Great service from soun at this store. Excellent, customer focused and quick to solve a problem that a previous store was not able to support me with.
Company replied
Location
Switch locationUnit 1099, Westfield Shopping Centre, W12 7GB London, Greater London, GB
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See what reviewers are saying
Moderately long waiting time but updated and kept informed of how long until I’m seen which was good. Soun was very helpful in sorting out issues with my old tarrif plan.
Company replied
I bought a sim card in the shop on the second floor of Westfield London. The sim didn't work. I came there again and a black young woman 40 minutes pretended that she was calling somewhere and didn't... See more
Company replied
Having been annoyed and frustrated with phoning o2 over the past 3 months with no joy or resolve I had 2 to come in store. At last I can say my issue has been sorted by Lamia who was very efficient a... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 1099, Westfield Shopping Centre, W12 7GB, London, Greater London, United Kingdom
- 020 8749 8888
4.9
Excellent
254 reviews
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Reply from O2 - London Westfield White City
Thank you for your wonderful feedback! We're so pleased to hear that Soun was able to come to your rescue and get everything fixed for you. We'll make sure your kind words are passed on to her. Thank you for taking the time to leave a review, and we're always here if you need any further support! 😊
Reply from O2 - London Westfield White City
Hi Demsas, thank you for your taking the time to leave a review! We're thrilled to hear that your problem was resolved quickly and that you had such a positive experience, when in store with Soun. Your "10/10" rating means a lot to us, and we'll be sure to share your kind feedback with the team. Thanks again for taking the time to leave a review! 😊⭐
Soun was amazing
Soun was amazing. Helped me change my SIM. Give her pay rise!!!
July 11, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for the fantastic 5-star review Ali! We're thrilled to hear that Soun was able to help you change your SIM and provide such a positive experience.
We'll be sure to pass on your wonderful feedback to her. It's great to know that her helpfulness made such an impression—comments like "Give her a pay rise!" always bring a smile to our faces! 😊
Soun was the best we need more stars
Soun was the best we need more stars. Quick and nice
July 11, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for taking the time to share your comments Adil! We're delighted to hear that Soun provided such a great experience. Being called "the best" and deserving of more than 5 stars is wonderful feedback to receive! 🌟
We'll be sure to pass on your kind comments to Soun. It's fantastic to know that she was both quick and friendly while helping you, and that she made such a positive impression.
Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon! 😊
Reply from O2 - London Westfield White City
Hi Omar,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Soun provided such an outstanding experience. Feedback like "best service in the world" is fantastic to receive, and it's wonderful to know that Soun made such a positive impression.
We'll be sure to pass your kind words on to Soun. Recognition like this means a lot to our colleagues and helps us celebrate the exceptional service they provide to our customers every day.
Thank you again for your review and for choosing O2!
Soun she was nice and very helpful *
July 11, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for the review Fathia!
We're so pleased to hear that Soun was nice and very helpful during your visit. Providing excellent customer service is what we strive for, and it's wonderful to know that Soun made such a positive impression.
We really appreciate your feedback and look forward to welcoming you back to the store again soon 💙
Soun
Soun, beautiful quick kind and friendly. I got what I want so fast thank you
July 9, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Shahnaz,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4bdX2Cs
📘 Facebook: https://bit.ly/3SVFBjN
Soun & Sudar have been very helpful in…
Soun & Sudar have been very helpful in my experience joining 02. Both were extremely informative and smoothly helped me with opening my contract.
July 9, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Rhea,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pf86VQ
📘 Facebook: https://bit.ly/4eVqbEL
Soun was super lovely and helpful
Soun was super lovely and helpful. She’s got a great vibe and excellent sense of humour. Great customer service. Thank you
July 9, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Sharon,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3SSCMA6
📘 Facebook: https://bit.ly/4yfUTjt
Soun was very helpful and efficient
July 9, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hey Aya,
Thank you for taking the time to leave such wonderful feedback! 💙 Knowing you're enjoying your experience puts a big smile on our faces.
If you need us for anything, we're just a call or message away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yfOchi
📘 Facebook: https://bit.ly/4yjgHLi
Reply from O2 - London Westfield White City
Hi Abbass,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4gqnbBv
📘 Facebook: https://bit.ly/44hZZOF
Soun was the best
Soun was the best. Thanks she did a lot of different things
July 9, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Abbass,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3RakgCL
📘 Facebook: https://bit.ly/4ydD0Sj
Good soun was very good
Good soun was very good. No one could help me just had me confused. SOUN helped quickly like it was nothing. 10 starts for that lady
July 9, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi there,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vs1p4f
📘 Facebook: https://bit.ly/4vZDAlo
Soun
Soun, helped me change my address and Amir changed my subscription for a affordable monthly.
July 7, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Janete,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4fcoguw
📘 Facebook: https://bit.ly/4vj8KCX
Soun nice
Very nice. Soun was very helpful I ended up getting a new phone a tablet and a new sim for my son all because of her. Lovely girl
July 7, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi there,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4blBrrN
📘 Facebook: https://bit.ly/4wBVk6d
Soun was lovley again helping me so much
July 7, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4h67r6V
📘 Facebook: https://bit.ly/4aNXyXD
Soun what a wonderful person so…
Soun what a wonderful person so friendly and helpful great knowledge and exceeded all expectations brilliant
July 7, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Kevin,
Thank you for taking the time to leave such wonderful feedback! 💙 Knowing you're enjoying your experience puts a big smile on our faces.
If you need us for anything, we're just a call or message away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4faIViy
📘 Facebook: https://bit.ly/4aHe0Jh
Soun was very efficient
Soun was very efficient, clear and understanding explaining everything
July 7, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Purita,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vXjQPm
📘 Facebook: https://bit.ly/4eUQsDb
Soun very nice job and nice person
July 7, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Carolina,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wxHRw5
📘 Facebook: https://bit.ly/44mqmTE
Reply from O2 - London Westfield White City
Hi Liza,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4gw1i3U
📘 Facebook: https://bit.ly/4fpaNRf
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