OANDA - Asia Pacific Reviews 

111
TrustScore 4 out of 5

4.0

Raffles Place 1, One Raffles Place Tower 1, 048616 Singapore, SG


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See what reviewers are saying

Rated 1 out of 5 stars

Withdraw Denied 😠.. worst broker ever when it comes to deposit there's a thousand of methods but withdraw only 4 or 5 methods, which they still deny withdraw. don't put your money in this broker beca... See more

Company replied

Rated 5 out of 5 stars

Have been using them for over a decade when their office was situated at China Square Central.Choosing the right broker is like buying an insurance,you will never know a similar event like the Swiss... See more

Company replied

Rated 5 out of 5 stars

I have been trading with Oanda for more than 1 year now. My overall experience has been excellent so far. I get timely updates from my account manager (Catherine Chan) every week; responses to my ques... See more

Company replied

Rated 5 out of 5 stars

I started using oanda since 2018. I really enjoyed using this platform to trade as it has very low spread and commission fees I don't have to worry about swap fee that much as they charge very minima... See more

Company replied


Company details

  1. Finance Broker
  2. Currency Exchange Service
  3. Gold and Silver Trading Company
  4. Investment Service
  5. Non-Bank Financial Service

Written by the company

OANDA Asia Pacific Pte Ltd (Co. Reg. No 200704926K) holds a Capital Markets Services Licence issued by the Monetary Authority of Singapore. A trusted, regulated broker, OANDA offers competitive spreads on a wide range of CFD markets, including indices, forex, commodities, metals, and bonds to residents of Singapore.


Contact info

  • Raffles Place 1, One Raffles Place Tower 1, 048616, Singapore, Singapore

  • +65 6579 8289

4.0

Great

TrustScore 4 out of 5

111 reviews

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1-star

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Replied to 94% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(111)

137 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been spoilt!

My account manager has always been very helpful and prompt in her replies. I can always count on Gwen even when she is on vacation!

June 18, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Brandon,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Good account manager

My account manager is responsive and helpful. He tries his best to assist me as much as he could. I truly appreciate it.

June 13, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Jebsen,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Fantastic service from Oanda

Oanda's Premium account service is excellent! They even teach you how to trade from Basic to Advanced. And they have attentive account managers who will help you in any way they can. Please continue the good work!

June 12, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Des,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Great Data and Customer Service

I had used many brokers in the past years, but now with OANDA solely as i appreciate the chart data they have and it is reliable. The customer service is top notch and they take extra care of their customers with trading volumes by providing rebates on purchasing trading tools such as tradingview's paid packages.

The experience with them over the last few months had been incredible with opportunities to keep updated with the company through the various in-person classes and networking sessions.

If you havent give them a try, i recommend you to do so!

June 11, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Ben,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Very informative and patient

Very informative and patient, explained the processes in detail.

June 11, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Aaron,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Trusted broker and excellent customer services

I need a trusted broker to ensure that my hard earned money is protected. I am very satisfied with OANDA for the following reasons: regulated by MAS, competitive low spread, immediate crediting of capital injection to trading account and immediate crediting of withdrawal to my bank accounts, excellent customer services (prompt and friendly via email and follow by personal phone call by my Relationship Manager, Gwen Chen), user friendly trading platform (anytime / anywhere), and many networking and engagement sessions.

Thank you OANDA and Gwen for helping me grow my capital consistently.

June 7, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Ashley,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Trusted Broker and offer good rewards and incentives

Have been using them for over a decade when their office was situated at China Square Central.Choosing the right broker is like buying an insurance,you will never know a similar event like the Swiss Franc Flash Crash might happen again and your money get wipe out with negative balance EVEN if you had set your stop lost correctly.You don’t have this problem and don’t have to worry if you are using Oanda.

July 3, 2023
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Mike,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Trading with them for 10 years or more

Trading with them for 10 years or more.
Good mobile app, fxtrade, to trade on the go.
Fast deposit and withdrawal.

Customer centric broker!
-They been constantly improving functions, UI and etc based on customer feedback, which I really appreciate.

-Held multiple events throughout the year. Great session for networking.

June 6, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Thor,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

I have been with OANDA for more than 15…

I have been with OANDA for more than 15 years, and I would like to take this opportunity to thank Ms. Gwen Chen, Relationship Manager, for her product knowledge and assistance. She is very responsive.

OANDA, by and large, is quite customer-oriented. I was invited to a few events.

June 5, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi YAN,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

I started using oanda since 2018

I started using oanda since 2018. I really enjoyed using this platform to trade as it has very low spread and commission fees I don't have to worry about swap fee that much as they charge very minimal compared to other brokers. Furthermore they are regulated by MAS and our funds are very safe with them. Thumbs up👍
I dun experience much technical glitch even if there are they are very responsive to rectify the issue. 5/5 trusted broker

June 3, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Glenn,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Competitive spreads and reliable…

Competitive spreads and reliable execution:)

June 4, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Temujin,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

great platform thus far !

May 30, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Darius,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Good team for account opening and…

Good team for account opening and support.
Transparent and helpful team. One of the best platform in Singapore.

February 22, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Johnny,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 1 out of 5 stars

I used the oanda lab platform

I used the oanda lab platform. But when it came time to sign up, I didn't receive a live account. It's a big company but plays tricks on customers.

May 1, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi,

We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.

Since you are an OPT client our client experience team will be in touch with you shortly
and in the future you can contact support-labstrader@oanda.com.

Regards,
Team Oanda

Rated 1 out of 5 stars

Using since last year

Using since last year. Platform simple to use. Great until i requested a partial withdrawal. Had been topping up my acct initial stages since experience was not good and did not do so well. No issues when i was depositing money and no query on my bank account. Once i requested partial withdrawal I needed to verify my acct and a sudden request to submit THREE months of my bank statement! Heck anyone tryjng to see my financial transactions would have to go through quite abit of issues. I understand now that the company intends to delay withdrawals and is snooping on custoner financial history. No statement no withdrawal. Its a scam and invasion of privacy. I will dump my acct. Learnt a lesson.

April 18, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi,

I'm sorry to hear your experience with OANDA so far did not meet your expectations.

Please help us improve by providing us with more information. I've sent you a share request, so hopefully we can get this sorted out. Or, if you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com (and cxsupport@oanda.com if you’re a EU resident).

Thanks,

Team OANDA

Rated 1 out of 5 stars

have alot of problems withdrawing

have alot of problems withdrawing. couldnt get my bank account verified even after waiting at least 3 business days. tried using skrill to withdraw and withdraw got denied, and was asked to withdraw via bank transfer. very slow customer support. overall very disappointed

March 22, 2024
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi,

I'm sorry to hear your experience with OANDA so far did not meet your expectations.

Please help us improve by providing us with more information. I've sent you a share request, so hopefully we can get this sorted out. Or, if you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com (and cxsupport@oanda.com if you’re a EU resident).

Thanks,

Team OANDA

Rated 3 out of 5 stars

OANDA WITHDRAWAL CONCERN UPDATE

Since transparency is important here i would like to inform OANDA that I received my TWO withdrawals already it took 1 month for the first,,, 1.5 months for the second AND I AM STILL THANKFUL FOR THESE THINGS,,, THEY HAVE BEEN REPLYING AND ACCOMODATING MY CLARIFICATION ALSO ,
(MY PREVIOUS POST) I am not here to rant I am just here to give my honest feedback to you dear Oanda

December 14, 2023
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Mark,

I'm sorry to hear your experience with OANDA so far did not meet your expectations.

Please help us improve by providing us with more information. I've sent you a share request, so hopefully we can get this sorted out. Or, if you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com (and cxsupport@oanda.com if you’re a EU resident).

Thanks,

Team OANDA

Rated 1 out of 5 stars

their broken as a broker

their trash, don’t use them

December 7, 2023
Unprompted review
OANDA - Asia Pacific logo

Reply from OANDA - Asia Pacific

Hi Ruatapu,

I'm sorry to hear your experience with OANDA so far did not meet your expectations.
Please help us improve by providing us with more information. I've sent you a share request, so hopefully we can get this sorted out. Or, if you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com (and cxsupport@oanda.com if you’re a EU resident).

Thanks,

Team OANDA

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