OANDA - AustraliaReviews 

64
TrustScore 4.5 out of 5

4.6

Bligh Street 1, Level 26, 2000 Sydney, New South Wales, AU


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See what reviewers are saying

Rated 2 out of 5 stars

They used to be great, then they were good now they are useless. The overall interface is dated and the functionality is like a 2010 website/app. But the worst area they seemed to have shifted 180 deg... See more

Company replied

Rated 5 out of 5 stars

Fast support and reliable platform. My Relationship Manager, Frank Zhang, did an amazing job supporting me. 5 stars for the service!

Company replied

Rated 1 out of 5 stars

Oanda is awful. It's about 9 days since I've opened an account, and it's still being processed!!! They don't have any answers and just asked me to be patient. I don't recommend OANDA at all.

Company replied

Rated 5 out of 5 stars

It's all about professionalism. 5 stars is not enough. Thanik is really helpful, patient, professional and friendly. He helped me set up my account and every time I have issues, he's available. I love... See more

Company replied


Company details

  1. Finance Broker
  2. Currency Exchange Service
  3. Gold and Silver Trading Company
  4. Investment Service
  5. Non-Bank Financial Service

Written by the company

OANDA Australia Pty Ltd is regulated by the Australian Securities and Investments Commission ASIC (ABN 26 152 088 349, AFSL No. 412981). A trusted, regulated broker, OANDA offers competitive spreads on a wide range of CFD markets, including indices, forex, commodities, metals and bonds.


Contact info

  • Bligh Street 1, Level 26, 2000, Sydney, New South Wales, Australia

4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(64)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Great broker to deal with

Great broker to deal with, easy to setup an account, monitor portfolio and great communication from the business team.

November 12, 2024
Unprompted review
OANDA - Australia logo

Reply from OANDA - Australia

Hi Braden,

Thank you for your positive feedback! We're pleased to hear that you are happy with your trading experience.

Team OANDA

Rated 5 out of 5 stars

Great experience

I enjoyed and learned a lot in today’s learning opportunity. David is very good in explaining things and making trading less complicated. I just hope that next time it will be held earlier like after lunch so the session will be longer, which will mean more things to learn with break in between. The venue is great as well and all the staff present that day were very welcoming.

October 30, 2024
Unprompted review
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Reply from OANDA - Australia

Hi,

We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. Just reach out on frontdesk@oanda.com.

Thanks,
Team OANDA

Rated 5 out of 5 stars

The presentation that was presented was…

The presentation that was presented was informative. David Villagra definitely explained the topic very well.

Hopefully next time it will be earlier and longer so that we have more time to asked questions as well as more on showing the charts so that we can learn a lot from it especially for a beginner trader.

Looking for the next trading hub session and hopefully we can have a small trading group that is based here in Brisbane.

October 30, 2024
Unprompted review
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Reply from OANDA - Australia

Hi,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Very diligent staff

Very diligent staff, they contacted me to upgrade my plan to get lower commissions and free tradingview. Off course I said "YES!"

October 8, 2024
Unprompted review
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Reply from OANDA - Australia

That's great to hear, we're glad you're happy with your upgraded plan!
Team OANDA

Rated 5 out of 5 stars

OANDA has shined for me

OANDA has shined for me. David Villagra has been more than extremely helpful in guiding me through all the various options that OANDA offers. My account is now significantly in a better place. Having the confidence of being backed by experienced people. I would now highly recommend OANDA to anyone from my personal experience. With the exceptional client relationship manager you can't go wrong.

September 27, 2024
Unprompted review
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Reply from OANDA - Australia

Hi Did you Know,

We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. Just reach out on frontdesk@oanda.com.

Thanks,
Team OANDA

Rated 5 out of 5 stars

Chris is my hero 🤩

I had heard good things about Oanda and it got recommended by someone who already used them. Opening an account was super easy and their customer support is outstanding.
Especially Christopher is absolutely amazing in providing help and answers. He talked me through everything at the beginning to help get me started, find the right account for me and when there were issues, he was straight onto them chasing answers and getting back to me super fast every single time. He is always reachable and talked me through %risk/%balance that I just didn't get on the phone patiently for like half an hour (I am still sorry about that, Chris, I had a really blank moment there that day lol).
Customer service like this is unfortunately very rare these days and it was one of the main reasons I decided to go with Oanda.

September 12, 2024
Unprompted review
OANDA - Australia logo

Reply from OANDA - Australia

Hi Bex

We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. Just reach out on frontdesk@oanda.com.

Thanks,
Team OANDA

Rated 5 out of 5 stars

I had a great experience with OANDA…

I had a great experience with OANDA especially when Frank Zhang handled my account. He’s so helpful when you need it and he also calls you to check how you doing. If you have a question, he will make sure that it will be answered before the end of the day.

If someone has an account on OANDA or wanted to open an account with OANDA, request for Frank to handle your account and you’ll see for yourself what I am talking about.

August 18, 2024
Unprompted review
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Reply from OANDA - Australia

Hi Marlon

Thank you for your positive feedback! We're pleased to hear that you are happy with your trading experience.

Team OANDA

Rated 5 out of 5 stars

Great customer care

Frank Zhang has great customer care and genuinely act to support customers on getting setup for oanda. Keeping customers informed and updated to their success in their career with oanda.

July 29, 2024
Unprompted review
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Reply from OANDA - Australia

Hi David

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Outstanding support

I am new to trading Forex and Frank has helped me set up and navigate so I can trade. Without his help I would have struggled. He is always available whenever I call and is very patient and understanding. I could not recommend him highly enough.

July 19, 2024
Unprompted review
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Reply from OANDA - Australia

Hi Paul

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Highly recommended, Fantastic Customer Service

I have been trading with Oanda from the start of my trading journey and they have been amazing. Customer service is extremely important and they have met ALL my expectations. The platform and system is easy to use especially when you start out.
If you are looking for a broker here in AUS i highly recommend Oanda

July 24, 2024
Unprompted review
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Reply from OANDA - Australia

Hi Deanna,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Great communication and follow up to…

Great communication and follow up to queries. Simple setup.
Love the API

July 22, 2024
Unprompted review
OANDA - Australia logo

Reply from OANDA - Australia

Hi Tim,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Highly recommend

Within 24 hours of creating an account I was contacted and walked through the whole process. Every question I had was answered that day either by email or phone and my experience with OANDA has been nothing but positive thanks to my OANDA contact Christopher, he’s been nothing but help to me. Highly recommend

June 2, 2024
Unprompted review
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Reply from OANDA - Australia

Hi Cael.

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

The best broker I have ever traded with

I have been trading with several big brokers in Australia for the last 6 years, including IG, CMC, Forex.com, and it is fair to say OANDA is the best broker I have ever traded with for the following reasons :
1. Very reasonable trading cost, ultra-low spread, reasonable commission, low and transparent swap fee.
2. Fantastic customer services, great communication and timely responses.
3. Stable and reliable trading platforms, I run EAs on MT4 to execute and manage my trades, and I never experienced any issues with OANDA.
4. Very attractive pro welcome bonus program helping traders to boost their accounts, maximum $10,000 cash bonus available to new pro clients.

July 11, 2024
Unprompted review
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Reply from OANDA - Australia

Hi Marc,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Easy to use

It's been very easy to use in combination with TradingView, both on my laptop and my phone.

Great customer service as well!

July 1, 2024
Unprompted review
OANDA - Australia logo

Reply from OANDA - Australia

Hi Jen,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Awesome CFD Broker Platform

Great customer service by Christopher, an easy to use platform and very reasonable fees.

July 4, 2024
Unprompted review
OANDA - Australia logo

Reply from OANDA - Australia

Hi Joe,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Excellent service from David V at oanda

I have worked with David from oanda for the past 5 years and what an absolute pleasure that has been. He goes above and beyond to service my requirements, and as trader himself he understands the needs and wants of his clients. Every phone conversation has a wonderful level of banter and a wealth of knowledge when it comes down to business. Couldn't recommend David V any higher. Thankyou David

July 2, 2024
Unprompted review
OANDA - Australia logo

Reply from OANDA - Australia

Hi Clayton,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Special thanks to Frank

Special thanks to Frank. Frank in Oanda helped me to set up my account and answered all my inquiries with patience. Overall, the experience is pretty smooth and easy, including when I am doing trading.

July 4, 2024
Unprompted review
OANDA - Australia logo

Reply from OANDA - Australia

Hi Don,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

(Australian)

(Australian) I found it easy to apply and the account was open within a few hours. At the same time it was being approved I also received an introductory call from the Australian branch.
He provided his contact details if I needed help or had questions, he also let me know the latest offers (Oanda × TV) overall a good experience so far

July 4, 2024
Unprompted review
OANDA - Australia logo

Reply from OANDA - Australia

Hi Niki,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

Rated 5 out of 5 stars

Excellent broker with using trading view

Chris has been very helpful in setting up my Oanda account with Trading View excellent service cheers

July 4, 2024
Unprompted review
OANDA - Australia logo

Reply from OANDA - Australia

Hi Nick,

We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)

Thanks again,
Team OANDA

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