Nuby UK Reviews 3,436

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for being fabulous, amazing, and making life easier, especially items like the RapidCool and sterilizers. The customer service is consistently highlighted as excellent, with many appreciating the prompt and helpful responses from the staff. Reviewers often mention quick resolution of issues, including immediate replacements and efficient handling of queries, even without receipts. However, some people experienced issues with product quality, such as items developing faults, leaking, or having stitching defects and strong odors. A few other people also felt that customer service was unresponsive or unhelpful when they lacked a receipt, or that replacement parts had similar issues.

What people talk about most

Product

People report positive experiences with products, highlighting their helpfulness and convenience, especially... See more

Customer service

Customers had positive experiences with customer service, often praising the quick responses and helpfulness... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the team for being helpful,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional after-sales support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my rapid cool (part missing) so I contacted the support team and they reached out to me super fast and helped to resolve it almost instantly. Despite me not having my receipt, afte... See more

Company replied

Rated 5 out of 5 stars

Cannot thank Marie Kearvell enough for all her help and guidance she has given me over the last few months with a problem we had with one of the Nuby products. Her service was second to none and Nuby... See more

Company replied

Rated 5 out of 5 stars

Contacted Nuby by email (after midnight as a slightly stressed new mum!) and had a reply and solution to my issue by the morning! I needed replacement seals for the Rapid Cool flasks and Neil in custo... See more

Company replied


Company details

  1. Baby Store

Written by the company

Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very impressed.

I have only ever bought the daytime dummies from nuby as they are the only ones my daughter will use.. I am very impressed with how quickly they arrived this time around. The website it easy to use and I absolutely love that they email you when something comes back into stock that is a huge help. Thanks guys

August 1, 2022
Rated 5 out of 5 stars

Totally fabulous!

Totally fabulous! Making the transition from breastfeeding to formula has been so much smoother with this amazing product! I would absolutely recommend it to anyone (and have already!) especially the travel package - so handy for being out and about!

July 31, 2022
Rated 2 out of 5 stars

The packaging was awful and the ball…

The packaging was awful and the ball bit itself wasn’t of good quality- the one delivered to me didn’t seem brand new as had bubbles already on the side.

June 5, 2022
Nuby UK logo

Reply from Nuby UK

Hi Fatiha - If you could email us at enquiries@nuby-uk.com - so we can assist you further with this matter. Thanks The Nuby Team.

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