Great service from soun at this store. Excellent, customer focused and quick to solve a problem that a previous store was not able to support me with.
Company replied
Location
Switch locationUnit 1099, Westfield Shopping Centre, W12 7GB London, Greater London, GB
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See what reviewers are saying
Moderately long waiting time but updated and kept informed of how long until I’m seen which was good. Soun was very helpful in sorting out issues with my old tarrif plan.
Company replied
I bought a sim card in the shop on the second floor of Westfield London. The sim didn't work. I came there again and a black young woman 40 minutes pretended that she was calling somewhere and didn't... See more
Company replied
Having been annoyed and frustrated with phoning o2 over the past 3 months with no joy or resolve I had 2 to come in store. At last I can say my issue has been sorted by Lamia who was very efficient a... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 1099, Westfield Shopping Centre, W12 7GB, London, Greater London, United Kingdom
- 020 8749 8888
4.9
Excellent
254 reviews
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She excellent customer service…
She excellent customer service representative
July 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Soun and Bruna were the best
Soun and Bruna were the best. Amazing customer service support. I was very happy and satisfied with their service. I am very grateful.
July 6, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Moyiz,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3SSzgpm
📘 Facebook: https://bit.ly/4pelf19
Came in needing help with direct debit
Came in needing help with direct debit. Soun was very lovely and patient
July 6, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Bet,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4h6Rjlz
📘 Facebook: https://bit.ly/4yg2dvt
Soun helps me a lot in changing the…
Soun helps me a lot in changing the email process and she was very good and cooperative
July 6, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Sita,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3TscAfH
📘 Facebook: https://bit.ly/44nu8vT
Incredibly helpful and friendly
Incredibly helpful and really appreciated the time she took to help me out. Took quite a bit of work! Thank you
July 6, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Josh,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4bgtEvi
📘 Facebook: https://bit.ly/44lIrkM
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vfCd0w
Facebook: https://bit.ly/4vd8xkH
Soun helped me with my phone thank god
July 5, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Pitak,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44inKGi
📘 Facebook: https://bit.ly/4byaP6U
Very helpful service from Soun who was…
Very helpful service from Soun who was brilliant in a crisis unlike your call centre who are useless robots.
July 4, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T1V5CP
Facebook: https://bit.ly/3SPgaAr
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4woZmyz
Facebook: https://bit.ly/4aD4Ygl
Soun was very helpful
Soun was very helpful! Great customer service and very friendly.
July 4, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aDMTPc
Facebook: https://bit.ly/3SKWWMl
Soun was so nice and helped my mum with…
Soun was so nice and helped my mum with her bill
July 4, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f4moUD
Facebook: https://bit.ly/4f4PH9w
SOUN was very helpful for my mum.
July 4, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aHl5JT
Facebook: https://bit.ly/4vfvjIE
In store I seen Pablo he was polite and…
In store I seen Pablo he was polite and professionally sorting out the problems much faster and intelligent so my problems done thank you.Pablo.
July 3, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eYLnbT
Facebook: https://bit.ly/4p7dABY
Pablo helped me with my bills
I have a question about my bill because I took out a new contract last week. Pablo explained everything regarding my upcoming bill and I understood how the money will be taken from my account in the future. He was kind and patient. Amazing service advisor.
July 3, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y85zR9
Facebook: https://bit.ly/4eNAue9
Pablo was amazing he fixed my phone quickly
I had an issue with my phone, i installed an app i did not want and it compromised ny phone. I came into the store and Pablo was patient and carried out a diagnostic on my phone and in less thsn 3 minutes he fixed it.
July 3, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vdxexm
Facebook: https://bit.ly/4vjeug2
Lamia was very helpful and knowledgeable
Lamia was very helpful and knowledgeable
July 2, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your review! It is great to hear about the level of service you have received.
Excellent service from Lamia we are…
Excellent service from Lamia we are very satisfied. We called customer service multiple times and only Lamia was able to help
July 2, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your review! It is great to hear about the level of service you have received.
Soun was amazing
Soun was amazing. Most professional and talented person I met in the o2 store today who has helped me resolve my issues
July 2, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your review! It is great to hear about the level of service you have received.
I visited O2 at westfield
I visited O2 at westfield, Soun was in charge of dealing with my issue. She did an amazing job and sorted everything out. Thank you G
July 2, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your review! It is great to hear about the level of service you have received.
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