We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had such a great experience just shopping alone with Nuby, but I reached out to customer service to ask if they’d honour a discount code I had for an order just in the hopes that they might and n... See more
Company replied
Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped... See more
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I had an issue with my rapid cool (part missing) so I contacted the support team and they reached out to me super fast and helped to resolve it almost instantly. Despite me not having my receipt, afte... See more
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Company details
Written by the company
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Contact info
Unit 13, NE35 9PZ, Boldon, United Kingdom
- enquiries@nuby.com
- www.nuby-uk.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Very happy with the products I purchased
Very happy with the products I purchased with quick delivery thank you
July 5, 2022
Great service and delivery time!
July 2, 2022
Amazing quality bang on time lovely…
Amazing quality bang on time lovely products!!
Thank you again
June 11, 2022
Great booster seat.Bought it for when…
Great booster seat.Bought it for when my Grandson visits, it worked a treat
It arrived in record time too.
June 9, 2022
Great site and reliable company
Great site, quick delivery, products good quality and as described on their website. Will have no hesitation to use again.
June 8, 2022
Very good product
Very good product, reasonable price and fast delivery, many thanks, would definitely use again, thanks. X
June 6, 2022
The packaging was awful and the ball…
The packaging was awful and the ball bit itself wasn’t of good quality- the one delivered to me didn’t seem brand new as had bubbles already on the side.
June 5, 2022
Reply from Nuby UK
Hi Fatiha - If you could email us at enquiries@nuby-uk.com - so we can assist you further with this matter. Thanks The Nuby Team.
Excellent value for money for the cot…
Excellent value for money for the cot mobile/ projector my grandson loves it. Very quick delivery service. Will be ordering again.
June 5, 2022
Faster delivery than expected
Faster delivery than expected, just frustrated at the delivery costs
June 4, 2022
Reply from Nuby UK
Hi Kirsten - We are sorry to hear you are unhappy about the postage charges, unfortunately these are set by our courier company and this is out of our control. We do apologise - Thanks The Nuby Team
3 in 1 baby carrier and wooden play gym
I purchased the 3 in 1 carrier and wooden play gym, both were an absolute bargain. Really cannot complain about the quality and price of the items I bought. Really impressed.
June 4, 2022
Kid's booster seats
Kid's booster seats were exactly as described. Very practical seating solution for little ones. They arrived promptly and the ordering process was easy.
June 3, 2022
Very useful and long term products
Very useful and long term products. Excellent service.
May 11, 2022
Thankyou for our new babys Bath
Thankyou for our new babys Bath! It's Beautiful!! And such quick delivery! Thankyou again.
May 10, 2022
Ordered directly from nuby prompt…
Ordered directly from nuby prompt delivery updated me every step of the way, delivery driver was polite, love the item my son loves both the play mat and the musical side of it as u can detach the flex bars and use just as a mat
So a versatile item
May 10, 2022
Great site
Great site easy to find what your looking for reasonably priced and clever idea that if the delivery is way to early that they deliver to a store for convenient pick up
May 8, 2022
Cups I brought had no straws and then…
Cups I brought had no straws and then once phoned told they don’t do them anymore but nipple there in cup for straw not free flow as described as you can’t get all juice out of cup without straw / very disappointed wount be shopping with you again, customer service not great
May 6, 2022
Reply from Nuby UK
Hi - Simon - Unfortunately these cups are no longer supplied with a straw which is beyond our control. These are a free flow cup. If you view the image on the website can can see this cup is not supplied with a straw. We do apologise. Thanks The Nuby Team.
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