I was using oister many years but now disappointed they charging so much money, I didnt even get a notice that they are going to charge much, or raised their abonement just like that take the money au... See more
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I must apologize to Oister for my previous posts. The service is really excellent, and my mistake was that I abandoned the 5G router and used a regular one, designed only for 4G. Yes, I switched to an... See more
Company replied
Oister has been great, quick and easy to switch to their service via digital sim card, it can be done in an instant, which is great if you have someone stalking your phone.
Company replied
Affordable, practical and it just works, even in long term trips in the EU outside DK, my OiSTER account holds strong, great coverage all over. I've been a customer since November 2019. I once switche... See more
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Company details
About OiSTER
Written by the company
OiSTER er et lavprisselskab med fokus på mobiltelefoni og mobilt bredbånd. Grundlaget for OiSTER har altid været at gøre det nemt og billigt for OiSTERs kunder. Det forsøger vi konstant at leve op til, hvorfor vi er stolte af vores slogan ’Bedst til prisen’.
Mobilt Bredbånd hos OiSTER:
OiSTERs mobile bredbånd er den bedste lavpris løsning på trådløst internet, som du kan tage med dig overalt i Danmark. Vi kalder det Danmarks nemmeste internet, fordi det er nemt og hurtigt at installere. Desuden benytter vi 3s prisvindende netværk.
Mobiltelefoni hos OiSTER:
OiSTER blev først kendt for at levere Danmarks bedste mobile bredbånd til prisen. Det er den samme tankegang, der danner grundlaget for mobiltelefoni hos OiSTER, nemlig at du får mobiltelefoni på landets bedste mobilnetværk - nemt, enkelt, overskueligt og ikke mindst til en konkurrencedygtig pris.
Grundidéen for OiSTER er, at dit mobilabonnement er gennemskueligt og uden binding. På oister.dk kan du nemt følge dit forbrug og eventuelt ændre dit mobilabonnement, hvis dine behov ændrer sig.
Mobilt Bredbånd hos OiSTER:
OiSTERs mobile bredbånd er den bedste lavpris løsning på trådløst internet, som du kan tage med dig overalt i Danmark. Vi kalder det Danmarks nemmeste internet, fordi det er nemt og hurtigt at installere. Desuden benytter vi 3s prisvindende netværk.
Mobiltelefoni hos OiSTER:
OiSTER blev først kendt for at levere Danmarks bedste mobile bredbånd til prisen. Det er den samme tankegang, der danner grundlaget for mobiltelefoni hos OiSTER, nemlig at du får mobiltelefoni på landets bedste mobilnetværk - nemt, enkelt, overskueligt og ikke mindst til en konkurrencedygtig pris.
Grundidéen for OiSTER er, at dit mobilabonnement er gennemskueligt og uden binding. På oister.dk kan du nemt følge dit forbrug og eventuelt ændre dit mobilabonnement, hvis dine behov ændrer sig.
OiSTER
Written by the company
Contact info
Fadet 4, 1799, København V, Denmark
- 70313070
- kundeservice@oister.dk
- www.oister.dk
4.1
Great
28K reviews
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Below average and discriminating service.
Besides the below average coverage in the middle of the city, you need to know if you have several phones on one subscription (family subscription or whatever its called, I can't check anymore), then its ONLY the person who makes the account who can log in. If you're a spouse to that person, Oister has a new shiny system that makes sure you'll be treated like your spouses child. Not an equal paying costumer. Its one thing to create the account with nem-id, but not making it possible to log in without it, when there's multiple users, is just the most demeaning service.
August 19, 2022
Unprompted review
Reply from OiSTER
Dear I.J,
Thanks for your review.
Although we do our best to provide good coverage on our network, it is unfortunately not always possible to achieve broad coverage in all areas. There can be several factors that affect the quality of coverage, such as terrain, the number of transmission masts or the distance to the nearest mast.
It is also correct that when you become a customer of OiSTER, you can only log in with the contract persons NemID/MitID. We are an online company and continuously develop digital initiatives that mean that we are forced to ensure that it is the right owners of the OiSTER subscriptions who log in to Mit OiSTER.
We have made sure to increase security so that we can look after our customers' data and information as best as possible, so I am sorry to read that you find this discriminating.
The best greetings,
Sofi
Reply from OiSTER
Hej Hans,
Tusind tak for de 5 stjerner og den rigtig fine anmeldelse, det sætter vi stor pris på!
Det glæder os at høre du er en glad og tilfreds kunde.
De bedste hilsner,
Mathilde
Very good service everything working…
Very good service everything working perfectly.
Very good value
July 24, 2022
Unprompted review
Disaster
As a customer for around 10 years I expected proper service.
I used to be happy with Oister until today!
I requested a number transfer from another carrier to Oister a week ago. According to the emails received from Oister the transfer was about to happen today. So far so good. I received email stating that the QR-code for my esim is ready and I can active it from mitoister but guess what. After logging into mitoister I realised that there is no QR-code at all and I am left without a phone. I tried reaching customer service via email, cued for over an hour on the phone without success. Ridiculous!!!
So far I’m left without a phone for 24 hours and counting!!!
What are you going to do about it? Simple sorry isn’t acceptable at all!
July 18, 2022
Unprompted review
Reply from OiSTER
Dear Frustrated Customer,
Thanks for your review.
I'm sorry to hear that your experience with OiSTER has been so unfortunate - it's definitely not how it should be.
Normally, it will be possible to download the eSIM the evening before the number transfer, so you are sure that the eSIM is ready for use the next day.
However, I am sorry to read that is not the case here.
In this case, we would always recommend that you contact Customer Service so that we have the opportunity to correct this.
If you continue to experience problems with eSIM or your SIM card, I would recommend that you contact us on 70 31 30 70, where my nice colleagues are ready to help.
Best regards,
Sofie
Best mobile service so far ❤🙌🎊🎊
July 3, 2022
Unprompted review
I have talking with one young lady and…
I have talking with one young lady and she was very fast rude without having experience talking about buying one phone ,and very easy she told me * go check in costumer shop* that all,,i am very sorry but like that ,, easy to lost your costumers
July 2, 2022
Unprompted review
Super.................................
July 1, 2022
Unprompted review
Worst of the worst
The absolute worst experience I have ever had with a phone service provider.
Constant extra costs, long waiting times, incompetent staff who do not help you have waiting 40 mionutes on the line. Bad connection. Do not go for this provider.
July 1, 2022
Unprompted review
Reply from OiSTER
Dear Odin,
Thank you for your review.
I'm sorry to hear that your experience with OiSTER has been so unfortunate - it's definitely not how it should be.
Like many other companies, we are often very busy at the beginning of the month, which results in longer response times to mail and the phone. However, we do our best to get through to everyone as quickly as circumstances allow.
Best regards,
Sofie
Super god net til at snakke i mobil men…
Super god net til at snakke i mobil men net der skal skal deles er ikke altid helt ok
June 30, 2022
Unprompted review
I have TRIED to pay them the montly…
I have TRIED to pay them the montly fees 3 times.
But they have a problem receiving money - as they now state on their website.
BUT... they then shut down my services!?
I have 2 phone numbers and a router through them - and they turn off my services because THEY can't receive money!?!?
At least leave my services open until you figure out things on your side!?!?
Unhappy!
Patrick Drew
June 3, 2022
Unprompted review
Reply from OiSTER
Hi Patrick,
I am very sorry to hear you have had trouble paying.
Unfortunately, there has been an error in the redirect process to NETS. This has now been solved.
I would advise you to contact our customer service on 70 31 30 70 - where my sweet colleagues are ready to help you!
Have a nice day!
Best regards,
Adda
Total chaos and bad treatment of the client
It's absolutely unbelievable.
This company is totally chaotic and without any control.
31-05 - I did the payment.
02-06 - they blocked my numbers because no payment.
Additionally in meantime they just increase the prices without any warning or information or agreement.
They expect payment in advance but it is not possible to check or guess how much You have to pay.
At the end of May You have to pay for June but You have absolutely no idea how much.
June 2, 2022
Unprompted review
Reply from OiSTER
Hi Zdzislaw,
I am sorry to hear that you have had trouble with your payment!
Unfortunately, there has been an error in the redirect process to NETS where manual payments have not gone through.
On April 20, we sent out an email entitled 'New prices on your subscription from June 1, 2022' to all our customers.
You are always welcome to contact our costumer service on: 70 31 30 70 - where we can tell you the price of your subscription and help you with any other questions.
Have a nice day!
Best regards,
Adda
It so practical
It so practical, not to expensive. I can be connected when I visit my family in France.
May 31, 2022
Unprompted review
Reply from OiSTER
Hi Geraldine,
Thank you very much for your good review!
I am very happy to hear, that you are pleased with OiSTER and find it practical.
Have a nice day!
Best regards,
Adda
Reply from OiSTER
Hey Jesper,
Thank you for a great review :-)
I'm glad to hear it all works as it should.
We look forward to more good experiences with you!
Have a nice weekend.
Best regards,
Sofie
Simkort
I have bought a simkort the 2end of may and it’s still not here.
May 19, 2022
Unprompted review
Reply from OiSTER
Hello Ayah,
Thanks for your review.
I'm sorry to hear you haven't experienced receiving your SIM cards within 5 business days.
You are welcome to contact us on 70 31 30 70, or kundeservice@oister.dk (ATT: Sofie) in the title, then we can just look at it!
I'm looking forward to hear from you :-)
Best regards,
Sofie
Hustlers! Warnings ⚠️
Hustlers, making me changing my abonnement, and promised me that i can order my new phone soon as my abonnement start, they inform me after that i needed to wait at least 2 months before i can get my phone, and same day a new saler, calling me to ask if i m satisfied, and when i ve said no i am not, he told me that he can make it uo to me and that he can give me a better price for my home Internet, trying to just make more sales.
April 20, 2022
Unprompted review
Reply from OiSTER
Hello Tarik
I am deeply sorry to read that you had a bad experience with us.
When you wish to purchase a phone at OiSTER and want to pay for it through installments you have to get an approved creditscore.
The score gives an amount that you can purchase hardware for. And the system might take a bit before calculating the final score.
We would love to help you get clarification regarding your current credit standing, and help you find a phone you like.
I can only regret that you got a bit diverted information in the startup.
Please don't hesitate to contact us by phone 70313070 or email: kundeservice@oister.dk
Best regards
Andrea
Seems like the website crashed
Seems like the website crashed. It says Service Unavailable. Error 503. It's been like this for a few hours now.
March 22, 2022
Unprompted review
Reply from OiSTER
Hi,
I am sorry to hear, that you experienced our website during some technical difficulties.
That happens to the best of us. Usually we fix it pretty quick.
If it does last a couple of hours, please try entering the website from another unit or browser - that usually helps.
Nevertheless, our website is up and going right know.
I wish you a good day.
Best regards,
Sofie
So far so good
March 20, 2022
Unprompted review
Reply from OiSTER
Hi Yuliyan,
Thank you so much for your review.
We are very happy to see that you think we deserve five stars! Thank you so much for sharing your opinion.
I wish you a wonderful day.
Best regards,
Julie
Reply from OiSTER
Hi Jingbo,
We are so glad to hear that you enjoy our service.
Thank you so much for the five beautiful stars.
I wish you a wonderful day.
Best regards,
Julie
seems cheep in the beginning but you…
seems cheep in the beginning but you will end up same or more compared to other providers when you add up foreign calls, roaming,etc... . Acceptable coverage tough.
February 25, 2022
Unprompted review
Reply from OiSTER
Hi,
Thank you so much for your review.
It is great to hear that you find our coverage usable and satisfying.
The prices on our subscriptions are definitely in the cheap end - we are also aiming towards being competitive on the price ranges.
Phone calls and sms/mms to foreign numbers are not included in your subscription. If you make phone calls or send sms/mms from Denmark to a foreign number, you will have to pay for these activities.
Unfortunately, it is not possible to include phone call or sms/mms from Denmark to foreign numbers in any of our subscriptions.
We would therefore recommend that you use Messenger (Facebook), WhatsApp or maybe Skype instead. It is completely free to call or sms/mms on these platforms - also when it is to someone who is abroad.
I wish you a wonderful day.
Best regards,
Julie
stabilt internet over tid
stabilt internet over tid - fleksibelt til varierende behov for internet - OK helt ok hastighet. Prisen er OK
February 16, 2022
Unprompted review
Reply from OiSTER
Hej Jan,
Tusind tak for den meget fine anmeldelse og de 4 skinnende stjerner.
Det er dejligt at høre at du er tilfreds med vores produkter, og håber selvfølgelig på at vi kan leve op til det i lang tid endnu.
Vi er også meget glade for at kunne læse at du nyder vores priser, da det er noget af det vi lægger aller mest fokus på.
Vi vil glæde os til mange år, forhåbentlig med dig som kunde!
Jeg vil ønske dig en fantastisk dag.
De bedste hilsner,
Cornelius
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