Moderately long waiting time but updated and kept informed of how long until I’m seen which was good. Soun was very helpful in sorting out issues with my old tarrif plan.
Company replied
Location
Switch locationUnit 1099, Westfield Shopping Centre, W12 7GB London, Greater London, GB
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See what reviewers are saying
Having been annoyed and frustrated with phoning o2 over the past 3 months with no joy or resolve I had 2 to come in store. At last I can say my issue has been sorted by Lamia who was very efficient a... See more
Company replied
Soun was incredibly kind and helpful. Helped me out with all my problems efficiently and gave me a way better deal!
Company replied
I bought a sim card in the shop on the second floor of Westfield London. The sim didn't work. I came there again and a black young woman 40 minutes pretended that she was calling somewhere and didn't... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 1099, Westfield Shopping Centre, W12 7GB, London, Greater London, United Kingdom
- 020 8749 8888
4.9
Excellent
253 reviews
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Soun was incredibly kind and helpful
Soun was incredibly kind and helpful. Helped me out with all my problems efficiently and gave me a way better deal!
August 30, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi there,
Thank you for taking the time to leave such a lovely review! 😊
We're delighted to hear that Soun was so kind and helpful and was able to resolve your queries efficiently. It's fantastic to know that Soun not only helped with your concerns but also found you a better deal. Delivering great customer service and ensuring our customers get the best value is exactly what we aim for.
We'll be sure to pass your wonderful feedback on to Soun, who will be thrilled to hear about the positive impact they had on your experience. Thank you for choosing O2 and for sharing your feedback with us!💙
If you ever need any help in the future, please don't hesitate to get in touch:
Call: 202 (free of charge from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4zJDNvj
Facebook: https://bit.ly/46wJwag
We're always here to help.😊
Soun was very helpful
Soun was very helpful sorted my problem out straight away.
August 29, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hello Simon,
Thank you for your review. We're pleased to hear that Soun was able to help and resolve your issue straight away. We'll be sure to pass on your kind feedback.
Thanks again for sharing your experience.
Very thing
It was very good and the gentleman was very helpful and answered all my questions
August 27, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Heather, thank you for taking the time to leave us a review. We're pleased to hear that you've had a great experience with us. If you do require any further assistance, please reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/46sxWgj
Facebook: https://bit.ly/4y9xhML
Instagram: https://bit.ly/4xu68UU
Excellent service from Ayoub
Excellent service from Ayoub, who showed himself to be a well-informed and courteous representative.
August 19, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Charles,
Thank you for taking the time to leave a review.
We're delighted to hear that you received excellent service from Ayoub. It's wonderful to know that he was both well-informed and courteous throughout your experience.
Providing knowledgeable, professional, and customer-focused support is what we strive for, so it's fantastic to hear that Ayoub made such a positive impression.
We'll be sure to pass your kind feedback on to Ayoub, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wH39an
📘 Facebook: https://bit.ly/3SO4pul
Thank you for choosing O2.
He was very helpful and kind.
He was very helpful and kind.
Very .🙏🏼☺️
August 14, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for sharing your experience in one of our stores Tanaz - it's lovely to hear!
Great experience
Soun was super helpful! Thank you so much for the quick service x
August 9, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hello Tatum,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're enjoying our services and that you've had a positive experience with O2. Your feedback means a lot to us.
If you ever need any assistance in the future, our team will be happy to help. You can contact us using any of the following methods:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone.
X (formerly Twitter): https://bit.ly/4xtmzjA
Facebook: https://bit.ly/3S30jOx
Thank you for choosing O2, and we look forward to continuing to support you.
Lamia was very nice and very helpful
Lamia was very helpful, very nice and knowledgeable, she helped me with getting my new galaxy ultra 2 watch online ! Thankyou lamia
August 5, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Andrew,
Thank you for taking the time to leave a review.
We're delighted to hear that Lamia was so helpful, friendly, and knowledgeable during your visit. It's wonderful to know that she was able to assist you with getting your new Galaxy Watch Ultra 2 set up and online.
Providing friendly, knowledgeable, and efficient support is what we strive for, so we're thrilled that Lamia made such a positive impression and helped make the process straightforward for you.
We'll be sure to pass your kind feedback on to Lamia, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45GHWCf
📘 Facebook: https://bit.ly/3SgLtUL
Thank you for choosing O2.
Thank you Soun
Soun was super helpful! She helped me really quickly with some in app issues I was having and some general questions I had. Super lovely and great efficient service :)
August 4, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Soun was super helpful and able to assist you quickly with the issues you were experiencing in the app, as well as answer your general questions.
Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that Soun made such a positive impression and was able to get everything sorted for you. We're especially pleased to hear that you found her service both lovely and efficient.
We'll be sure to pass your kind feedback on to Soun, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xqw2IO
📘 Facebook: https://bit.ly/459yRlj
Thank you for choosing O2.
Moderately long waiting time but…
Moderately long waiting time but updated and kept informed of how long until I’m seen which was good.
Soun was very helpful in sorting out issues with my old tarrif plan.
August 3, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Rachelle,
Thank you for taking the time to leave a review.
We're delighted to hear that you were kept informed while waiting and that the team provided updates on how long it would be before you were seen. We know that good communication can make a big difference, so it's great to hear that this helped improve your experience.
We're also pleased to hear that Soun was able to help sort out the issues with your old tariff plan. Providing helpful, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to know that Soun was able to get everything resolved for you.
We'll be sure to pass your kind feedback on to Soun, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TzIQOo
📘 Facebook: https://bit.ly/4yUMum3
Thank you for choosing O2.
I have received one of the best service…
I have received one of the best service from Soun 02
August 1, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Ash,
Thank you for taking the time to leave a review.
We're delighted to hear that you received one of the best service experiences from Soun. Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that Soun made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Soun, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fTA3yh
📘 Facebook: https://bit.ly/4wAKtJY
Thank you for choosing O2.
Reply from O2 - London Westfield White City
Hi March,
Thank you for taking the time to leave a review.
We're delighted to hear that Soun was great! Providing friendly, knowledgeable, and helpful support is what we strive for, so it's wonderful to know that she made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Soun, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4huGdaz
📘 Facebook: https://bit.ly/4fBxdz0
Thank you for choosing O2.
Reply from O2 - London Westfield White City
Thank you for the feedback Amandeep and happy to hear that Soun was helpful during your visit, providing a positive experience. Thanks for taking the time to share your experience with us and for choosing O2.
Reply from O2 - London Westfield White City
Thank you for your feedback Sushma, and we're pleased to hear that Soun was able to help with your number transfer and make the process straightforward for you. Thanks for sharing your experience with us and for choosing O2.
I had a issue with my Phone / Network
I had a issue with my Phone / Network.
I just Nip in and ask for advice and the Team has put me on to Soun she check all my details and gone through everything and replaced my Sim card, I was back online in less that 1min changing sim over.
Space of 10min
Thank 😊 You. 02 Team
July 30, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Gazza,
Thank you for taking the time to leave a review.
We're delighted to hear that the team were able to help with your phone and network issue. It's fantastic to know that Soun took the time to check everything thoroughly, go through your account details, and quickly identify that a replacement SIM was needed.
We're especially pleased to hear that the SIM swap was completed so smoothly and that you were back online in less than a minute. Providing efficient, knowledgeable, and friendly support is what we strive for, so it's wonderful to know that your issue was resolved within just 10 minutes.
We'll be sure to pass your kind feedback on to Soun, who will be delighted to hear that her assistance made such a positive difference.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3S9xYGp
📘 Facebook: https://bit.ly/4vUO9Fn
Thank you for choosing O2.
Sim replacement by Soun
Very fast I came in to get a sim replacement today and Soun helped me. Great customer service from her with a great attitude and smile.
July 30, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi KJayanaka,
Thank you for taking the time to leave a review.
We're delighted to hear that Soun was able to help you with your SIM replacement and get everything sorted so quickly. It's wonderful to know that you received great customer service and that Soun's positive attitude and smile made such a positive impression on your visit.
Providing friendly, efficient, and knowledgeable support is what we strive for, so we'll be sure to pass your kind feedback on to Soun. She'll be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44UtLt7
📘 Facebook: https://bit.ly/4boAOxM
Thank you for choosing O2.
Reply from O2 - London Westfield White City
Hi Celeste,
Thank you for taking the time to leave a review.
We're delighted to hear that Soun provided such an amazing experience. It's wonderful to know that she was so helpful, friendly, and quick in assisting you.
Providing efficient, knowledgeable, and welcoming service is what we strive for, so we're thrilled that Soun made such a positive impression. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wsOoc0
📘 Facebook: https://bit.ly/4vYsrAu
Reply from O2 - London Westfield White City
Hi Jacki and thanks for taking the time to leave a review. We're delighted to hear Soun provided such amazing service leaving a positive experience. Thanks for choosing O2.
We had the best experienced with Soun
We had the best experienced with Soun. She help us a lot. Thanks again xx
July 27, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi She,
Thank you for taking the time to leave a review.
We're delighted to hear that you had such a great experience with Soun. It's wonderful to know that she was able to help you and provide the support you needed.
Providing friendly, helpful, and knowledgeable service is what we strive for, so we're thrilled that Soun made such a positive impression. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RAxSra
📘 Facebook: https://bit.ly/4vVhb7X
Thank you for choosing O2.
The service and patience was wonderful…
The service and patience was wonderful ,thank you so much for you support and consideration Soun.
AND to Bruna who was the one serving me the first time,the day I got my devices ,such a nice experience with her,helping out to understand everything,just a 1000/100 thank you Bruna and Soun!!!
July 27, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Danna,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you received such excellent service from both Soun and Bruna. It's fantastic to know that Soun provided wonderful support with patience, care, and consideration, ensuring you felt fully supported throughout your experience.
We're also pleased to hear that Bruna made such a positive impression when you first visited to collect your devices. Taking the time to explain everything clearly and helping you understand your new products is exactly the kind of service we strive to provide.
Your comments about both colleagues are truly wonderful, and we'll be sure to pass your kind feedback on to Soun and Bruna. We're sure they'll be delighted to hear how much their support was appreciated and that they made your experience such a memorable one.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yK8vnm
📘 Facebook: https://bit.ly/3TnVjo8
Thank you for choosing O2.
Soun was brilliant
Soun was brilliant. Super helpful and did ehat i keeded (a replacement sim) super quick
July 27, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Kevin,
Thank you for taking the time to leave a review.
We're delighted to hear that Soun was brilliant and able to help you get a replacement SIM so quickly. We know how important it is to get back up and running without any hassle, so it's wonderful to hear that Soun provided the support you needed in such an efficient manner.
Providing friendly, helpful, and effective service is what we strive for, and we're pleased that Soun made your experience such a positive one. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44PaJnZ
📘 Facebook: https://bit.ly/4x7H4lT
Thank you for choosing O2.
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