Delivery was good and the returns process is efficient - however, as a word of caution, Office sizes seem to run small: they equate a UK8 to an EU41, which means both pairs of shoes I ordered were too... See more
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Review summary
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I ordered a pair of trainers but the box was damaged. They are a gift. I contacted customer services and asked for a new box. They responded efficiently and professionally but were not able to help me... See more
Very quick service - only quibble was with the carrier who can't leave a parcel in a safe place - it has to be delivered to a person and a signature gained - my carrier came, didn't give me enough ti... See more
Efficient staff polite friendly and professional cashier. Clean and bright store. Ordered boots on line collected in store. Easy uncomplicated process. Boot excellent quality and great fit.
Company details
Information provided by various external sources
OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Contact info
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, United Kingdom
- help@office.co.uk
- www.office.co.uk
3.3
Average
8K reviews
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Very happy with my purchase and speedy…
Very happy with my purchase and speedy delivery thank you!
July 2, 2026
Office Store, Lincoln - 10/10
Easy online purchase & delivered to Office store in Lincoln. The staff are great there!
June 27, 2026
Great website
Great website, lots of choice and very good sales too. Great delivery service.
July 2, 2026
Super speedy delivery of a great value…
Super speedy delivery of a great value pair of adidas trainers
July 2, 2026
Easy ordering and quick delivery
July 2, 2026
Very good price
Very good price. Speedy delivery would definitely recommend and use again.
July 2, 2026
Super fast dispatch and delivery.
Super fast dispatch and delivery.
Faultless thanks Office.
June 27, 2026
Website let me order and pay for shoes…
Website let me order and pay for shoes that were out of stock!
July 2, 2026
Missing shoes
I ordered & paid for 2 x pairs of Birkenstocks but only received one pair. Customer services are still looking into the missing pair a week later. So to date my experience has not been very good unfortunately.
June 27, 2026
Great returns procedure
June 27, 2026
The shoes I bought are great but your…
The shoes I bought are great but your staff in the Bath store couldn’t find them for me on the website even when I gave the exact name, so I had to go home and order. Then the delivery via DPD was a joke. They claimed to have tried a delivery and left a note and a taken a photo but did none of that, total lies. I had to reorganise a delivery to a locker. By the time I got them it was past the date for the event. But as I say the shoes are great!
June 27, 2026
Happy
There was an amazing selection of trainers to choose from. P&P was free, likely due to the amount I was spending. The website is well laid out and easy to navigate. The shoes arrived after 1 working day, sensibly packaged (no excess packaging).
Unfortunately I had to return the shoes, they were too narrow for me, but the returns process was also excellent. I opted to return in store, there was no hassle, super quick and my money was back in my account same day. Outstanding, thank you
June 27, 2026
Packaging (box) damaged on arrival
Packaging (box) damaged on arrival. Shame as it is a gift Otherwise ok.
July 2, 2026
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