Great service from soun at this store. Excellent, customer focused and quick to solve a problem that a previous store was not able to support me with.
Company replied
Location
Switch locationUnit 1099, Westfield Shopping Centre, W12 7GB London, Greater London, GB
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See what reviewers are saying
Moderately long waiting time but updated and kept informed of how long until I’m seen which was good. Soun was very helpful in sorting out issues with my old tarrif plan.
Company replied
I bought a sim card in the shop on the second floor of Westfield London. The sim didn't work. I came there again and a black young woman 40 minutes pretended that she was calling somewhere and didn't... See more
Company replied
Having been annoyed and frustrated with phoning o2 over the past 3 months with no joy or resolve I had 2 to come in store. At last I can say my issue has been sorted by Lamia who was very efficient a... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 1099, Westfield Shopping Centre, W12 7GB, London, Greater London, United Kingdom
- 020 8749 8888
4.9
Excellent
254 reviews
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Amazingly helpful
Amazingly helpful
Professional help for the Dummies. Lamia was wonderful. Wonderful to experience the human factor. Thanks for all your patience and care!
July 22, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Karolina, thanks for taking the time to leave a lovely review.
We're so pleased to hear that Lamia was able to provide the support, patience and care you needed. It's great to know she made things easy to understand and delivered such a positive experience. We'll be sure to pass your lovely feedback on to Lamia.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vKLLkE
Facebook: https://bit.ly/3TQkTSI
The staff were incredible so helpful…
The staff were incredible so helpful had all the knowledge and extremely patient we are so lucky Lamia and Nathan were so helpful and we couldn't have done it without them thank you
July 22, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Lisa, thanks for your lovely review.
We're so pleased to hear that Lamia and Nathan were able to help. It's great to know their knowledge, patience and support made such a positive difference to your experience.
We'll be sure to pass your kind words on to them.
If you do need anything, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yCCtJV
Facebook: https://bit.ly/3RcC2p4
Lamia was very helpful!
July 22, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi E Taylor, thanks for taking the time to leave a review.
We're really pleased to hear that Lamia was so helpful. We'll be sure to pass your kind feedback on to them, as it's always great to recognise excellent service.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fzOxmB
Facebook: https://bit.ly/3RNWhJS
She was great.Lamia helped me pay my…
She was great.Lamia helped me pay my bill and showed me how to do it in the future
July 21, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for your lovely feedback Mahieddine and to hear that Lamia was able to help you pay your bill and take the time to show you how going forward. We're so pleased she made a positive difference to your experience and we'll be sure to pass on your kind words to make her day.
Billing query
I had been in several times with a query about billing and Soun from Westfield London branch couldn’t have been more helpful. She took her time and explained the situation and reassured me that everything was in order. Great customer service!
July 20, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for the lovely review Kat and we're pleased to hear that Soun was able to help with your billing query and took the time to explain everything clearly. Providing great customer service is exactly what we aim for, so it's wonderful to know she made such a positive impression. We'll be sure to pass on your kind words. Thanks again for your feedback!
Been very helpful 😊
July 20, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your review Abs. We're happy to hear you've had a positive experience and found the team helpful. We really appreciate you taking the time to share your feedback.
Soun was amazing she listen and help…
Soun was amazing she listen and help me. Put me at ease straight away and help me.
I will always come back to this shop
July 20, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for the review Virivany and we're pleased to hear that Soun made you feel at ease and was able to help after visiting one of our O2 stores. Providing friendly, supportive service is what we aim for, and it's wonderful to know she made such a positive impression. We'll be sure to pass on your kind words.
Lamia was aproachable and nice.If i…
Lamia was aproachable and nice.If i have a problem i will come back to her
July 20, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hello Lamia,
Thank you for taking the time to leave us a review.
We're so glad to hear that you had such a positive experience while speaking to our team. We're sure that you'll continue to have the same experience when speaking to our team and when using our services but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yBRhc2
Facebook: https://bit.ly/4fn7Sr1
My new phone wasn’t working so I walked…
My new phone wasn’t working so I walked in and Lamia helped me. She was very polite and helpful and sorted my issue right away!
July 20, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Millie,
Thank you for taking the time to leave a review.
We're delighted to hear that Lamia was able to help when your new phone wasn't working. We understand how frustrating it can be to experience issues with a new device, so it's wonderful to know that she was able to resolve the problem quickly and get everything sorted for you.
It's especially great to hear that Lamia was polite, helpful, and provided the support you needed. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fliZlL
📘 Facebook: https://bit.ly/4gIDVnG
Soun was very respectful and helped me…
Soun was very respectful and helped me understand my contract, also the store was designed very nice
July 19, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for your feedback Illy. We're delighted to hear that Soun was respectful and took the time to help you understand your contract clearly. We appreciate you sharing your experience and we'll pass this on to make their day.
Soun was extremely helpful very kind…
Soun was extremely helpful very kind and great customer service service best o2 store I’ve been to
July 19, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for your review Belal. We're happy to hear that Soun provided great customer service, leaving a positive experience after your visit to our O2 store. We appreciate your feedback and look forward to welcoming you back again soon.
Reply from O2 - London Westfield White City
Thank you for your feedback Vihar. We're glad to hear you had a great experience with us and thanks for choosing O2.
Reply from O2 - London Westfield White City
Thanks for leaving a review Kate and pleased Soun was able to help you with your query. Thanks for choosing O2.
Very polite and gentil with us
Very polite and gentil with us, she supported us soun was incredible
July 19, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for your feedback Daria.. We're delighted to hear that Soun provided such polite, gentle, and supportive service. It's great to know she was able to make your experience a positive one and we'll be sure to let her know. Thank you for taking the time to share your review. 😊
Soun and sudar
Soun and sudar
Were amazing very carm and helpful brilliant service
July 19, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for your feedback Kate. We're delighted to hear that Soun and Sudar provided such a calm, helpful, and brilliant service. We'll be sure to pass on your kind words to them, and we're sure they'll appreciate knowing they made such a positive difference to your experience. Thank you for taking the time to share your review. 😊
Reply from O2 - London Westfield White City
Hello and thank you for your feedback. We're pleased to hear that you received great service from Soun and thank you for taking the time to leave a review.
Soun was very polite helpful and solved…
Soun was very polite helpful and solved our issue today very kind of her
July 18, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your feedback Zainab. We're pleased to hear that Soun was able to resolve your issue and that you found her polite, helpful, and kind throughout your visit. Providing excellent customer service is our priority, and it's great to know Soun made such a positive impression. We'll be sure to pass your kind comments on to her. Thank you for taking the time to leave a review.
The lady who helped me in O2 is really…
The lady who helped me in O2 is really helpful. really really appreciate it
July 18, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for your feedback Mary and we're pleased to hear that you found the support helpful. We appreciate you taking the time to share your experience and thanks for choosing O2.
I was having a nightmare with the…
I was having a nightmare with the representative on the phone thankfully I was near the store, popped in while still on the phone and Soun was on hand to solve all the problems with her great, helpful and kind attitude, she had been truly amazing. I feel you should train your phone colleagues as well as you do the store ones.
July 18, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi and thank you for taking the time to share your feedback. We're delighted to hear that Soun was able to step in and resolve the issues you were experiencing. It's wonderful to know that her helpful and professional approach made such a positive difference to your experience. We also appreciate your comments regarding the support you received over the phone and will ensure your feedback is shared with the relevant teams. Thank you again for your kind words, and we'll be sure to pass your praise on to Soun.
Amazing service here at O2 White City
Amazing service here at O2 White City. Amin and Amir teamed up to fix my sim card and update my details, while managing to get a couple of cheeky upgrades in the process. Would highly recommend these two.
July 17, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Franklin, thank you for taking the time to leave such a lovely review.
We're delighted to hear that Amin and Amir at our White City store were able to help resolve your SIM card issue and update your details while also taking the time to discuss some upgrade options with you.
It's great to know that their teamwork, and customer service made such a positive impression. We'll be sure to pass on your kind words to both Amin and Amir, who will be thrilled to receive your feedback.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gKEEVA
Facebook: https://bit.ly/3RlVwaz
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