Banner for Nu-Heat Underfloor Heating & Renewables

Nu-Heat Underfloor Heating & Renewables Reviews 

1,036
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the heating equipment and the truly exceptional support provided by the deeply knowledgeable team throughout various project stages. People frequently mention that finding necessary replacement parts is completely straightforward, and deliveries typically arrive swiftly to keep home improvement projects running seamlessly. Some reviewers were not happy with surprisingly high delivery charges and occasional unexpected shipping delays when waiting for their ordered items. Others also noted encountering slow responses or communication challenges when trying to get technical assistance for their complex heating setups.

What people talk about most

Service

Clients share satisfaction and positive opinions on service, highlighting helpful advice, prompt responses,... See more

Product

People report positive experiences with product quality, noting that the equipment and materials are... See more

Staff

Reviewers mention positive feedback about staff, highlighting a professional and knowledgeable team.... See more

Delivery service

Customers report positive experiences with delivery_service, frequently highlighting fast dispatch times and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful advice, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Looking for a part was not easy on a old system ,2013 but, after e_ mailing and phone call, I was able to locate valve insert for blending valve. No I have t got that thundering sound through pipewor... See more

Company replied

Rated 5 out of 5 stars

I've had great service from nu heat from the 1st contact and every step in between. Staff consistently extremely helpful and patient with us whilst we tried to figure out the best layout for our sys... See more

Company replied

Rated 5 out of 5 stars

We installed a Nu Heat underfloor heating system in 2000. Over the years we have had to carry out some routine maintenance and when we have had to contact Nu Heat we have been dealt with efficiently a... See more

Company replied

Rated 5 out of 5 stars

I’m doing a small room refurb with ufh. The team at Nu-heat have been incredibly supportive. I have been treated as well as someone doing a whole house project. I won’t detail how I managed to mess up... See more

Company replied


Company details

  1. Heating Equipment Supplier

About Nu-Heat Underfloor Heating & Renewables

Written by the company

Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.

With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.

www.nu-heat.co.uk


FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE


Why Nu-Heat?

Written by the company

Bespoke heating design
Our in-house designers tailor each system to the property, guaranteeing performance.
Award-winning service
The only heating company to be awarded a Distinction by the Institute of Customer Service.
Lifetime technical support
We support Nu-Heat systems for life. You can always call on us if you need help.

Contact info

Promotion box for Nu-Heat Underfloor Heating & Renewables

The Ultimate Guide to Underfloor Heating

Find out how to choose the right underfloor heating for your project.

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,036)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent underfloor heating system

We installed our NuHeat system in our house in France nearly 20 years ago and it has been fantastic. We have never had any problems with it. During installation the handbooks and technical telephone help were first class.

January 26, 2026
Unprompted review
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Sarah, thank you for taking the time to leave a review. That's great to hear and we hope you continue enjoying the system for many more years to come.

Rated 5 out of 5 stars

I ordered some parts

I ordered some parts - needed help by phone which was happily given and the order came quickly and not my heating is working properly again! Thank you

January 16, 2026
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Amanda, thank you for taking the time to leave a review. I am pleased you are happy with the service you received and your heating is working properly again.

Rated 5 out of 5 stars

Best Choice, hands down!

We spent many hours doing our research on different systems and ways to heat our home, both inexpensively and practically.
From the moment we chose to go with Nu-Heat we knew it was the best decision.
Going through a full house renovation is very stressful, but Mike and team at Nu-Heat made everything run so smoothly, from site visits, to planning where everything was going, delivery of products, and constantly available to our plumber with any enquiries with fitting/setting our system up.
Living in West Cornwall, less than 2 miles from the coast and experiencing interesting inclement weather, add to that a cottage that was built in 1843, our home is now so cosy!
The system is neat, tidy and so easy to use, we have an LPG set up so everything works alongside our boiler.
We highly recommend Nu-Heat, so glad we made them our first choice.

July 1, 2025
Unprompted review
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Natalie, thank you for taking the time to leave such a lovely review. We are pleased you are happy with your system and the service you received and hope you continue to enjoy your cosy home.

Rated 4 out of 5 stars

Ordered part on line

Ordered part on line, it’s nice of them to find the right part for me to order

January 5, 2026
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Jlwan, thank you for taking the time to leave a review. I am pleased we were able to help you find the right part and you are happy with the service you received.

Rated 4 out of 5 stars

Part arrived on time in ok condition

Part arrived on time in ok condition. However, the parcel had no tracking and dpd gave to a neighbour even though we were in the house that day.

January 10, 2026
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Grant, thank you for taking the time to leave a review. I am pleased the part arrived on time but I'm sorry there was no tracking and DPD gave the parcel to your neighbour. I will pass your feedback on.

Rated 5 out of 5 stars

great customer service

very knowledgable staff found what i needed

January 5, 2026
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Kulvinder, thank you for taking the time to leave a review. I'm glad we were able to help and that you are happy with the service you received.

Rated 5 out of 5 stars

Very helpful technical department

Very helpful technical department. I was able to send them a photo of the area I needed a replacement part, they identified it and I ordered it. Simple as that.

January 5, 2026
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Geoff, I'm pleased we were able to help and you are happy with the service you received. Thank you for taking the time to leave a review

Rated 5 out of 5 stars

Excellent service, staff and product

I've had great service from nu heat from the 1st contact and every step in between.
Staff consistently extremely helpful and patient with us whilst we tried to figure out the best layout for our system.
Quality of the kit is excellent and we're looking forward to having it installed and up and running very soon. We've installed underfloor heating before and would happily recommend nu heat to anyone.

January 8, 2026
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi there, thank you for your review! We're happy to hear you're pleased with the service you have received throughout the process

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick, helpful and solution found within a few hours. Delivery only took 2 days. Great job

January 8, 2026
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Neil, we're glad to hear you're happy with the service you received. Thanks for leaving a review!

Rated 5 out of 5 stars
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi there, thank you for taking the time to leave a review. We're pleased to hear you are happy with the service you received

Rated 5 out of 5 stars
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi there, we're happy to hear you're pleased with the service you've received! Thanks for taking the time to leave a review

Rated 5 out of 5 stars

Helpful efficient staff always…

Helpful efficient staff always available to answer questions & offer advice.

January 6, 2026
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Paul, that's great to hear. We are pleased you are happy and thank you for taking the time to leave a review.

Rated 5 out of 5 stars

They communicate accurately and we…

They communicate accurately and we trust them with the product quality.

December 31, 2025
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi John, thank you for taking the time to leave a review, we are pleased we were able to help

Rated 5 out of 5 stars

Excellent track record spanning years.

Nu-Heat came to my attention when I worked on heating systems as the day job and they provided excellent support for spares for an existing system.

So, I went back to them for my own self-build property for the supply of my system based on a heat pump and underfloor system. Their technical support throughout was outstanding, the drawings works of art, and the complex system was supplied with zero errors. Nu-Heat finally and efficiently commissioned the system: thanks to the clarity of the information, our electrician and I had wired the system also with no errors.

My recent order for spares was fulfilled quickly and I again made use of technical support.

Quite some track record!

December 19, 2025
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Ian, thank you for taking the time to leave a review, we are pleased we were able to help and you were happy with the service and support you recieved.

Rated 4 out of 5 stars

Reliable dispatching

Reliable dispatching, although the office was closed for quite a long period over Xmas/NY. Their older generation actuators seem to be very fragile and don't last long. Hope the new ones are better.

December 24, 2025
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Martyn, thank you for taking the time to leave a review, we will pass your feedback on to the relevant departments.

Rated 5 out of 5 stars

Goods received just twenty four hours…

Goods received just twenty four hours after placing order, that is what I would call absolutely first class service.

December 22, 2025
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Hi Gordan, we are really pleased to hear you have recieved your replacement parts, thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent customer service as always

Excellent customer service as always, ordered necessary parts based on their advice, arrived within few days.

December 12, 2025
Nu-Heat Underfloor Heating & Renewables logo

Reply from Nu-Heat Underfloor Heating & Renewables

Thank you for taking the time to leave a review. We are pleased we were able to help and you were able to ordered replacement parts.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look