I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... See more
Company replied
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See what reviewers are saying
The guy who served me was great and really helpful. The large lady who ignored me and chatted with the security guard was very ignorant.
Company replied
After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... See more
Company replied
Heena was very helpful,attentive and service was really good.she set up my new phone and transferred all my data over after some difficulties.quite happy.
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
24 New Street, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
4.9
Excellent
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review, Muhand. We're glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4gMNNg5
Facebook: Send us a private message or mention us at: https://bit.ly/4eTXG9f
Service was very good
Service was very good. Jasmine was very helpful thank you
June 29, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4eMkqrI
Facebook: Send us a private message or mention us at: https://bit.ly/4f9DRMn
Fast service
June 28, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SyM0Bu
Facebook: https://bit.ly/44BOYrq
Exceptional service thank you everyone…
Exceptional service thank you everyone at the o2 shop
June 28, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43YsQHB
Facebook: https://bit.ly/4eT1QhK
The staff at o2 are really good and…
The staff at o2 are really good and helpful. I had a bill query and Heena explained everything to me.
June 27, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/444hrWK
Facebook: https://bit.ly/447GecA
The staff were very nice and very funny
June 27, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w0LHyd
Facebook: https://bit.ly/4wqqvkU
Heena was very good with the experience…
Heena was very good with the experience and did a sim swap now it all works i am happy with her service
June 27, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4feYx5J
Facebook: https://bit.ly/4eIodaI
Heena was very helpful and patient this…
Heena was very helpful and patient this morning with me
June 27, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Hasas,
Thank you for taking the time to leave a review.
We're delighted to hear that Heena was so helpful and patient during your interaction this morning. We know how important it is to receive support that's both understanding and attentive, and it's wonderful to know that Heena provided you with a positive experience.
We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45bWM3n
📘 Facebook: https://bit.ly/4wTal3D
Shocking and appalling!
I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intelligence! Every review it writes names the staff members at the the store and is clearly being generated with AI. If I worked at that store and they were generating fabricated AI reviews using my name, I would be getting a good law firm to represent me. I imagine such behaviour would result a significant payout!
June 25, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Tanya,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand your frustration, particularly after dealing with issues accessing your app for an extended period without a resolution.
We'd like to reassure you that customer reviews published on Trustpilot are submitted by customers and reflect their own experiences. We take all feedback seriously, whether positive or negative, as it helps us understand where we're doing well and where we need to improve. We certainly have no intention of diminishing the concerns raised by customers who are experiencing issues with our products or services.
That said, we're disappointed to hear that you've been struggling with the app for months. We appreciate how frustrating it can be when a problem remains unresolved, and we'd welcome the opportunity to take another look at this for you and see what further support can be provided.
If you'd like us to investigate, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wcVpNM
📘 Facebook: https://bit.ly/3RrBFab
Very helpful staff
June 26, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Anetta,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our staff helpful. Providing friendly and effective support is something we strive for every day, so it's wonderful to know that your experience reflected that.
We'll be sure to share your feedback with the team, who will appreciate your kind words.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pxFibl
📘 Facebook: https://bit.ly/4yx7jna
great service and staff
June 26, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for the review, it's great to hear about the experience you have had.
Heena was really quick in helping out…
Heena was really quick in helping out to get me anew sim. She was really friendly.
June 25, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Aleena,
Thank you for taking the time to leave a review.
We're delighted to hear that Heena was able to help you get a new SIM quickly and that you found her to be so friendly. We know how important it is to receive prompt and welcoming support, so it's wonderful to hear that Heena made the process easy and efficient for you.
We'll be sure to pass your kind feedback on to Heena, who will be pleased to know that her assistance made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bxC95i
📘 Facebook: https://bit.ly/4wntuLd
Heena was extremely helpful and…
Heena was extremely helpful and considerate when I needed a replacement sim. She got it sorted quickly and efficiently on the same day. 10/10 customer service!
June 25, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eUBhsB
Facebook: https://bit.ly/3QLxuWo
Jasmine was really helpful
June 25, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xU3mIT
Facebook: https://bit.ly/4vDblZm
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xYbNmI
Facebook: https://bit.ly/4xRLZsh
Very good and helpful
June 24, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Adil,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the service very good and helpful. Providing excellent support and ensuring our customers have a positive experience is what we strive for, so it's wonderful to know we met your expectations.
We'll be sure to share your feedback with the team, who will appreciate your kind words.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3R2CupR
📘 Facebook: https://bit.ly/4w6ihyu
Jasmine was so great
Jasmine was really helpful, she listened and got the issue sorted immediately.
June 23, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Ayomikun,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was able to help you. It's great to know that she took the time to listen to your concerns and was able to get the issue sorted immediately.
Providing attentive and efficient support is something we strive for, so we're pleased that Jasmine delivered such a positive experience. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fd3UCG
📘 Facebook: https://bit.ly/4fkZFDF
konrad gt my sim back very good
June 23, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for the review, this is great to hear! You know where the team are if you need anything else.
Reply from O2 - Birmingham New Street
Thanks for taking the time to leave a review Robert! This is lovely to hear 💙
Reply from O2 - Birmingham New Street
Hi Hassan,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was very helpful during your experience with O2. Providing friendly and effective support is something we pride ourselves on, so it's wonderful to know that Jasmine was able to assist you.
We'll be sure to pass your kind feedback on to Jasmine, who will be pleased to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4b1DHo7
📘 Facebook: https://bit.ly/4frEyQn
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