Raden good agent help me with my case ,explain everything i was need to know i hope resolve it thank you octafx good broker i suggest to all i have many years with this broker
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Review summary
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You did very well for the following and update requested from my end, as i am preparing to get the missing information you requested
Company replied
Very nice experience to trade, and the agent was nice person
Company replied
Company details
- Finance Broker
- Alternative Financial Service
- Financial Consultant
- Investment Company
- Investment Service
- Stock Broker
About Octa Broker
Written by the company
Octa is a global brokerage brand that prioritises transparent trading, fast withdrawals, and reliable access to services.
Key facts about Octa:
Offering easy-to-use analytical tools and guidance for traders of all experience levels, Octa provides high-quality trading services and transparent, advantageous trading conditions:
Key facts about Octa:
- 15 years on the market
- 28 mln+ traders' accounts
- 3 trading platforms: OctaTrader, MT4, and MT5
- 280+ trading instruments
- 90+ industry awards.
Offering easy-to-use analytical tools and guidance for traders of all experience levels, Octa provides high-quality trading services and transparent, advantageous trading conditions:
- low spreads
- quick deposits and withdrawals
- 0% commission
- no swaps
- 50% deposit bonus.
Contact info
United Kingdom
- www.octabroker.com
3.7
Average
10K reviews
Asks customers to review
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Hlo my payment not coming i pay iam…
Hlo my payment not coming i pay iam forget my utr
June 25, 2026
Unprompted review
Reply from Octa Broker
Hello!
We're sorry that the process is taking longer than expected. In some cases, if a payment is not processed shortly after submission, the review may take up to 24 hours.
We can confirm that our Support Team has received your request and is currently reviewing it. We appreciate your patience and understanding while the process is being completed.
Kind regards,
Octa Rep.
I have been using OctaFX for a while…
I have been using OctaFX for a while now, and I must say their customer support team truly stands out. I recently reached out regarding a withdrawal transaction from 2023 — something I honestly wasn't sure they'd even have records of — and I was genuinely impressed by how promptly they responded.
Not only did they reply in a timely manner, but the answer I received was specific, clear, and exactly what I was looking for. No vague responses, no back-and-forth — just a precise resolution to my query. It's evident that OctaFX maintains thorough and well-organized records, which speaks volumes about their professionalism and commitment to their users.
Hats off to the team for the effort they put into maintaining such detailed transaction history and for treating each customer concern with the seriousness it deserves. This kind of support builds long-term trust, and I truly appreciate it. Looking forward to continuing my journey with OctaFX.
June 25, 2026
Unprompted review
Reply from Octa Broker
Hello!
Thank you so much for your kind words.
We truly appreciate your support and will continue working hard to maintain and improve this level of service for you in the future.
very good service
September 1, 2025
Unprompted review
Reply from Octa Broker
Hello!
Thank you for choosing Octa. We’re glad to hear you’re enjoying your experience with us. Always happy to help if needed!
Kind regards,
Octa Rep.
Compared to other Forex Platform.
Compared to other Forex Platform.. You are incredible in every department.. Whether it's App Or Payment issues or Customer support, I would love to remain with you as an Active trader and recommend others to Join your's Amazing Platform... 5stars
June 22, 2026
Unprompted review
Reply from Octa Broker
Hello!
We appreciate you choosing Octa and sharing your experience. If you ever need support, our team is here for you.
Kind regards,
Octa Rep.
Scam Alert: Octa Stopped Services in Bangladesh Without Notice, Holding Funds, and Denying Account Existence!
I am deeply frustrated with Octa's service. My Personal Area has been completely restricted, and I am unable to log in to access the Live Chat support. I have an urgent USDT withdrawal pending, but my funds are being held without any valid reason.
I have been trying to complete my KYC verification for the past 14 days. Shockingly, the support and KYC compliance teams keep replying that my email is not linked to any Octa account. This is absolutely ridiculous and false because I have been using this exact same email address for the past 1.5 years for all my deposits and withdrawals without any issues!
They are completely ignoring my case and refusing to lookup my profile using my actual Trading Account ID. It seems like a deliberate deadlock to delay my withdrawal.
My MT5 Real Account ID is: 48542143
Current Account Balance: $149.00
Registered Name: Md. Mahfuzur Rahman
I have already prepared a brand-new, high-resolution, un-mirrored verification selfie holding my National ID card and the handwritten note exactly as requested.
Octa Management, please look into my Trading Account ID 48542143 immediately, contact me via my correct email, and escalate this to a senior compliance officer to approve my KYC and lift this restriction. I need my funds processed now.
June 22, 2026
Unprompted review
Reply from Octa Broker
Hello!
We completely understand your frustration. Please rest assured that Octa is a trusted broker with over 14 years of experience and is committed to providing secure, reliable, and transparent trading services.
Kindly note that, in the past, several companies operated under the Octa brand through a sharing agreement, and one of these companies has since launched a new brand. These are separate brokers operating in different jurisdictions. Communication regarding this was sent beforehand.
Indeed, we can't identify your trading account in our database. We recommend contacting your broker using the information provided on their platform, as we do not have access to trading activity outside of Octa.
Thank you for your understanding.
Kind regards,
Octa Rep.
Reply from Octa Broker
Hello!
We appreciate you choosing Octa and sharing your experience. If you ever need support, our team is here for you.
Kind regards,
Octa Rep.
Good experience with octa and customer…
Good experience with octa and customer service is very good very helpful
June 22, 2025
Unprompted review
Reply from Octa Broker
Hello!
Thank you for choosing Octa and for taking the time to share your experience with us. Should you ever need any assistance, our team will be happy to help.
Kind regards,
Octa Rep.
Deposit problem
Hi, I deposited funds from my Binance account to my Octa account, but the amount has not been credited to my balance yet. Could you please check the status of my transaction and assist me with this?
June 19, 2026
Unprompted review
Reply from Octa Broker
Hello!
We sincerely apologize for the delay in our response and any inconvenience this may have caused.
Kindly note that our Customer Support team has sent you an email and requested additional information regarding your deposit issue.
We look forward to hearing from you and assisting further.
Kind regards,
Octa Rep.
I have made deposit on 18th June and…
I have made deposit on 18th June and till now my money not credit to my trading account, support team saying manual verification under going but don't have any idea about timing,i am facing big issues,i don't know where's my money
June 18, 2026
Unprompted review
Reply from Octa Broker
Hello!
We sincerely apologize for any inconvenience you may have experienced. Unfortunately, we can't identify you in our system until you give us your trading account number or registered email address. We would like to check on your case and provide further assistance. Please share the requested details with us. Thank you for your cooperation.
Kind Regards,
Octa Rep.
SCAM - STAY AWAY
SCAM, stay alert.
As you can already read all the reviews, They are not processing the deposit even after days, just stalling by asking illogical proofs.
In my case, It's been 10 days, I have already provided bank statement, UPI proof everything and still the deposit is not processed.
I can see so many people complaining the same.
After research I found out that octafx is banned by RBI
I urge everyone reading this to initiate complaint with RBI, and ministry of telecom and internal affairs to ban their new website octabroker.com so that no one else is scammed.
June 20, 2026
Unprompted review
Reply from Octa Broker
Hello!
We're saddened to hear that you have such an opinion of us. However, we want to assure you that our company is dedicated to reliability and transparency, so we're certainly not what you say about us.
Octa is an international business company and our documents of incorporation allow us to offer financial services globally to clients around the world. Per international regulations, we use segregated accounts to separate clients' funds from the company's balance sheets. This keeps your funds secure and untouched.
As we're unable to identify you here, please provide your trading account number or registered email address. We would like to check on your case and provide further assistance. Thank you for your cooperation.
Kind Regards,
Octa Rep.
Don't use Octafx account block and refuse profit
I had multiple losses while trading on OctaFX and never faced any issues. However, when I started making profits, my account (MT5 ID: 62235139) was blocked under Clause 3.10 of the Customer Agreement. OctaFX refunded only my deposit and withheld approximately $2,500 in profits.
I provided the required information, but I am still waiting for a fair resolution. This experience has been very disappointing, and customer support has not been helpful. Based on my experience, I cannot recommend this platform.
May 14, 2026
Unprompted review
Reply from Octa Broker
Hello!
We’re truly sorry to hear about your concerns and understand how frustrating this situation must be for you.
Upon review, our relevant team has already sent you an email with detailed information regarding your case. Please note that access to your account has been restricted in accordance with section 3.10 of the Customer Agreement. Your initial deposit was refunded.
For any further clarification, we kindly recommend contacting our KYC department, as they have the necessary expertise and full access to assist you with this matter in detail.
Thank you for your understanding.
Kind regards,
Octa Rep.
Very bad experience with OctaFX
Very bad experience with OctaFX. My profit amount is still on hold. I shared my deposit history, screen recording, and all requested details, but my funds have not been released yet. Support is not helping properly. Please resolve this issue and release my money.
May 20, 2026
Unprompted review
Reply from Octa Broker
Hello!
We’re truly sorry to hear about your concerns and understand how frustrating this situation must be for you.
We would like to better understand your experience, but unfortunately, we are unable to identify you in our system using the reference number you provided. Kindly share your email address for further investigation.
Thank you for your cooperation.
Kind Regards,
Octa Rep.
scammers i deposited 50$ got 25$ bonus…
scammers i deposited 50$ got 25$ bonus i opened position and my account washed on 50$ which was my deposited amount and trade autoclosed and bonus disappeared.
June 19, 2026
Unprompted review
Reply from Octa Broker
Hello!
We sincerely apologize for any inconvenience you may have experienced.
Kindly note that in accordance with the bonus rules, if the equity of your account becomes equal to the bonus amount or drops below it, the bonus will be cancelled. When the bonus is cancelled, there are no remaining funds to maintain the open positions and all of your positions get closed automatically by stop out.
Unfortunately, we can't identify you in our system until you give us your trading account number or registered email address. We would like to check on your case and provide further information. Please share the requested details with us.
Thank you for your cooperation.
Kind Regards,
Octa Rep.
Reply from Octa Broker
Hello!
We appreciate you choosing Octa and sharing your experience. If you ever need support, our team is here for you.
Kind regards,
Octa Rep.
Reply from Octa Broker
Hello!
Thank you for sharing your experience with us. We’re sorry to hear about your concerns and understand how frustrating this situation can be.
Upon review, we can confirm that your deposit has been credited. We regret that the process took longer than expected and appreciate your patience throughout.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help.
Kind regards,
Octa Rep.
Thank sir excellent job
June 18, 2026
Reply from Octa Broker
Hello!
We appreciate you choosing Octa and sharing your experience. If you ever need support, our team is here for you.
Kind regards,
Octa Rep.
i simply rated 1Star for no providing…
i simply rated 1Star for no providing chat option when i want to take support.
June 18, 2026
Reply from Octa Broker
Hello!
We are truly sorry to read about your experience. As per checking, you've already been in contact with our Customer Support team. If you still require assistance, please let us know, and we will be happy to help.
Kind regards,
Octa Rep.
Reply from Octa Broker
Hello!
Thanks for choosing Octa! We’re thrilled to hear you’re enjoying our trading platform. We’re always here if you have any questions.
Kind regards,
Octa Rep.
Reply from Octa Broker
Hello!
We appreciate you choosing Octa and sharing your experience. If you ever need support, our team is here for you.
Kind regards,
Octa Rep.
Dear Octa Support Team,
Dear Octa Support Team,
I hope you are doing well.I recently made a deposit to my Octa trading account, but the amount has not been credited to my account yet. The payment was successfully deducted from my bank account; however, the balance is still not reflecting in my trading account.Please investigate this issue and help me resolve it as soon as possible.Details are as follows Account Name: SAMALBHAI NAYI
Transaction ID: 074550994408
Date of transaction: 16th June 2026
Time of transaction: 07:45 am
After getting 30 hours yet my amount is not credited to my wallet
Best regards ,
Jitendra Vadariya
June 17, 2026
Reply from Octa Broker
Hello!
We sincerely apologize for the delay and for any inconvenience this situation may have caused.
After reviewing the matter, we are pleased to confirm that your case has now been resolved. Our team remained actively involved to ensure the issue was addressed properly, and we appreciate your cooperation during the investigation.
Thank you for your patience and understanding.
Kind regards,
Octa Rep.
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