Great service from soun at this store. Excellent, customer focused and quick to solve a problem that a previous store was not able to support me with.
Company replied
Location
Switch locationUnit 1099, Westfield Shopping Centre, W12 7GB London, Greater London, GB
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See what reviewers are saying
Moderately long waiting time but updated and kept informed of how long until I’m seen which was good. Soun was very helpful in sorting out issues with my old tarrif plan.
Company replied
I bought a sim card in the shop on the second floor of Westfield London. The sim didn't work. I came there again and a black young woman 40 minutes pretended that she was calling somewhere and didn't... See more
Company replied
Having been annoyed and frustrated with phoning o2 over the past 3 months with no joy or resolve I had 2 to come in store. At last I can say my issue has been sorted by Lamia who was very efficient a... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 1099, Westfield Shopping Centre, W12 7GB, London, Greater London, United Kingdom
- 020 8749 8888
4.9
Excellent
254 reviews
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Ver excellent service from soun
July 2, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your review! It is great to hear about the level of service you have received.
Very happy with Wasima's service
Very happy with Wasima's service, very attentive and caring. Thank you for your time
July 1, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your review! It is great to hear about the level of service you have received from Wasima in store.
Wasima has helped me for over 2 hours…
Wasima has helped me for over 2 hours with a complicated case and helped me solve it and find a payment instalment plan for my phone which I am grateful for. Thanks to her I have been able to find a good solution and pay off my phone.
July 1, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your review! It is great to hear about the level of service you have received.
Wasima's service was incredible and she…
Wasima's service was incredible and she was able to help me with a charge to mobile and also helped me with a spend cap as I was charged extra unknowingly. Thank you to Wasima for helping and being of good service.
July 1, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for your review Mohammed, it's great to hear about the service you have received.
I had a great experience with Lamia
I had a great experience with Lamia, who provided excellent customer service and resolved my issue promptly.
June 30, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TfeGPW
Facebook: https://bit.ly/449zmeB
Lamia provides great service
Lamia provides great service, my happy with the service
June 30, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eZISG9
Facebook: https://bit.ly/3RfHkQv
Service was excellent and very…
Service was excellent and very smooth.Lamia was very friendly
I've been with o2 for 18 years and don't have any complaints
June 30, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for your feedback Felipe and pleased to hear that you received excellent service and that Lamia's friendly approach made your experience such a positive one. It's especially rewarding to know you've been with O2 for 18 years and continue to be happy with the service you receive. We truly appreciate your loyalty and support, and we look forward to serving you for many years to come!
Very helpful and accommodating staff.
Very helpful and accommodating staff.
June 30, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SvFR9b
Facebook: https://bit.ly/4p2xxJZ
Lamia
Lamia - amazing, really helpful.
Sorted my issue with the phone.
☺️✨
June 30, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p1EnzA
Facebook: https://bit.ly/4vbKS4f
Lamia provided amazing service she even…
Lamia provided amazing service she even helped me set up my app
June 30, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Ahmad, thank you for taking the time to leave us a review.
We're really pleased to hear that Lamia provided amazing service and helped you get set up with the app. We'll be sure to pass on your kind words to Lamia.
If you do need anything further in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bmNNQH
Facebook: https://bit.ly/4frhZeo
Lamia is the best in white city- she'll…
Lamia is the best in white city- she'll really helpful and is very knowledgable
June 29, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vH2Igm
Facebook: https://bit.ly/4bnTzBg
Amazing service from Lamia she was very…
Amazing service from Lamia she was very patient and understanding
June 29, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v6ODaU
Facebook: https://bit.ly/3QYA5My
Lamia was very efficient and helpful
Lamia was very efficient and helpful. She was very friendly as well
June 29, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gSzaYF
Facebook: https://bit.ly/3SwXhCj
Lamia was very good and helpful
June 29, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for your feedback Abeir and we're delighted to hear that Lamia was so helpful and provided you with a positive experience and thank you for choosing O2.
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vGW89D
Facebook: https://bit.ly/4wjVRt8
I was not able to receive any calls for…
I was not able to receive any calls for 2 months and no one was able to help me until I I met Lamia. She is an absolute legend it took her less than 2 min to figure it out and fix it
June 29, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review, Avantika. We're so glad to hear that you had a great experience with one of our agents. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4vG0fmy
Facebook: Send us a private message or mention us at: https://bit.ly/4apGwyV
Lamia and Waddah were amazing
Lamia and Waddah were amazing! So helpful for me and my family. Reassuring, easy, and not pushy at all with plans or pricing. (Unlike the Chiswick store) Just great service and nothing was too much trouble. thank you !
June 29, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review, Ella. We're so glad to hear that you had a great experience in-store with our advisors. If you need any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4vNE8ug
Facebook: Send us a private message or mention us at: https://bit.ly/4v4pSwb
Lamia and waddah were great and so…
Lamia and waddah were great and so helpful
June 29, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wfzPry
Facebook: https://bit.ly/4wfzRja
Thank you soun
Thank you soun, big help good energy. This is what we need
June 28, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SEfTAb
Facebook: https://bit.ly/4oRVKTa
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ezOjg2
Facebook: https://bit.ly/4ghIWDD
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