I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... See more
Company replied
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See what reviewers are saying
The guy who served me was great and really helpful. The large lady who ignored me and chatted with the security guard was very ignorant.
Company replied
After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... See more
Company replied
Heena was very helpful,attentive and service was really good.she set up my new phone and transferred all my data over after some difficulties.quite happy.
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
24 New Street, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
4.9
Excellent
261 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great to speak to a human that knows…
Great to speak to a human that knows how to help
June 23, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that we've helped put things right. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43T7E5P
Facebook: https://bit.ly/43XrM6Q
Jasmine was very helpful and sorted all…
Jasmine was very helpful and sorted all my problems
June 23, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vhTR45
Facebook: https://bit.ly/4aGKKm3
Staff very helpful and polite
Staff very helpful and polite. We're prepared to investigate the issue.
June 22, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Jason,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w9JiRg
Facebook: https://bit.ly/4wdqHUw
Everything was explained in detail and…
Everything was explained in detail and staff were really helpful including the front desk. Store was easy to find as well.
June 22, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for your lovely comments and review this is great to hear 💙
Excellent service from jasmine thank you
June 22, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for the comments and review about Jasmine, this is great to hear 💙
Thank you for being so professional…
Thank you for being so professional with this funny story from my mother having her daughter sim card in the phone and she did not know about it. However my sister said the sim was on her mobile phone.
Weird situation, but O2 has professionals people. Thank you Heena and Kam for you amazing service provided to us.
June 22, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
It's great to hear of the service you've received from our staff, we'll make sure to pass along your comments.
If you do need any further help then please don't hesitate to reach out using one of the below methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xMQQep
Facebook: https://bit.ly/4uWUaAX
Great service
June 22, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uJgaPz
Facebook: https://bit.ly/43OycoI
The service by heena in shop was good.
June 20, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi James,
Thank you for taking the time to leave a review.
We're delighted to hear that you received good service from Heena during your visit to the store. Providing friendly, helpful, and efficient support is what we strive for, so it's great to know that Heena was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Heena, who will be pleased to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TdjJ3x
📘 Facebook: https://bit.ly/4yCZjRV
Very helpful service from jasmine
Very helpful service from jasmine. Thank you.
June 19, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi there. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Jasmine. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w82cIq
Facebook: https://bit.ly/4w8OVzf
Jasmine was so lovely and so helpful!
June 19, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi there Tara. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Jasmine. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3STUYcm
Facebook: https://bit.ly/3STUYZU
Jasmine was really helpful thank you…
Jasmine was really helpful thank you very much
June 19, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thanks for your review Aden and pleased to hear Jasmine was able to help and made a positive impression. Thank you for taking the time to share your feedback, it's greatly appreciated.
Jasmine was helpful and the service was…
Jasmine was helpful and the service was good
June 19, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Resham,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was helpful and that you received good service. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Jasmine was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Jasmine, who will be pleased to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fbmniT
📘 Facebook: https://bit.ly/3RGFQPs
Very helpful staff thank you so much
Very helpful staff thank you so much
June 18, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hello Khalid,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gzBC66
Facebook: https://bit.ly/43NVE5t
Reply from O2 - Birmingham New Street
Hello Simon,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44k4gRq
Facebook: https://bit.ly/4vCIFQx
They are very good and helpful
They are very good and helpful. Jasmine and kam give really good service
June 18, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hello Elena,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43F7MWt
Facebook: https://bit.ly/443NExv
Reply from O2 - Birmingham New Street
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that we were able to help you sort out your phone. We understand how important it is to have any issues resolved quickly, so it's wonderful to know that you received the support you needed.
We'll be sure to share your feedback with the team, who will be pleased to know that their assistance made a positive difference.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fK99K3
📘 Facebook: https://bit.ly/4fK9ah5
konrad helped with my update
June 18, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hello Stephen,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QdCxPc
Facebook: https://bit.ly/4ee8qAg
Staff are very friendly and know what…
Staff are very friendly and know what they're doing
June 18, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hello Caroline,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44hurIx
Facebook: https://bit.ly/4uG579N
Very helpful thank you jasmine
June 18, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hello Mutaz,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vW4I46
Facebook: https://bit.ly/4oJi15O
Truly happy the way Henna is handling…
Truly happy the way Henna is handling my problem and the way she's been so indulged into my problem, to solve it. But the customer service on the phone never solved it. It's been 4 months that am waiting for my refund.
June 18, 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hello Talha,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oxXOzz
Facebook: https://bit.ly/4gsxXqH
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