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OFFICE Reviews 

7,565
•
TrustScore 3.5 out of 5

3.3

Shoe Store
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Review summary

Created with AI, based on recent reviews

Evaluating 2,738 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quick delivery service and the ease of ordering online. Many also appreciate the quality of the products, finding great items and good deals. The return process is often described as efficient, and some have had positive interactions with in-store staff. However, a significant number of people were dissatisfied with the customer service, reporting long waiting times and unhelpful responses. There are also frequent complaints about damaged packaging and products arriving faulty or incomplete. Some customers experienced issues with courier services, such as missed deliveries or parcels being sent to incorrect addresses, and found it difficult to resolve these problems. Additionally, some reviewers noted discrepancies in sizing and delivery expectations compared to what was advertised.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many praising quick and efficient deliveries, often... See more

Product

Reviewers highlight ambiguous aspects of product quality and delivery experience. Many customers praise the... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the ease of ordering,... See more

Customer service

Customers consistently note negative experiences with customer service, often reporting non-existent or... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery was good and the returns process is efficient - however, as a word of caution, Office sizes seem to run small: they equate a UK8 to an EU41, which means both pairs of shoes I ordered were too... See more

Rated 3 out of 5 stars

I ordered a pair of trainers but the box was damaged. They are a gift. I contacted customer services and asked for a new box. They responded efficiently and professionally but were not able to help me... See more

Rated 3 out of 5 stars

Very quick service - only quibble was with the carrier who can't leave a parcel in a safe place - it has to be delivered to a person and a signature gained - my carrier came, didn't give me enough ti... See more

Rated 5 out of 5 stars

Efficient staff polite friendly and professional cashier. Clean and bright store. Ordered boots on line collected in store. Easy uncomplicated process. Boot excellent quality and great fit.

Company details

  1. Shoe Store

Information provided by various external sources

OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.

Contact info

3.3

Average

TrustScore 3.5 out of 5

8K reviews

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3.3

All reviews

(7,565)

2,854 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Missing shoes

I ordered & paid for 2 x pairs of Birkenstocks but only received one pair. Customer services are still looking into the missing pair a week later. So to date my experience has not been very good unfortunately.

June 27, 2026
Rated 3 out of 5 stars

The shoes I bought are great but your…

The shoes I bought are great but your staff in the Bath store couldn’t find them for me on the website even when I gave the exact name, so I had to go home and order. Then the delivery via DPD was a joke. They claimed to have tried a delivery and left a note and a taken a photo but did none of that, total lies. I had to reorganise a delivery to a locker. By the time I got them it was past the date for the event. But as I say the shoes are great!

June 27, 2026

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