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Nwgold Reviews 1,549

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TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Worked with a gentleman named Simon. After fixing a small issue with the order that was my mistake, it was completed while I was still chatting. Extremely quick completion/collection as long as you co... See more

Rated 5 out of 5 stars

Scott and the two others I spoke to tonight were very helpful and patient when I didnt understand part of the process. Great customer service. Super chill and nice. I really appreciate everyone that h... See more

Rated 5 out of 5 stars

it feels so good, once u turn into that chat here. Doesnt matter who you get, that Team knows how to serve and treat their customers. Others should use this as an Example. Excellent Service.

Rated 5 out of 5 stars

Swift response and resolution Taken care of surprisingly quickly with no real issues Only had to clarify a few things but I was taken care of Scott helped fill me in on parts I didn't understand

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic

Scott and the two others I spoke to tonight were very helpful and patient when I didnt understand part of the process. Great customer service. Super chill and nice. I really appreciate everyone that has been involved with working with me so far as my order is large and takes time to transfer. They have worked with me on letting me get some sleep and working on the remainder tomorrow. At first I was a bit skeptical of the ordering process and verification, but they have proven to be very trustworthy. Thank you to Scott and all others involved with my order so far.

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

have not received order

June 16, 2024
Unprompted review
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Reply from Nwgold

Dear Customer:
Thanks for your review, it's really important for us to improve our service according to your review. But for some reason, we didn't make it all satisfied on your end, could you please contact us via the following contact information.
Livechat: https://direct.lc.chat/12135636/;
Discord: cathy_yf
Whatsapp: +852 9564 2524
My manager will do her best to help you solve the problem.
Regards,
IGGM

Rated 5 out of 5 stars

Elena saved me from canceling

Elena saved me from canceling! She was very poised in how she handled my outrage. I was very close to canceling because i didnt get a good reason to why my order took 8 hours. Instead saying "Sorry" over and over, she got my order fulfilled in less than 20 minutes. :) Thank you Elena!

May 25, 2024
Unprompted review
Rated 4 out of 5 stars

Legit company, good prices, delivery can be SLOW

My past review seems to have disappeared. Interesting. The company is legit. I've never had them not deliver. That said, the speed of delivery is hit or miss. When I order keys for STO, I get them within minutes no matter how many I ordered. EC on the other hand can take days. Yes, days. That really sucks when the whole reason you ordered was to buy a ship on the exchange. Odds are it will be gone before your NWGold order is delivered. They also can never provide a time to expect your delivery, so you're just left logging in every five minutes to check. While annoying, you can't beat their pricing, so I suppose it's worth the wait.

May 19, 2024
Unprompted review

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