Great service from soun at this store. Excellent, customer focused and quick to solve a problem that a previous store was not able to support me with.
Company replied
Location
Switch locationUnit 1099, Westfield Shopping Centre, W12 7GB London, Greater London, GB
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See what reviewers are saying
Moderately long waiting time but updated and kept informed of how long until I’m seen which was good. Soun was very helpful in sorting out issues with my old tarrif plan.
Company replied
I bought a sim card in the shop on the second floor of Westfield London. The sim didn't work. I came there again and a black young woman 40 minutes pretended that she was calling somewhere and didn't... See more
Company replied
Having been annoyed and frustrated with phoning o2 over the past 3 months with no joy or resolve I had 2 to come in store. At last I can say my issue has been sorted by Lamia who was very efficient a... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 1099, Westfield Shopping Centre, W12 7GB, London, Greater London, United Kingdom
- 020 8749 8888
4.9
Excellent
254 reviews
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Amin from O2 Westfield London
Amin from O2 Westfield London was fantastic! He helped me resolve an issue regarding email log-ins that O2 Manchester location was not able to help me out with. Highly recommend this branch for their efficiency and top notch customer service!
July 16, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for your review Aina. We're delighted to hear that Amin at our O2 Westfield London store was able to resolve your email login issue and provide the support you needed and we'll be sure to pass on your kind feedback to Amin and the team.
Soun the beast customer and she help…
Soun the beast customer and she help me thanku very much the beast 02 store mamamia
July 16, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Angelo and thanks for your review. We're pleased to hear that Soun provided such excellent service when you visited us at the O2 store. We'll be sure to pass on your kind words to Soun and the team and thanks for choosing O2.
I found soun very helpful and patient
I found soun very helpful and patient. Really pleased with her service .
July 16, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Lorraine. thank you for your review. We're delighted to hear that Soun was able to help you with your query and we'll be sure to pass on your kind feedback to Soun. Thank you for choosing O2.
Fraud was done on my account sound…
Fraud was done on my account sound fixed it she was excellent and answered all my questions
July 16, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Abdul, thanks for taking the time to leave us a review.
We're pleased to hear that the fraud issue on your account was resolved and that you were provided with excellent support throughout. It's great to know all of your questions were answered clearly and that you had such a positive experience.
If you do need anything further, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/454NUfV
Facebook: https://bit.ly/454NVAv
Soun i got a very good service from…
Soun i got a very good service from soun at o2 at westfields at white city
Thank you
July 16, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for taking the time to leave a review John. We're delighted to hear that you received great service from Soun at our O2 Westfield White City store and we'll be sure to pass on your kind feedback and recognition to Soun.
What a kind gentlemen I was having lots…
What a kind gentlemen I was having lots of problem with my phone service but he fixed in under a minute. Really nice service given .
July 15, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi IIham, thank you for taking the time to leave a review.
We're really glad we could get your phone service issue sorted so quickly. It's great to hear you had a positive experience and felt well looked after. We look forward to helping you again.
If you do need us please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4hgGjlK
Facebook: https://bit.ly/4aW0X6U
Amin was amazing help me out massively
Amin was amazing help me out massively
July 15, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Iain, Thanks for the lovely review, it is great to hear that Amin was able to help you out and make such a positive difference to your experience. We'll be sure to pass on your kind words and recognition to him.
It's always great to hear when a member of the team goes above and beyond to support our customers. Thanks again for taking the time to share your feedback,
Soun was great attending me today
Soun was great attending me today, I came on my only day off and she was very efficient and helpful with whatever needs I had. The store in itself was great and gave a friendly atmosphere would definitely recommend for people to visit in store instead of online. Customer service is on point.
July 14, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hey Helder. We're so pleased to hear that Soun provided such efficient and helpful service during your visit, especially on your only day off. It's wonderful to know she was able to assist with all your needs and make the experience a positive one.
We're also delighted that you enjoyed the friendly atmosphere in store and felt our customer service was on point. Your recommendation means a lot to us!
We'll be sure to pass your kind words on to Soun and the rest of the team
SOUN and AMIR done a great job Very…
SOUN and AMIR done a great job Very helpful ,experienced and amazing people 👍
July 14, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your lovely feedback Alex! It's lovely to hear that Soun and Amir provided such a great experience, and fantastic to know that you found them helpful, experienced, and amazing throughout your visit.
I had a great experience at the o2…
I had a great experience at the o2 shop. Soun was very helpful with my data transfer & made things run very smoothly.
July 14, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi PeezSkurr, thank you for taking the time to leave us a kind review after a visit to our O2 shop and we're pleased Soun was able to help with the data transfer issue you had. Delivering helpful, efficient, and friendly service is what we strive for, so it's great to know we met your expectations.
We'll be sure to pass your kind comments on to Soun and if there's anything else we can help with in the future, please don't hesitate to get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4feywSW
Facebook: https://bit.ly/4fm6YuV
Reply from O2 - London Westfield White City
Hi Asaad, thank you for taking the time to leave us a kind review and we're pleased Soun was able to help arrange an e-sim for you. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T2F8fM
Facebook: https://bit.ly/4vrg4wp
It’s great experience with SOUN she’s…
It’s great experience with SOUN she’s approachable
July 14, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Lynne and thank you for taking the time to leave us a review. We're pleased Soun was able to help you with your query and we'll be sure to let them know. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gFUKzB
Facebook: https://bit.ly/4fjaNAY
Thank you soun excellant service
Thank you soun excellant service, explained everything very nicley
July 14, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Luz and thank you for taking the time to leave us a review and we're pleased things were explained clearly relating to your query. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4heEeGY
Facebook: https://bit.ly/44uVBfe
Very quick and efficient service from…
Very quick and efficient service from Lamia. I needed to move my number across and Lamia went through the process and explained everything clearly
July 14, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Brijendra and thank you for taking the time to leave us a review. We're pleased Lamia was able to help with moving your number across and explaining the process to set expectations. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44uFTko
Facebook: https://bit.ly/4vrP2VT
Lamia was absolutely incredible
Lamia was absolutely incredible! Kind, Knowledgeable, service with a smile, patient and had our issue what we have be struggling with for weeks resolved in minutes.
July 14, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hey Scott! We're thrilled to hear that Lamia provided such a positive experience. Her kindness, knowledge, patience, and friendly approach are exactly the qualities we strive for, and it's fantastic to know she was able to resolve an issue that had been causing frustration for weeks in just a matter of minutes.
We'll be sure to pass on your lovely feedback to Lamia. Thank you for taking the time to share your experience,
Amin was very held and professional
Amin was very held and professional
July 13, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Tommy, we're so pleased to hear that Amin was helpful and professional throughout your visit. Providing excellent customer service is always our priority, and it's great to know that Amin made such a positive impression.
We'll be sure to pass your kind feedback on to him. Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon!
Really helpful and got the job done fast
July 13, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Iman, we're delighted to hear that you found our team really helpful and that we were able to get everything sorted for you quickly. Providing efficient, friendly service is what we strive for, so it's great to know we delivered a positive experience 💙
Lamia was very helpful in my inquiries…
Lamia was very helpful in my inquiries and was able to sort out my issues.. this is the sort of helpfulness that makes the difference…
I shall return…
July 13, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Lamia was able to help with your enquiries and successfully sort out your issues. Providing helpful, knowledgeable and attentive support is exactly what we strive for, so it's wonderful to know that her assistance made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Lamia. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review, and we look forward to welcoming you back in the future, Jiggy!
Bruna and Lamia provided excellent…
Bruna and Lamia provided excellent service. I ended up getting a phone and iPad and they made the whole transaction simple
July 13, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Toraj, thank you for your 5-star review! We're delighted to hear that Bruna and Lamia provided excellent service and made the process of getting your new phone and iPad simple and straightforward. I'll be sure to pass on your kind feedback to them. We really appreciate your support and hope you enjoy your new devices!
Lamia tried to support me as much as…
Lamia tried to support me as much as possible
July 13, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Kwadwo,
Thank you for taking the time to leave a review!
We're pleased to hear that Lamia did everything she could to support you. Providing helpful and dedicated service is what we strive for, and it's great to know that Lamia made the effort to assist you as much as possible.
We'll be sure to pass your kind feedback on to Lamia. Recognition like this means a lot to our colleagues and helps us celebrate the care and commitment they show to our customers every day.
Thank you again for your review and for choosing O2!
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