For a door mat... it is flimsly, lightweight, and inadquate. Delivery was slow, compared to modern standards. I can't be bothered to incur the expense of returning it, I'll donate it to a local charit... See more
Company replied
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Review summary
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As per majority of these reviews. Nearly a month delivery. Product (a £20+ doormat) very disappointing and not like photo. For all their hype I’m not using them again. To Oak SoHo, don’t bo... See more
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Good ordering experience and was kept informed of the delivery along the way. Came from abroad so took a bit longer to arrive. Product was good although smaller than I thought. It's since been fitt... See more
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Absolutely disgusting! We ordered a ‘large’ kinetic eagle sculpture, arrives measuring 21 cm and absolutely nothing like the pic or description. I also wish I had read the reviews first, definitely... See more
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2.5
Poor
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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AWFUL !!!!!!
AWFUL !!!!!!! DO NOT ORDER FROM HERE. MY DAD HAS STAGE 4 CANCER AND THEY HAVE SENT A LAMP WITH NO REMOTE WHICH TOOK OVER 2 WEEKS TO COME AND MISSED FATHERS DAY. THE QUALITY IS AWFUL !! AVOID AT ALL COSTS !!!!! NO ONE WILL GIVE ME A REFUND OR SEND A REMOTE CONTROL
June 30, 2026
Unprompted review
Reply from Oaksoho
Hi Phoebe,
Thank you for reaching out and I'm sorry to hear about your dad — I hope he's comfortable and that this gift brings him some joy despite the rocky start.
I want to clarify a couple of things: we shipped your replacement remote on July 2nd, the day after you contacted us, so it should be on its way to you now (it may arrive next week, if not, please reach out if it hasn't arrived yet and we'll track it down immediately).
We'd also love to hear more about the quality concern you mentioned — this is the first we're hearing of it, and if something's not right with the lamp itself, we want to make that right too. Please reply to our last email or message us directly so we can sort this out fully.
Eli - Oak Soho
Do not order anything from this…
Do not order anything from this company!!!! I ordered a led sand lamp in black. When my order arrived the box it was in was extensively damaged. It was also sent to me in green,with a 2 pin plug rather than a uk one and with instructions only in chinese. I asked for a full refund. The next 4 emails I received were all designed to sound like they were helping with offers of store credit or another item,but in reality they were just stalling. I was promised that i would receive immediate attention in resolving this but it never came. Although they state on their website that returns are at the Companies expense if they have sent either faulty or the wrong item, I was told I had to send it to China at my expense even though on the packaging it said if undelivered to be returned to a London address!! Their address and postcode on the website do not match so It seems like this is a con. I am currently trying to get the money back and have reported them to Trading standards.
Love the response from them. For a start they call me "dear" and have asked me to forward my order no. for their personal attention even though they don't give any name🙄
June 22, 2026
Unprompted review
Reply from Oaksoho
Hi Dear,
I'm sorry for what you've described here, this isn't close to the standard we hold ourselves to, and a wrong item, damaged packaging, an incorrect plug type, and an unclear refund process is a lot to get wrong on one order. I'd like to find your order directly and resolve this properly, rather than over email back-and-forth.
Could you send your order number to support@oaksoho.com, marked for my attention? I'll make sure it's handled correctly and isn't bounced between templated responses.
Oak Soho
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