Octa Broker Reviews 

Again the same thing is being repeated my deposit of Rs 7500/- done at 8:57 PM yesterday is missing and in spite of sending all the necessary details bank statement, payment proof and the UTR number these people are not replying. It's annoying to get the same AI replies again and again. I have sent multiple emails with the proofs and today I have sent the screenshot of the chat I had with Paytm AI agent where again it is mentioned that the payment was successful but this company has started mentally harassing the customers.... Their deposit options are pathetic, their payment providers are the worst.

I just need my money back.....

I have waited for 24 hours the money neither got credited in the trading account nor got refunded. I sent an email and the AI agent replied the same... I am tired of this email game.

You have all the required proofs for the payment. Look into it and give me my money. I will never trade with you after getting the money back

I have sent an email and no one is responding. Tried customer care and waited for a human agent for half an hour but I was told your request can not be completed so send an email.

I really don't know why Octa is harrassing us like this. I just want my money back...

It's been an hour that I am waiting to chat with a human agent but every time my turn comes the chat gets disconnected...

Just received a reply on email saying we have forwarded your case to financial department... I don't know why these people are not able to give me the resolution after 27 hours... They have the UTR number, screenshots of the chat on Paytm which says the amount has been received by the recipient... But still they are sitting with my money doing nothing....I don't know how many days it will take to get my money back..
I am really worried whether I will get my money or not...
I am requesting everyone reading my review to not trade with this company... They have gone worse to worst in the past....

I just want my money back soon..

No information from OctaFX about my deposit of Rs 7500/-
It has neither been credited to my trading account nor refunded to my bank account.

I don't know what is happening regarding my money because I am not getting any satisfactory reply from this company...
I am really losing patience now.

I diposit via upi 3000 inr didn't get credited in my account. I share my screenshot and transection history record. But didn't credit yet. Even costomer service. My utr is 210752854432

I sent a deposit of 417.88227 USDT (TRC20) to the deposit address provided by the platform on 2026-07-12 at 21:09:18. The transaction was confirmed successful on the blockchain, so the funds definitely left my wallet.
Despite this, my account hasn't been credited, and it's now been over 40 hours since I reached out for clarification. I've followed up multiple times but haven't received any concrete response — just silence.
I understand blockchain confirmations can occasionally need manual review, but this length of delay without even an acknowledgment is unacceptable, especially when real money is involved. I'll update this review if the issue gets resolved, but right now I can't recommend this platform based on my experience.

User of Octafx since more than 3 years but this time I'm afraid with their service. First told that my account is undergoing internal investingation and asked lot of deatils from me and I gave them all the deatils asked and after waiting for more than 13 days sent me a mail that my account is permanently blocked and to receive the remaining funds contact support team.
But even after sending multiple emails their team is not giving me my remaining funds.
I request to please send me my funds as soon as possible.

Dear Octa Support Team,

I have already explained my situation to you several times, but it seems my concern has still not been understood.

I am currently hospitalized and receiving medical treatment. Because of my condition, I am unable to visit my bank.

The bank account used for my deposit has been blocked. I contacted my bank’s customer support, and they clearly informed me that I must visit the branch in person to get the original bank statement and to unblock the account. Therefore, it is impossible for me to provide the requested bank statement while I am admitted to the hospital.

Please try to understand my situation. I am lying on a hospital bed. How can I visit the bank in this condition? I am not refusing to provide the bank statement. I simply cannot obtain it right now.

This is not my first deposit with Octa, and it is not my first withdrawal either. I have trusted your platform and have been your customer before. I don’t understand why you still don’t trust me and keep asking for the same document even after I have explained everything.

I urgently need my withdrawal because I have to pay my hospital expenses. Due to this delay, I am facing serious financial difficulties, and my treatment is being affected.

I sincerely promise that as soon as I recover and am discharged from the hospital, I will immediately visit the bank, unblock my account, obtain the original unlocked PDF bank statement, and send it to you without any delay.

Please, I request you to understand my situation and release my withdrawal now. I am not trying to avoid verification or run away. I only need a little understanding and support during this difficult time.

If I am unable to receive proper medical treatment because my withdrawal is being delayed, and my condition becomes worse, your company will have to take responsibility for the consequences. I sincerely hope it does not come to that, and I request you once again to please process my withdrawal as soon as possible.

I kindly ask you to review my case with compassion and help me.

Thank you for your understanding.

It's been more than 48 hour , Funds are stuck, mails are not replying and nobody human agent contacting 😭
My account no - 62258096

Sir mean kal deposit kiya tha 4000₹ Vo Abhi tak nhi aaya hai 24 hours bhi ho gye hai please help me

not solve my issue . I emailed you .they can't reply from 2 days

OCTA are now scam brokers and people should be wary of them. Octa cancelled my profit and blocked my account 60817273 for no reason, at first they requested for verification and after providing all necessary document, they now cited "3.10. The Company reserves the right, at its discretion, to refuse to provide the Services to the Client at any time, and the Client agrees that the Company shall have no obligation to inform the Client of the reasons". After pressing them further they changed it to "Clause 8.2 of their Customer Agreement and stating that my trading activity was an "unfair advantage."
Octa has not clearly explained what specific trading action violated their rules. I have requested details about the exact breach, the evidence relied upon and I have not received a clear explanation.
I am currently looking to sue them and report them to the regulatory bodies, if you experience the same issue. Pls reach out to me. We can take them down.

Clear my withdraw issues

My deposit gone after sucessfull upi payment they are not responding
utrno:022856379735
Account id 125665733
They are not ignoring by sending same emails human agent chat is not available for repetative trys

Deposit received today
Thanks for ur reply

this is a worst broker ever I find . I am fed up within its services and it takes a lot**Rating: ★☆☆☆☆ (1/5)**

I am posting this review in the hope that Octa's senior compliance team will review my case fairly.

I am **Vishal Kumar Meena**, and I traded manually on my MT4 account using the trading conditions, spreads, and leverage provided by Octa.

During a routine compliance review, Octa requested enhanced KYC verification, including a selfie with my ID and proof of the source of my deposits. I cooperated with the process, informed them that I was preparing the required documents, and submitted the requested verification within the timeframe they had provided.

After the review, my account was permanently blocked.

Initially, Octa relied on clause 3.10 of the Customer Agreement without giving any specific reason. Later, they informed me that my trading allegedly involved misuse of the Negative Balance Protection feature under clause 8.2.

However, **my trading account never went into a negative balance.** I traded manually and simply used the leverage that Octa itself made available on its platform. 

I repeatedly requested:

* The specific trade tickets allegedly considered abusive.
* The factual basis for concluding that I misused Negative Balance Protection.
* The calculation used to cancel my trading results.
* A complete reconciliation of my account.
* The return of my remaining deposited funds and any balance not connected with the alleged abusive activity.

Unfortunately, I received only general responses, and Octa ultimately stated that they would not entertain any further refund requests.

Another point that concerns me is that my deposited funds have not been returned. I also note that Octa referred to clause 8.2, which states that "**the profit and/or loss gained with this advantage may be cancelled**." My overall trading history reflected approximately **USD 50,000 in trading losses**, yet I have not received any explanation of how this clause was applied to my account or how my final balance was calculated.

I am **not asking for special treatment**. I am asking for transparency, a trade-by-trade explanation, a complete account reconciliation, and a fair resolution supported by evidence.

If a member of Octa's senior Compliance or Legal team is willing to review my case, I am ready to provide all correspondence, trading history, deposit records, and KYC documents.

I sincerely hope Octa will reconsider my case and resolve it fairly.my mail id I am waiting for hear from octa side and .thanks 

Dear Customer Support,

I am writing to follow up on my refund request.

I mistakenly deposited **₦176,000 instead of ₦276,000** and promptly sent the evidence of payment as requested. I was then asked to provide my account details for the refund, which I did immediately.

However, it has now been several days, and I have neither received the refund nor any communication regarding the status of my request. I am genuinely disappointed by the lack of updates, especially as I urgently need this money for an important commitment.

I kindly request that you provide an immediate update on the status of my refund and let me know when I can expect the funds to be credited to my account. I would appreciate a prompt resolution to this matter.

Thank you, and I look forward to your urgent response.

Kind regards,

Account number: 63434695

Dear Customer Support,

I am writing to follow up on my refund request regarding the incorrect payment I made. I mistakenly transferred **₦176,000** instead of the intended amount and promptly provided the required evidence of payment along with my account details, as requested by your team.

It has now been several days since I submitted all the requested information, yet I have neither received the refund nor any update on the status of my request.

For ease of reference, my account details are as follows:

**Account Number:** 63434695

This delay is causing me significant inconvenience, as I urgently need the funds for an important commitment. I would appreciate it if you could provide an update on my refund and advise when I can expect the **₦176,000** to be credited to my account.

I kindly request that this matter be treated as a priority and resolved as soon as possible.

Thank you for your prompt attention. I look forward to your response.

Yours faithfully,

Michael Diokpa

Octa paid me USD 12,888.07 compensation for a stop-out in December 2023, then denied all compensation for a structurally identical stop-out in July 2024 on the same account — losing USD 13,782.27 — without ever explaining the specific difference between the two cases. Their own agent confirmed in writing that no margin call notification records exist. When I formally requested server log disclosure under Clause 17.1 of their own Customer Agreement — the clause they designate as the authoritative dispute record — they refused to answer and sent identical copy-pasted responses across four different agents (Daphne, Erwin, Aztek, Jeremy). Two stated 'senior dedicated team reviews' produced the same copy-paste response with no specific explanation. Account: 47950307.

I deposited some money and it was perfectly processed
But it’s still not credited to my trading account. Its been 7 days for now.
No proper response from Octa team, they are just asking me to wait and they even don’t know how long i have to wait.
Poor customer service

After a long delay with my withdrawal saying my account was under review, I finally was paid out.
I got worried, but none the less, they are a great broker.

I have made a deposit on 2nd July. 5 days passed and it is not credited to my trading account. I have sent several emails to customer care,
Tried to connect with customer care via chat several times. But the bot is answering and keeping me waiting for some time and closing the chat without connecting to customer care executive.
Fed up with octabroker. On sending email to them, standard automated email is received.
Very bad customer care and poor service to the customers.

I deposited 40000 but it's could reflect in my account , but the team do superb job to help me

very bad experience I was deposited 30 June still not credit. I has chat talk to agent 100 times didn't connect I send mail more than 50 times no response I share all data proof but they didn't credit my money still send AI assistance msg how can I help you I was so angry that AI answer worst customer support octa I was deposited correctly but you hold my money around 1 week

i deposited 20000 indian rupees via UPI PAYMENT APP on 1 july 2026 its been more than 5 days my deposit not credited yet into my trading acount. and when i try to connect human agent its everyday unavailble. i sent many email to support of octa no response. i will not recommend octa broker to any trader worse broker and scammer please stay away