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Nwgold Reviews 1,549

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TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Worked with a gentleman named Simon. After fixing a small issue with the order that was my mistake, it was completed while I was still chatting. Extremely quick completion/collection as long as you co... See more

Rated 5 out of 5 stars

Scott and the two others I spoke to tonight were very helpful and patient when I didnt understand part of the process. Great customer service. Super chill and nice. I really appreciate everyone that h... See more

Rated 5 out of 5 stars

it feels so good, once u turn into that chat here. Doesnt matter who you get, that Team knows how to serve and treat their customers. Others should use this as an Example. Excellent Service.

Rated 5 out of 5 stars

Swift response and resolution Taken care of surprisingly quickly with no real issues Only had to clarify a few things but I was taken care of Scott helped fill me in on parts I didn't understand

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

inconsistent

the livechat was great but however if i hadn't contacted them i would have been scammed since they said my order was complete despite not having met up with me and delivered the gil we agreed upon so i had to contact livechat which hashed things out great agent helen was really good

May 5, 2024
Unprompted review
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Reply from Nwgold

Dear Customer:
Thanks for your review, it's really important for us to improve our service according to your review. But for some reason, we didn't make it all satisfied on your end, could you please contact us via the following contact information?
Livechat: https://direct.lc.chat/12135636/;
Discord: cathy_yf
WhatsApp： +852 9564 2524
My manager will do her best to help you solve the problem.
Regards,
NWGOLD

Rated 5 out of 5 stars

Thanks Jason!

Had a quick trade with Jason, even though I chose the wrong server he was extremely quick to change it for me and make sure I got my purchase :)

April 23, 2024
Unprompted review
Rated 1 out of 5 stars

They sold me stolen virtual goods from…

They sold me stolen virtual goods from an organisation they didn't contact or ask any permission to do so.

Bad practice, to avoid.

March 19, 2024
Unprompted review
Nwgold logo

Reply from Nwgold

Dear Customer:
Thanks for your review, it's really important for us to improve our service according to your review. But we can't find your order on our website, could you please contact us via the following contact information.
Livechat: https://direct.lc.chat/12135636/;
Discord: cathy_yf
Whatsapp:+852 9564 2524
My manager will do her best to help you solve the problem.
Regards,
NWGOLD

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