and thank you for taking the time to leave a review.
great company
speedy answering of my phone call, very helpful technical advice, quick delivery
January 20, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi John, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
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