Ocl Solicitors Reviews 

1,573
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 632 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, ensuring pleasant and reassuring interactions. Many highlight exceptional customer service, noting informative, patient team members who clearly explain complex matters. Prompt responses and efficient claim handling are appreciated, often leading to positive outcomes and reduced stress. However, some customers experienced lengthy claim processes, occasionally taking over a year to resolve, and reported communication issues, often needing to chase for updates. A few also felt pressured or that the process was not always in their best interest, leading to dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are helpful,... See more

Claim

Customers consistently note positive experiences with claim, praising the professional and efficient handling... See more

Service

Customers had positive experiences with service, often describing it as efficient, thorough, and... See more

Response time

Clients share positive opinions on response time, with many reviewers appreciating being kept updated every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more

Rated 5 out of 5 stars

I found the company dealt with my claim in a very professional manner. They kept me up to date every step of the way and answered my layperson questions in a very quick easy to understand format. T... See more

Rated 5 out of 5 stars

The whole process was carefully explained from start to finish and any worries I had were quickly addressed, putting my mind at ease. A very friendly and efficient process.


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,573)

619 reviews in the last 12 months

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Rated 5 out of 5 stars

OCL solicitors

Will Clayton and his team handled my case professionally, keeping me updated regularly during the 3 1/2 years it was open.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations

I had low expectations of what service I could expect from this company. They were appointed as I had been hit by a driver who then drove off. The insurance company would not pursue the 3rd party as I did not have a registration number. Once I managed to track down the number, it was passed through to OCL solicitors. Within a couple of months the 3rd party had admitted liability and the monies paid across for my car which had been written off due to the damage incurred.
Although I never met or spoke to Emily Higgins, she was very communicative and helpful, kept me updated throughout the process. She e-mailed and/or phoned at least once a week and let me know immediately when things were resolved. The excess that I had paid was transferred across within a week.
All in all, Emily made what felt like an extremely stressful situation easier to cope with.
I did not choose this firm, they were appointed by the insurance company and I had very little dealings with the process, it was all conducted behind the scenes, but I feel I could recommend them.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Super Service

Lucia handled my claim and did a fantastic job. Always on hand to speak to if I had a question. Very prompt replies to all emails. I couldn’t recommend her more. Very polite, knowledgeable and did everything she could to help my claim.
Thank you!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Tia at OCL handled my claim…

Tia at OCL handled my claim efficiently, always kept me up to date with progress, answered my emails straight away. I would highly reccomend Tia to handle any claim case, A* service

May 14, 2026
Unprompted review
Rated 3 out of 5 stars

My solicitor was 1 1/2 hours late so I…

My solicitor was 1 1/2 hours late so I didn’t get to speak to him before the hearing and his laptop was dead so the judge had to wait for it to load up which made the judge impatient I think it all put him in a biased mood.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

OCL solicitors

Ocl solicitors were excellent in dealing with my claim. Took a while to sort everything out but I’m sure a lot was going on in the background and they kept me informed
They made a stressful situation a lot easier

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend ocl as…

I would definitely recommend ocl as they are dealing with our accident good communication, any questions answered , you can phone at any time you have no waiting about you are not hanging on for hours if the person you need to speak to they will phone you back or there is always someone to give you an answer to your question vey good service

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Currently using OCL solicitors for a RTA

Currently using OCL solicitors for a crashing into me on my motorbike. So far they have been incredible, especially Gillian W. She is highly professional, keeps me up to date with all aspects of the claim and genuinely cares about me and my recovery.
I would highly recommend them to any one else.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Injury claim

I cannot express how professional Charlotte Willis and her team have been throughout my personal injury claim thank you all so much

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

David Vaughan

David Vaughan. OCL Solicitors.

After being involved in two car accidents within 3 weeks latterly David Vaughan was assigned to my cases and has been fully committed to resolving my claims.
If I was ever involved in a future accident I would like to thing he was going to be my representative due to his professionalism.

Yours Sincerely.
David Graham.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Karen was very helpful and kept chasing matters as a claim can be a very long process.
Would definitely recommend.

April 30, 2026
Unprompted review

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