Ocean Florida Reviews 

I made an initial enquiry on Saturday, i was called on Sunday morning by Ricky, he was so lovely and supportive and then sent me a personalised email of the discussion we had. I felt like we had brilliant customer service and that we were a valued customer. I was able to call him directly today to complete our booking and again he was very supportive especially with having additional needs including anxiety. I would certainly advise others to use this service and hopefully speak with him!

These people are lovely and understanding l . I did a quote online just to have a look and got a phonecall and emails after so they could get an idea on specifics to get a good quote xx unfortunately I only went on to have a quote for after mat leave but when it becomes more realistic I’m sure I will be back

Neil helped us book our holiday to USA and Canada with ease. He made sure our requirements were met and was very reassuring. This is our first time using Ocean Florida and will 100% use them again. Thanks Neil for being so friendly and overall fantastic service. Looking forward to our holiday!

From start to finish ocean florida was amazing only problem i had was no assistance when we landed in Manchester, on 16/5/26
The booking experience was amazing, and the help i got was fantastic, even when on holiday I had a problem but was communicated through the holiday

We travelled with Ocean holidays to the West Coast USA. Booking was really easy.
They picked the route and the hotels but we could change that if needed. Great choices and only one hiccup on the car booking that they sorted straight away. Great customer service.
Really good information prior to going and would highly recommend travelling with them.

Really disappointed with this company. Booked with them for a second occasion after a successful first experience two years ago. We are travelling to Florida with them in October and recently called to book additional tickets to a Mickey Halloween event.

To put it simply they overcharged us for the tickets.

Queried this and the customer service response from Sam was pompous and so very unhelpful. Basically they hid behind language that was so open to interpretation to rip me off. They sold the tickets at an inflated rate, made the T&Cs so unclear and when you call this out, you receive a patronising attitude. As an example Sam said she investigated my complaint and that “she was neutral” in deciding that the company had done no wrong. Really? You work for Ocean Florida and have decided that Ocean Florida had done no wrong. How very neutral of you!

My lessons gained is never to book with them again.

Good until there is a problem and then the customer service is so difficult.

UPDATED 21st MAY
As always it’s about the definition of ‘correct information’ When you make the information supplied so open to any interpretation, it’s not helpful at all.

For a company to trumpet one of your values as ‘do the right thing’ is outrageously hypocritical. You have repeatedly failed to do the right thing here. Hiding behind nonsense and then offering insulting, patronising responses….’oh we are neutral” is beyond astonishing.

Ocean Florida have no values and are wholly untrustworthy. Can I just suggest the following re-working of your mission….
1. Strive to be the slippiest and most deceitful
2. Ignore what’s fair if it hurts profits
3. Do whatever benefits us most

We booked a holiday this week for Florida in August 2027 with Ricky Cooper at Ocean Florida. Ricky was brilliant and everything we asked for he has met. We will look to add on as well later in the year to our booking and will do so with Ricky as his service has been top quality.

Well what can I say apart from what a absolute brilliant company Ocean Florida has been in booking our family holiday, from the first point of contact from a guy called Neil who listened to our needs and put together some packages for me to view, the level of service was top notch with prompt callbacks and had all the answers to all my questions, once the holiday was booked I had the a lady called Charlotte Kavanagh take over from Neil to deal with all the aftersale arrangements and the level of service was spot on, everything I wanted to do, this lady made it happen with excellent communication via phone and emails, if anyone is looking to go to Florida I recommend this Company, the whole family is buzzing about the trip and I must admit it's down to Ocean Florida that made this life time trip possible.

Ocean Florida it has been a pleasure dealing with you all....

Ricky Cooper the booking agent was excellent went out of his way too arrange our Florida trip for 2027
Let’s hope everything goes smoothly

Tom West was really helpful. It contact both members on the family to make our bookings, we explained everything to each and was happy to answer all questions. Thank you again Tom, and all on a Sunday afternoon/evening!

From the first enquiry to booking everything was perfect!
My family had the most wonderful magical holiday!

Tom west was great at explaining everything

Used several times, always get great service, and prices are so good.once booked, great after service too

Based upon our experience we highly recommend Ocean Florida for a villa holiday in Orlando. After taking details of our requirements (people travelling, dates, possible areas to stay, etc.) their representative, Darren, called us back later in the day and provided us with details on multiple villas and different flight options which could save us money.
The real difference with Ocean Florida is that you choose the EXACT VILLA where you would like to spend your holiday.
When we called back the next day with queries Darren was especially helpful and nothing was too much trouble to get sorted. The whole package (specific villa, flights, car hire and Theme Park tickets along with some free options) was discussed in detail as we proceeded with the booking. Before we finished the call we had emails confirming our whole itinerary.
I cannot praise the service we received from Darren enough, and recommend you give Ocean Florida a ring for your villa holiday in Orlando.

Sinem was absolutely spectacular kind patient and very professional as I had to change dates for my holiday and Sinem was Amazing! On all counts very calm and understanding on all the aspects of my change of holiday dates put me at my ease thank you

Ocean Florida, we’re very easy to deal with. Quick, professional and gave lots of options to choose from. Will definitely use again.

Ocean Florida were a great help when booking my holiday i would recommend them and i will definitely be booking with them again

Wanted to add another person to a group booking. Karen and Kate provided numerous quotes and breakdowns to assist in deciding exactly how to proceed. All done promptly and professionally. Thank you

I had a positive experience exploring Ocean Florida while researching holiday options. Their website was easy to navigate, with plenty of package options and useful information that made comparing trips simple.

What stood out most was the professional and responsive customer service. My questions were answered clearly, and the team came across as knowledgeable and helpful without being pushy.

I also appreciated seeing that they are ABTA and ATOL protected, which adds confidence when booking a major holiday.

Overall, a smooth experience and a company I would consider when planning a Florida trip.

Can throughly recommend Ocean Florida Holidays 100%
From first enquiring then booking nothing was an issue Jane was amazing . Advice on hotels, entry paperwork , tickets for parks etc was great, we were updated on everything , the booking portal is straight forward . Due to a knee injury ,this week Lindsey has been brilliant arranging airport assistance, and scooter to be delivered to our hotel with such efficiency 🤩