I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... See more
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See what reviewers are saying
The guy who served me was great and really helpful. The large lady who ignored me and chatted with the security guard was very ignorant.
After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... See more
Company replied
Heena was very helpful,attentive and service was really good.she set up my new phone and transferred all my data over after some difficulties.quite happy.
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
24 New Street, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
4.9
Excellent
260 reviews
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Heena helped me get esim
July 2, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received.
Reply from O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received from Jasmine
Reply from O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received.
Very helpful staff in store
Very helpful staff in store. Jasmine was really patient with fixing my sim issues
July 1, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for your review! It is great to hear about the level of service you have received.
Heena was brilliant in helping me with…
Heena was brilliant in helping me with my phone issues and was super quick and helpful, I’m so happy to have everything g sorted! Thank you!
June 30, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for your lovely feedback Amy, we're pleased to hear that Heena was able to help resolve your phone issues quickly and efficiently, leaving a positive experience. We'll be sure to pass this on and thanks for choosing O2.
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pjDgLT
Facebook: https://bit.ly/444pWkC
Heena was very good and helped me…
Heena was very good and helped me activate my esim
June 30, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4giLh0W
Facebook: https://bit.ly/4p17XVT
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gRd1Kb
Facebook: https://bit.ly/4vTG0BK
Helped explain my bill and get it paid…
Helped explain my bill and get it paid as I could not do it on my phone or customer service store staff are very helpful
June 30, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f9s3K6
Facebook: https://bit.ly/4gTHjMm
Very good service from Jasmine
June 30, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi John, thanks for taking the time to leave a lovely review.
We're delighted to hear that Jasmine provided very good service and made such a positive impression. We'll be sure to share your kind feedback with her.
If you do need anything in the future, don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fnznkp
Facebook: https://bit.ly/4vIOlYe
Jasmine was very nice and helpful great…
Jasmine was very nice and helpful great service
June 30, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vKIouP
Facebook: https://bit.ly/4aAXEBY
Got my sim sorted very helpful
June 30, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eSeDRs
Facebook: https://bit.ly/3QLLq2F
Good service jasmine was really good
June 29, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v5qyRR
Facebook: https://bit.ly/4vEwGSf
Got my sim set up thanks jasmine
June 29, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Muhammad, thank you for leaving us a review.
We're really pleased to hear that Jasmine helped get your SIM set up and made the process straightforward for you. We'll be sure to pass on your kind feedback.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4hmHZKz
Facebook: https://bit.ly/4fkqGqR
Heenan restored my data services
Heenan restored my data services. Very patient and helpful.
June 29, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Amal, thank you for leaving us a review.
We're really glad to hear that Heenan was able to restore your data services and provide such patient and helpful support. We'll be sure to pass on your kind feedback and recognition.
If you do need anything in the future, please don't hesitate to contact us using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bCQZaL
Facebook: https://bit.ly/45hse04
The people at o2 are very good and…
The people at o2 are very good and assist customers well
June 29, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w9S4i6
Facebook: https://bit.ly/4weP7wP
Good service jelped me pay my bill
June 29, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review, Nathalie. We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4eOpTym
Facebook: Send us a private message or mention us at: https://bit.ly/443FzZv
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review, Nikolajs. We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4oTMmi1
Facebook: Send us a private message or mention us at: https://bit.ly/4ex0J8s
Customer service is very understanding…
Customer service is very understanding and quick to respond
June 29, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review, Asim. We're glad to hear that you've had a great experience with our agents. If you need any further assistance, please reach out using one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4ePI86r
Facebook: Send us a private message or mention us at: https://bit.ly/4pdX0k1
Heena was incredibly kind and patient…
Heena was incredibly kind and patient with us and really helped us and guided us
She also helped us log into our o2 account which we have been doing for quite sometime.
June 29, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review, Asim. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4aUvPEI
Facebook: Send us a private message or mention us at: https://bit.ly/4f9UOGx
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