Ocl Solicitors Reviews 

Please be aware if using One Call Insurance or OCL Solicitors. I was badly advised from start to finish and will never use either company ever again.
I was in a non fault accident in September 2025 and was advised by One Call Insurance that I could avoid paying the policy excess as the accident wasn't my fault. They failed to tell me at any point that this would be through a 'no win, no fee' claims company also called One Call/OCL. I only found out when AGEAS contacted me (my underwriter) and OCL advised me to tell them that they were dealing with everything. I had no experience of claiming on insurance and took their advice - big mistake. An accident that in my view was repairable, wrote my car off and tried to persuade me to claim for a hire vehicle and injury (I refused doing this).
When this was passed to OCL Solicitors as the third party insurance didn't agree with the claim I was left constantly chasing, being passed to various people, told various dates that the third party had to reply by and when this passed I had to chase OCL again. Finally a court date was given to me and I was told that they would appoint a third party to represent me in court (wouldn't be anyone from OCL) who would meet me an hour before the court time to go through my claim with me.
The claim was settled 10 days before the court date and I received a considerable amount less than that agreed with One Call. OCL Solicitors advised me after I chased twice, that as my car was scrapped I would have received the amount separately. This was never explained to me at the time.

Sophie did a great job at keeping me in the loop every step of the way and was highly supportive throughout the whole process. I highly recommend OCL Solicitors. Thank you Sophie!

Most staff were polite and helpful. They seemed happy to answer any questions I had.

I cannot thank OCL Solicitors enough for their outstanding support and professionalism throughout my personal injury claim.

From start to finish, the team was helpful, knowledgeable, and always kept me informed of any developments. A special thank you goes to Lucia Raffo, who was absolutely fantastic throughout the process. Lucia took the time to explain everything clearly, answered all of my questions promptly, and provided honest, practical advice that gave me confidence every step of the way.

Her professionalism, patience, and dedication made what could have been a stressful experience much easier to manage. Thanks to Lucia's guidance, I achieved a successful outcome and felt fully supported throughout.

I would highly recommend OCL Solicitors to anyone looking for a professional, reliable, and caring legal team. Thank you again, Lucia, and everyone at OCL, for your excellent service.

I was kept informed in relation to the progress of the claim , friendly and helpful staff . I would use again and recommend their services

Everything was taken care for me in a timely manner. Teagan was always at the end of an email to answer any questions. All the information was straight forward.

Always kept up to date, if I did need to call very friendly and helpful staff.

After a very long process I have got the outcome that the staff have worked through with me. The staff have been couteous and professional at every stage. Many thanks.

Excellent service from Kelsey Brennand - she was reliable and kept me updated without fail to date and informed for two years..

Kelsey was very helpful

It seemed to take ages but fair play to everyone involved they stuck to their guns and got the job done. Thank you very much

Very understanding and polite personnel. Excellent customer service who regularly updated as the case progressed. Very comprehensive case collation and detailed presentation. Persistent communications with third party resulting in full resolution of claim. Highly recommended.

We had to chase for information.
Even though we told the solicitor that we were happy to go to court as the 3rd party was not admitting liability, we received a few emails that they were still in correspondence with the 3rd parties insurance.

Professional, knowledgeable and supportive service

Excellent service, am always kept updated . Would definitely recommend you to friends

Our solicitor Gabby Hill was great in achieving a successful outcome for us. We found Gabby to be extremely professional and very supportive in our case. It has been a very positive experience for us. Thank you Gabby

They have been such a brilliant help

I’ve dealt with OC solicitors for over 2 years over an insurance claim they have been very helpful and have always kept me updated

OC claims on the other hand have been a little more frustrating

They were very helpful I have never had to go down this road before talking to them made me feel better.

Will Clayton and his team handled my case professionally, keeping me updated regularly during the 3 1/2 years it was open.