Fast service arrived very promptly. It’s a high quality organic lemon grass tea. It has a rich taste. Chopped finely, it will last longer, and goes further than ordinary lemongrass tea. Really helps... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such a smooth experience. No nagging emails from this super company. Just my small order fulfilled with speedy delivery. Very impressed and I will definitely be ordering from them again. Such a nice... See more
Almost next day delivery, well done! Too soon for a definitive comment, but after a week already feel more alert and less 'can't be bothered' so the potential is there...
Ordered the sida corfolia powder. Harder to find now, other than from more expensive (and possibly a bit sketchy eBay sources) Very nice product. Ideal for exercise and a busy day. Good quality, co... See more
Company details
Written by the company
Oils and Herbs uk is family owned business for organic and herbal health product. Founded by the team of herbalist. We are specialist in Essential oils, carrier oils, honey, food supplements, herbs and other food products.
Contact info
312 Accrington Road, BB1 2AN, Blackburn, United Kingdom
- 01254 369101
- wholesales@oilsandherbs.co.uk
- www.oilsandherbs.co.uk
4.6
Excellent
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
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Fantastic!!!
Fantastic! No kidding. Great prices and offers, reliable delivery and great quality products. Thank you.
February 25, 2026
Great product delivered quickly.
March 2, 2026
very quick delivery
February 25, 2026
Delivered on time with advise given
February 24, 2026
The product arrived in a timely…
The product arrived in a timely fashion, well packaged and it is good. A much appreciated gift.
February 24, 2026
Love your products
Received my product later than expected but it turned out fine. I was informed about the delay however it was worth the wait.
Thank you, love your products at good prices too.
February 6, 2026
Great quality product and fast delivery…
Great quality product and fast delivery
Very happy
February 5, 2026
Multiple delivery issues
Order not delivered. Queried after 10 days and was advised postal issues and that replacement would be sent. A week later, still no delivery. Chased again and was told replacement order would be sent. Eventually delivery received however only part of order delivered. Chased again for the missing item - still waiting on it to be delivered. For a first-time customer this was a very poor experience, hence the 1 star.
January 17, 2026
Reply from Oils and Herbs UK
Hello,
We have carefully reviewed your order and the full tracking history again. At the time of dispatch, there were courier delivery outages which caused delays and inconsistent tracking updates. Because of this, you were informed that a replacement would be arranged to ensure you received your items as quickly as possible.
After checking the latest tracking today, we can confirm that **both parcels linked to your order have now been delivered**. There are no outstanding shipments pending from our side.
We understand that the delays, multiple follow-ups, and partial delivery understandably led to a frustrating experience, especially as a first-time customer. The disruption was related to courier issues rather than stock or fulfilment from our warehouse, but we acknowledge the inconvenience this caused.
If you believe any item is still missing, please contact us directly and we will investigate immediately.
Kind regards,
Oils and Herbs UK
Really good high quality health…
Really good high quality health products at brilliant prices.
February 4, 2026
I ordered 3-5 months ago
I ordered 3-5 months ago, from Brazil.
The first package was lost in transit, as they told me, after I checked whats's happening with my delivery.
They didn't ask me if I want them to resend it, they did it without asking, even though it was already a long time since I placed the order. I would have clearly said NO!
Now, the 2nd package arrived and I had to do the import - the first time the custom notified me!
I didn't do it, so, after a few weeks, I asked for the refund.
Now, their CS lied to me by saying it wasn't lost (the first package), forgetting what they initially said a few monthd ago (sustained by the fact that the Custom never notified me about that package, by the way!)
In the end, IF YOU WANT TO SELL GLOBALLY, DO YOUR JOB AND INFORM THE CLIENT BEFORE ANY PAYMENT IS DONE, DON'T EXPECT THE CLIENT TO DO YOUR JOB!
THE WORST PART IS THAT THE CUSTOMER SUPPORT EXPLAINED TO ME THAT THEY ACT IN "GOOD FAITH" WHEN THEY ONLY RETAINED THE SHIPMENT ... GUYS, YOU CAUSED ME A LOSS, SO CUT THE BS!!!
January 21, 2026
Unprompted review
Reply from Oils and Herbs UK
Hello,
We would like to respond clearly to your concerns.
For all international orders, import clearance, customs procedures and any associated duties or taxes are managed by the customer in the destination country. This is standard for cross-border shipments and is stated at checkout. Unfortunately, we do not have control over how customs authorities operate or when they issue notifications.
Regarding your order:
• The first parcel was reported as lost in transit by the courier at that time.
• In good faith, and to ensure you received your order without further delay, we arranged a replacement shipment.
• When the second parcel reached Brazil, it required import clearance. As no customs payment or clearance was completed, the parcel was held by customs.
Despite this being outside of our control and part of the standard international import process, we have already refunded the product cost to you. As a company, we have absorbed the loss of the product itself as well as two international shipping charges.
At no point was there any intention to mislead you. Tracking updates sometimes change once parcels enter international customs networks, which may explain the confusion around the “lost” status.
We understand international shipping can be frustrating, but we fulfilled the order, sent a replacement at our expense, and issued a refund for the product despite the customs process not being completed.
Kind regards,
Oils and Herbs UK
Lacking certification
Research their products. I just came across another which they described as organic, yet the packaging has no organic certification.
No response from the company.
Trust not earned. Best avoided.
December 29, 2025
Unprompted review
Horny Goat Weed Extract Powder didn't work
I was advised by their customer service to buy the "Hornygoat Weed Extract Powder" as I was seeking a libido booster. I have been taking it for a month now. No result
November 30, 2025
Unprompted review
Reply from Oils and Herbs UK
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you didn’t experience the results you were hoping for.
Herbal extracts such as Horny Goat Weed can affect individuals differently, and results may vary depending on factors like dosage, consistency of use, overall health, diet, and lifestyle. While many customers find it beneficial, we understand that it may not work the same way for everyone.
We’d really like to look into this further and help you if possible. Please feel free to reach out to our customer support team directly so we can review how it was used and discuss alternative options that may be more suitable for your needs.
Your feedback is important to us, and we appreciate you giving our product a try.
Reply from Oils and Herbs UK
We’re very sorry for the frustration this delay has caused. Your order was dispatched last week but unfortunately Royal Mail marked it as lost in transit. As soon as we became aware, we reshipped your order yesterday and the tracking now shows it is out for delivery today.
We truly appreciate your patience and understanding, and we’ll continue to work hard to ensure a smoother experience in the future.
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