After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jasmine was very helpful, I came in as my sim had stopped working. After speaking with her I found out my account was closed down by the fraud team since I had gone abroad. I was not notified by anyon... See more
I was having an absolute nightmare with logging into my o2 app. It was just never letting me go on to the next step. Heena was helping me and after some time we managed to successfully log in and I am... See more
Company replied
I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
24 New Street, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
4.9
Excellent
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady at the customr service desk…
The lady at the customr service desk (jasmin) was amazing, very polite and helpeful.
My problem got solved in 5 mins
July 9, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Mohamed,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f7ErJA
📘 Facebook: https://bit.ly/4vjj8un
Reply from O2 - Birmingham New Street
Hi there,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4ydeEs7
📘 Facebook: https://bit.ly/4ydCXG7
Things were explained clearly
Things were explained clearly. Jasmine was very fast and gave me confidence in my decisions and future purchases and I shall come back again to this store
July 9, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Donald,
Thank you for taking the time to leave such wonderful feedback! 💙 Knowing you're enjoying your experience puts a big smile on our faces.
If you need us for anything, we're just a call or message away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4eTQATx
📘 Facebook: https://bit.ly/3R1AWfK
Jasmine was really helpful
July 9, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi there,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QZcZWl
📘 Facebook: https://bit.ly/4vrwEMO
Got my contract paid off and canceled…
Got my contract paid off and canceled efficiently.jasmine gave great advice and service
July 9, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hey Akram,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vnnctM
📘 Facebook: https://bit.ly/3RoL4PL
Really friendly staff very professional
Really friendly staff very professional
July 8, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi there,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wzq5bM
📘 Facebook: https://bit.ly/4wBQgic
Jasmine e helped me set my phone up
Jasmine e helped me set my phone up. Fast services very friendly and helpful
July 8, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi there,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44iTxqH
📘 Facebook: https://bit.ly/4aMffXL
Jasmine was really helpful my app has…
Jasmine was really helpful my app has now been set up after not working for weeks thank you
July 8, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi there,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4h5EEzi
📘 Facebook: https://bit.ly/4f7khz4
Very helpful with changing my email
Very helpful with changing my email
July 8, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Arafa,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4h5AMym
📘 Facebook: https://bit.ly/4fe0i25
Very helpful clearing all the rubbish…
Very helpful clearing all the rubbish on my phone thank you
July 8, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hiya Carol,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vohqrN
📘 Facebook: https://bit.ly/4h3Mmdg
Reply from O2 - Birmingham New Street
Hi there,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vifmBz
📘 Facebook: https://bit.ly/4vVB0fZ
Heena Very helpfull an professional
Heena Very helpfull an professional
July 7, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Jordan,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4eTJeiP
📘 Facebook: https://bit.ly/44WH8J4
Heena was incredibly kind and helpful.
July 7, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hiya Chris,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4aHe3EX
📘 Facebook: https://bit.ly/4aNXxD3
Heena was very confident and…
Heena was very confident and knowledgable
July 6, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Noel,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4eW7TU2
📘 Facebook: https://bit.ly/3R321PE
Heena was very hepful and pleasnt in…
Heena was very hepful and pleasnt in helping me set up my new phone.
July 6, 2026
Unprompted review
Very helpful and friendly staff
Very helpful and friendly staff, would absolutely recommend and come to this store again
July 5, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Alex,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vlJID8
📘 Facebook: https://bit.ly/4vpNjAj
Good service
July 4, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wvzr8x
Facebook: https://bit.ly/4wylk2o
Heena n Shabaz were both outstanding…
Heena n Shabaz were both outstanding polite courteous n full of information that made my time here today awesome 5 stars thanks
July 2, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received.
Konrad set up my new tablet for me and…
Konrad set up my new tablet for me and cleaded my phone. Very good.
July 2, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received.
Heena helped me get esim
July 2, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.