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NUCO Travel Group Reviews 

519
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a truly great experience with this company. Many customers frequently praise the staff for being extremely helpful, patient, and responsive when answering questions or managing complex group changes. Reviewers consistently highlight that organizing ski trips is made effortless through well-structured packages, clear communication, and fantastic overall value. However, some customers also noted that the airport bus transfers could occasionally feel a bit chaotic and involve long waiting times upon arrival. Despite experiencing these occasional travel delays during transportation days, travelers still found their holidays highly enjoyable and expressed a strong desire to return.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Holidays

Users describe positive interactions with holidays, highlighting hassle-free experiences and great value for... See more

Booking process

Consumers find the booking process to be smooth, straightforward, and entirely hassle-free. Reviewers... See more

Service

Customers had positive experiences with service, highlighting prompt communication and helpful staff who make... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura has been absolutely fantastic in organising our ski holiday. She took care of all the heavy lifting, making the whole process effortless for us. Everything has been handled professionally, smoot... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely amazing trip to La Plagne with NUCO this year. Every aspect of the booking was completely hassle free, with super quick and helpful support from the NUCO team. Being able to sort... See more

Company replied

Rated 5 out of 5 stars

We recently booked a ski holiday for a group of 14 through NUCO, and Laura was absolutely amazing from start to finish. Organising such a big group could have been stressful, but she made the whole... See more

Company replied

Rated 5 out of 5 stars

Really good experience for our Les Deux Alps trip. Easy booking process, everything ran smoothly. Ski passes, ski equipment and private transfers were well organised and communication was good. Offere... See more

Company replied


Company details

  1. Tour Operator
  2. Event Management Company
  3. Ski Holidays
  4. Travel Agency

About NUCO Travel Group

Written by the company

We're real people who really love the mountains, here to help you make it to the snow.

The NUCO Travel Group is one of the UK's leading specialists in winter travel, trusted by tens of thousands of passengers each year. Home to We Are NUCO (our student brand), nucotravel.com (online holidays) and our events arm, offering corporate travel and festivals for thousands, we are the experts in snow and tailor for all.

You can expect inclusive, affordable & unforgettable holiday experiences delivered to the highest standards.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

519 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(519)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Class trip

Class trip, great fun from start to finish. Lots of events and themed nights throughout the trip and plenty of help and advice. Phoebe our Rep was very helpful and good fun and always there to answer any questions 🤩

January 3, 2026
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Hi Eddie, Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed the trip from start to finish and made the most of the events and themed nights.

We’re also delighted that Phoebe was able to help and make your experience even better. We really appreciate you taking the time to share your experience and look forward to welcoming you on another NUCO trip soon!

Rated 5 out of 5 stars

Exceptional Customer Service

From the point of looking for accommodation to the day that we returned from the trip, the customer support has been exceptional.

Initially we experienced difficulties when finding accommodation within our budget, however the team provided numerous beautiful options within a reasonable price range and went above and beyond to check that we were content with our decision.

Additionally, when we experienced flight delays that caused us to miss our transfer, through no fault of NUCO of course, the team were on-hand to provide us with alternative forms of transport, something which we were incredibly grateful for. They really did save the day.

All in all, very pleased with the service, and would absolutely recommend and look to use again.

December 27, 2025
Unprompted review
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Reply from NUCO Travel Group

Thank you for the lovely feedback. We’re so happy to hear that you felt supported from the moment you started looking for accommodation right through to returning home.

Finding the right place within budget can sometimes be tricky, so it’s great to know the options we suggested worked well for you. We’re also glad we could help when the flight delays caused issues with your transfer, those situations are never ideal, and we’re pleased we could step in and help get things sorted.

Thanks so much for the recommendation. We’d love to help you plan another trip in the future.

Rated 5 out of 5 stars

Oskar - Elite Group Rep and Absolute Legend

Unreal week in Tignes. The whole Nuco team was on it, but Oskar specifically went above and beyond. From helping out with a lost passport to just making the whole trip feel like home, he's the best group rep I've dealt with. Legend.

January 9, 2026
Unprompted review
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Reply from NUCO Travel Group

Hi Antony, Thank you for your amazing feedback! We’re thrilled to hear that you had an incredible week in Tignes and that Oskar went above and beyond to make your trip feel comfortable and stress-free.

We’ll be sure to pass on your kind words to him, and we really appreciate you taking the time to share your experience. We look forward to welcoming you on another NUCO trip soon!

Rated 1 out of 5 stars

Really strict rules with not a lot of…

Really strict rules with not a lot of options for transfer timings, upon providing us with rooms with even stricter terms if not met you get hit with a hefty fine - would not recommend this company

January 4, 2026
Unprompted review
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Reply from NUCO Travel Group

Hi Joe, Thank you for your feedback. We’re sorry to hear that you found the rules and transfer timings restrictive.

We’ve reviewed your booking and cannot see any communications from you regarding additional issues, nor were any extra charges applied to your account. We can also confirm that your full damage deposit has been returned.

Our policies are in place to ensure the smooth running of group trips and to protect all passengers, and we aim to make these as clear as possible in advance.

We appreciate you taking the time to share your thoughts and will continue to review our processes to improve the customer experience.

If you wanted to discuss any of the issues you have raised, please reach out via email, live chat or phone call and we can discuss this further.

Rated 5 out of 5 stars

Really helpful and responsive…

Really helpful and responsive individuals no issues whatsoever and had a really nice time on our trip also thanks to our rep Katie she was lovely and friendly

January 8, 2026
Unprompted review
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Reply from NUCO Travel Group

Hi Kaylin, Thank you for your kind feedback! We’re delighted to hear that you had a great trip and that our team, especially Katie, was helpful, friendly, and responsive throughout.

We really appreciate you taking the time to share your experience and look forward to welcoming you on another NUCO trip soon!

Rated 5 out of 5 stars

Great Time

Me and my friends had a great time skiing with NUCO. The process was made easy by all the NUCO staff especially Katie Moroney who was our rep.

January 8, 2026
Unprompted review
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Reply from NUCO Travel Group

Hi Rhys, Thank you for your feedback! We’re thrilled to hear that you and your friends had a great time skiing with NUCO and that Katie was able to make the process smooth and enjoyable for you.

We really appreciate you taking the time to share your experience and look forward to welcoming you on another NUCO trip soon!

Rated 5 out of 5 stars

So fun!

We had an amazing time skiing. All the nuco people were so fun and so nice especially katie moroney who checked in on us in the eve x

January 8, 2026
Unprompted review
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Reply from NUCO Travel Group

Hi Caroline, Thank you for your feedback! We’re thrilled to hear that you and your friends had a great time skiing with NUCO. It’s wonderful to hear that Katie was able to make the process smooth and enjoyable for you.

We really appreciate you taking the time to share your experience and look forward to welcoming you on another NUCO trip soon!

Rated 5 out of 5 stars

Always available to help at any time

Always available to help at any time

January 8, 2026
Unprompted review
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Reply from NUCO Travel Group

Hi Ryan, Thank you for your feedback! We’re delighted to hear that our team was always available to help whenever you needed.

We really appreciate you taking the time to share your experience and look forward to welcoming you on another NUCO trip soon!

Rated 5 out of 5 stars

Katie was amazing at helping us with…

Katie was amazing at helping us with everything we needed and always looked out for us!

January 8, 2026
Unprompted review
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Reply from NUCO Travel Group

Hi Amelia, Thank you for your feedback! We’re thrilled to hear that Katie was so helpful and supportive throughout your trip.

We’ll be sure to pass on your kind words to her, and we really appreciate you taking the time to share your experience. We look forward to welcoming you on another NUCO trip soon!

Rated 5 out of 5 stars

What an amazing eweek with NUCO

What an amazing eweek with NUCO. As a committee member for UWE I couldn’t be more grateful for the week they provided us with. Our head rep Imogen was amazing and really helped us and our members with every little thing 10/10

December 13, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Hi Freddie, Thank you for your fantastic feedback! We’re thrilled to hear that you and your committee had an amazing week with NUCO.

It’s wonderful to hear that Imogen went above and beyond to support you and your members, your kind words will be passed on to her. We really appreciate you taking the time to share your experience and look forward to welcoming you on another NUCO trip in the future!

Rated 5 out of 5 stars

Imogen was the best head rep ever

Imogen was the best head rep ever, loved her energy and passion made our week so good 👍

December 21, 2025
Unprompted review
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Reply from NUCO Travel Group

Hi Tom, Thank you for your feedback! We’re delighted to hear that Imogen’s energy and passion helped make your week so enjoyable.

We’ll be sure to pass on your kind words to her and really appreciate you taking the time to share your experience. We look forward to welcoming you on another NUCO trip soon!

Rated 3 out of 5 stars

Tignes 1800 great skiing dull location to stay

The skiing and Tignes as a whole are fantastic but the location we stayed in Tignes 1800 Boisses is out on a limb and deadly dull with one restaurant and only 2 bars no one ventured out past 8pm.
The only shop was stupidly expensive so head down to 1500 Brevieres where there is more life.

December 20, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Hi David, thanks for your review and for sharing your thoughts. We’re glad you loved the skiing and Tignes overall, it really is a fantastic area.

Tignes 1800 Les Boisses is definitely on the quieter side, which works well for people looking for a calm, laid-back stay, but we completely understand that it can feel limited if you’re after evening buzz or lots of choice for food and drinks. As you mentioned, Les Brévières is a great nearby option with more life and is easy to get to.

Thanks again for taking the time to leave a review, and we hope we can help you plan another trip in the future.

Rated 4 out of 5 stars

Solid

Solid, well priced. Havent used other package providers but can’t see how it would be more straight forward. Reps are all helpful

December 13, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Hi Ned, thank you for your review! We’re really glad to hear you found everything straightforward and well priced, and that our reps were helpful throughout.

If there is anything we could have done to improve your experience please do let us know as we always welcome feedback.

Hope to see you in the mountains again soon!

Rated 5 out of 5 stars

Emmeke saves Christmas!

After a seamless Christmas ski trip to La Plange last year, Emmeke for the second year in a row has helped plan a fantastic trip! We were worried we had left it too late but her knowledge of the resorts was an exceptional asset to our booking experience.

December 27, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Thank you so much for your lovely review! We’re delighted to hear you had another fantastic experience, and that Emmeke was able to help put your minds at ease and help plan your trip.
We’ll be sure to pass on your kind words to her and the team.
We hope you have an amazing trip and look forward to helping you plan many more in the future!

Rated 2 out of 5 stars

easy but not as cheap as they say

While NUCO is very good for ease of organisation for big groups they do claim for the trips to be cheap and the initial price i was quoted doubled after i paid the deposit due to all of the ad ons they required i have. including the insurance that i couldnt change after i miss clicked i am now having to cancel my existing insurance to stop myself from being duel insured

December 25, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Hi Ellis, thank you for taking the time to leave a review. We’re sorry to see that your experience resulted in a 2-star rating and appreciate the opportunity to clarify a few points.

The base price of your trip includes accommodation and a lift pass. Many passengers only require these essentials, so optional extras such as transport, equipment hire, clothing rental, lessons, and insurance are not included as standard. This allows everyone to tailor their booking to their own needs and budget.

Your booking benefited from a significant university group discount during peak season. To put this into perspective, the lift pass alone would cost over £300 if booked independently, whereas the base price for your booking which includes a week’s accommodation and lift pass came to £489.

Regarding insurance, all policies include a standard 14-day cooling-off period, which is stated at the time of selection. If you are still within this period, please do get in touch and we’ll cancel it free of charge. If it’s outside the cooling-off period, a partial refund may still be possible.

All additional options are entirely optional and there is no requirement to book these through NUCO. You can remove these (bar insurance) up until your payment deadline should you not require these or decide to book these independently.

We do value your feedback and hope this helps clarify things. If you’d like to discuss your booking further, our team would be more than happy to help. Thank you

Rated 5 out of 5 stars

Bells was the best rep

Bells was the best rep, fastest skier I’ve ever met and great at sorting situations fast. Proper rapid :)

December 20, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Thanks so much for the review Toby, we'll be sure to pass this on to Bella and the team!

Rated 5 out of 5 stars

Always good booking with Nuco

It’s easy to pick a resort location & travel based on your local airport, and to select from a wide range of accommodation. Then adding baggage, transfers, equipment etc, is equally simple.
The staff are great if you need help, very obliging and quick to respond.
Quite honestly, I’ll stick with NUCO when booking in future. That’s definite.

December 13, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Thank you so much for the wonderful review John!
We’re so pleased to hear that you found the booking process straightforward and flexible, and that our team was able to support you quickly when needed.
Your loyalty means alot to us, and we’re delighted to know you’ll be sticking with NUCO for future bookings. We look forward to helping you plan your next trip!

Rated 5 out of 5 stars

This has been a trip of a lifetime

This has been a trip of a lifetime, all the NUCO reps were so helpful. We had Belles as our room rep, she consistently checked in on us to ensure we were okay and was just super lovely.
Can’t wait to do it all over again!

December 15, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

What a great review Skye! Trip of a lifetime is what we aim for!
Thank you for taking the time to leave a review, we really appreciate it and will make sure to pass your feedback on. Thanks

Rated 5 out of 5 stars

Val thorens Ski trip review

Really helpful a made my trip rlly stress free and enjoyable. The Reps were really good at looking after us especially Bells our room Rep who came and checked on us every night to make sure everything was going smoothly and we knew what we were doing for the night out as well as the day.

December 13, 2025
Unprompted review
NUCO Travel Group logo

Reply from NUCO Travel Group

Thanks so much for the lovely review! We’re really glad the reps helped make your trip stress-free, and that Bells took such good care of you, we’ll be sure to pass this on!

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