Great service from soun at this store. Excellent, customer focused and quick to solve a problem that a previous store was not able to support me with.
Company replied
Location
Switch locationUnit 1099, Westfield Shopping Centre, W12 7GB London, Greater London, GB
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See what reviewers are saying
Moderately long waiting time but updated and kept informed of how long until I’m seen which was good. Soun was very helpful in sorting out issues with my old tarrif plan.
Company replied
I bought a sim card in the shop on the second floor of Westfield London. The sim didn't work. I came there again and a black young woman 40 minutes pretended that she was calling somewhere and didn't... See more
Company replied
Having been annoyed and frustrated with phoning o2 over the past 3 months with no joy or resolve I had 2 to come in store. At last I can say my issue has been sorted by Lamia who was very efficient a... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 1099, Westfield Shopping Centre, W12 7GB, London, Greater London, United Kingdom
- 020 8749 8888
4.9
Excellent
254 reviews
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Soun was extremely helpful and made the…
Soun was extremely helpful and made the process much easier and enjoyable.
June 28, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SEDzog
Facebook: https://bit.ly/4y1kTiC
Lamia has been really helpful
Lamia has been really helpful. I brought a new device and she helped me move everything across and took her time answering all my questions and showing me how to do things.
June 27, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for leaving us a review Rabi.
We're delighted to hear that Lamia was able to help you move everything across to your new device. It's great to know she took the time to answer your questions and guide you through the process.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TeDPug
Facebook: https://bit.ly/4wd33YJ
Lamia was amazing and patient with me…
Lamia was amazing and patient with me and helped with to get the best deal. I definitely recommend her. She's the best on the store.
June 27, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vLFmGC
Facebook: https://bit.ly/4p2orgj
Sound was so very helpful and very…
Sound was so very helpful and very pleasant.
June 27, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v5jvIT
Facebook: https://bit.ly/4v53q6h
I had a very tricky issue with being…
I had a very tricky issue with being abroad and my SIM being disconnected and Soun explained everything very clearly to make me understand and recommend steps I take to move forward, great gal
June 27, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v59efR
Facebook: https://bit.ly/447vE5e
Quick and positive experience with…
Quick and positive experience with Sound.
June 27, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pa3DDJ
Facebook: https://bit.ly/4wjLq8W
Lamia has done a fantastic job.She was…
Lamia has done a fantastic job.She was able to sort me out in less than 5 min for something that others in call centres haven't been able to for month
June 26, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for the review Alex, it's great to hear about the experience and service you have had in store.
Lamia and Ayan were super helpful
Lamia and Ayan were super helpful, very fast and efficient. Thank you
June 25, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QpPRA8
Facebook: https://bit.ly/4ePKNgm
Amin is so kind
Amin is so kind, proffesional and efficient. He quickly sorted out my issue.
Thank you Amin
June 24, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vNrWtu
Facebook: https://bit.ly/4gcqyvU
Lamia provided excellence service
Lamia provided excellence service. She was able to give me helpful advice regarding a fraudulent email I received
June 23, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thanks for the lovely review Henry! We'll be sure to pass on your kind words to Lamia 💙
Lamia very helpful very good young lady
Lamia very helpful very good young lady
June 23, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Nawaz,
Thank you for taking the time to leave a review.
We're delighted to hear that Lamia was so helpful and provided you with such a positive experience. It's always wonderful to receive feedback recognising the great service our colleagues deliver, and we'll be sure to pass your kind words on to her.
We're sure Lamia will be pleased to know that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pOqh57
📘 Facebook: https://bit.ly/4foLv4B
I recently got a new number and wanted…
I recently got a new number and wanted to move my old number to that number and Lamia was able to help me do that.
The service was great
June 22, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Yasmina,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eyEhKI
Facebook: https://bit.ly/3QmPc2p
Lamia was able to answer all my…
Lamia was able to answer all my questions and she was helpful
June 22, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Belen,
Thank you for taking the time to leave a review.
We're delighted to hear that Lamia was able to answer all of your questions and provide helpful support. We know how important it is to receive clear and knowledgeable assistance, so it's wonderful to hear that she was able to help with everything you needed.
We'll be sure to pass your kind feedback on to Lamia, who will be pleased to know that her assistance made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4b5PWA2
📘 Facebook: https://bit.ly/4w6kvxQ
Lamia is a professional and friendly
Lamia is a professional and friendly
June 22, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Lamia provided such a professional and friendly experience. Delivering helpful, approachable, and knowledgeable support is what we strive for, so it's wonderful to know that she made such a positive impression.
We'll be sure to pass your kind feedback on to Lamia, who will be pleased to hear that her efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pxM3Kf
📘 Facebook: https://bit.ly/4pvVXfj
the service was good
the service was good, lamia explained my bill in detail
June 22, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Shirley,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a good experience and that Lamia took the time to explain your bill in detail. We know how important it is to have a clear understanding of your account, so it's wonderful to hear that Lamia was able to provide the information you needed in a helpful and thorough way.
We'll be sure to pass your kind feedback on to Lamia, who will be pleased to know that her assistance made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gHC2aR
📘 Facebook: https://bit.ly/4fn0oUX
Lamia
Lamia, my issue was solved really quick and smoothly. She was wonderful! I was so happy with the service
June 22, 2026
Unprompted review
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
It's great to hear of the service you've received from Lamia, we'll make sure to pass along your comments.
If you do need any further help then please don't hesitate to reach out using one of the below methods:
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/3QzHKkv
Reply from O2 - London Westfield White City
Thank you for taking the time to leave us a review.
We're so glad to hear of the service you have had from Lamia. We'll be sure to pass on your kind words to them.
If you do need anything else in the future, then please don't hesitate to get in touch using one of the methods below:
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4gCrg5x
Lamia is very polite and explained…
Lamia is very polite and explained everything in detail
June 22, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi Audrey,
Thank you for taking the time to leave a review.
We're delighted to hear that Lamia provided such a positive experience. It's wonderful to know that she was polite and took the time to explain everything in detail, ensuring that you felt informed and supported throughout your interaction.
Providing clear, helpful, and friendly service is what we strive for, so we're pleased to hear that Lamia delivered exactly that. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yxesnF
📘 Facebook: https://bit.ly/4aYeZVI
Lamia is really friendly.She helped me…
Lamia is really friendly.She helped me log into my o2 app
June 20, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi there Ali. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Lamia. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ahsnnj
Facebook: https://bit.ly/44nxLBX
Very good service for Lamia she was…
Very good service for Lamia she was really helpful
June 20, 2026
Unprompted review
Reply from O2 - London Westfield White City
Hi there Bai. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Lamia. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w3bOnp
Facebook: https://bit.ly/4eDVuT6
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