I bought a pair of navy blue suede loafers. They’re fair value for the A$90 I paid, but no more than that. If you’re after higher quality loafers, it’s worth spending a bit more elsewhere. Service and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I eventually got my refund, but the entire process was really tough. Customers, please be aware getting a refund from Old Money is not easy at all. I had to send multiple emails and chat with the... See more
Company replied
Unfortunately the item I selected did not fit and I was on vacation when it was delivered. But I was not aware of the 14 day return policy. I was very disappointed that I was not able to return the it... See more
Company replied
I bought two pairs of shoes at Old Money. Unfortunately, the sizing is incorrect and they don't fit me. I asked for help and requested an exchange for a larger size. The first response... See more
Company replied
Company details
Written by the company
Dress with class - Men's Fashion with an Old Money Attire.
Contact info
225 Cherry ST, 10002, New York, United States
- +13843833
- support@old-money.com
- www.old-money.com
2.5
Poor
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Biggest scam I’ve ever had!
Biggest scam! I ordered and it didn’t fit so I sent it back. The return was so complicated as the replies from the support took always so many days or even weeks asking me to send pictures and trying to delay everything.
After now 4 months and several emails I still haven’t received any refund from them. Would never recommend this to anyone!
August 30, 2025
Unprompted review
Reply from Old Money
Hi Marco,
I’m really sorry this has been so frustrating for you. We do respond to all emails and want to make sure your issue gets resolved. Could you share your order number with us so we can check what happened?
If you have a moment, please also email us at support@old-money.com. Our team will take a close look and make sure you get the help you need. We’re here to get this sorted for you.
I ordered three pairs of pants and paid…
I received my complete order today resolving the matter. These items were a gift and my son is satisfied with the fit and feel of the fabric . Jennifer Florida
I ordered three pairs of pants and paid $126 and received one pair. Afterwards I was unable to reach the company and my emails were rejected to support email address. After much effort I was able to contact the company who told me they were researching it. It should be simple to look at the shipping records to see that the weight was only for one pair of pants. The shipping tracking information indicated to all three pairs were delivered on the same date which was inaccurate.
November 22, 2025
Unprompted review
Reply from Old Money
Hi Jennifer,
I’m really sorry for the trouble with your order; that’s definitely not the experience we want. We’d be glad to investigate this further for you. Please send us an email at support@old-money.com
so our team can look into it and make sure you get the help you need.
low quality garments
low quality garments, for not really a reasonable price, probably from Alibaba
November 28, 2025
Unprompted review
Reply from Old Money
Hi Thomas,
Thanks for sharing how you feel. I’m really sorry the quality didn’t meet your expectations. That’s definitely not the experience we want anyone to have. Our pieces don’t come from Alibaba, but I totally get why you’d be frustrated if the product didn’t live up to what you were hoping for.
If you’re open to it, feel free to send us an email at support@old-money.com with your order details. We’d love to take a closer look and help sort things out for you.
Affordable stlylish shoes
Affordable stlylish shoes. I bought a pair for my husband for his birthday and he loved them! Customer service was great too!
November 27, 2025
Unprompted review
Reply from Old Money
Hi Venessa,
That seriously made our day! So happy to hear your husband loved the shoes and that our team took good care of you. Thanks a ton for sharing the love — we appreciate you! If you ever need anything else, we’re here for you.
If there was a zero star rating
If there was a zero star rating, I would give them that. They have not refunded my money for almost 2 months!! This constitutes theft.
October 10, 2025
Unprompted review
Reply from Old Money
Hi SM,
I’m really sorry for the delay with your refund. I completely understand how frustrating this must be. Please send us an email at support@old-money.com
With your order details, we can check the progress and make sure this gets resolved as soon as possible.
Old Money … bad manners … no returns
I bought two pairs of shoes at Old Money.
Unfortunately, the sizing is incorrect and they don't fit me.
I asked for help and requested an exchange for a larger size.
The first response was... the 14-day return period has already passed.
And not even 12 days had passed yet.
That's when the complications began. In response to my request, I received vague answers from 3 different emails, all telling me to refer to the previous email, but always without resolving the issue at hand.
Finally, and with my insistence...
They didn't respond about how I could return them.
A few days later they offered a discount on the purchase of more pairs of shoes (60%).
In other words...
Old Money don’t like and don't accept returns.
November 14, 2025
Unprompted review
Reply from Old Money
Hi Jose,
I hear you and I’m really sorry you had to go through all of that. I understand how frustrating it is when the size isn’t right and you’re just trying to get a simple exchange sorted out.
If you still have the photos or any proof showing that you reached out within the return window, please send them over to us. Once we can verify that you contacted us on time, we’ll gladly make an exception for you and help with the exchange.
Please email everything to support@old-money.com so we can take care of this properly. We’re here to help and want to get this sorted for you.
Purchased beige loafers
Purchased beige loafers. Look good, fit well but after 2 months they ripped along the side. Contacted customer service with photos. They said sorry but 14 day return period has passed. They offered 20% off my next purchase. The same shoes are currently on their website at 40% off. I have no control over how long it takes for their product to start falling apart so refusing acceptable customer service for me is'nt acceptable. I expected a replcement pair. My biggest regret after spending hard earned money on this website, is that I initially gave them a glowing review.
November 27, 2025
Unprompted review
Reply from Old Money
Hi Karen,
I am really sorry to hear what happened with your loafers. I completely understand how disappointing that must feel, especially after only a couple of months of use.
Just to clarify our policy, we are not able to accept returns after the 14-day period stated on our website, and we also cannot process returns for items that arrive damaged after use. However, we still want to help you out. If you would like a replacement, please send us an email at support@old-money.com
And we will assist you with arranging one.
The 20 percent discount we offered on top of the 40 percent already on the website is a pretty big help, but we are more than willing to work with you to find the best solution.
Please send us a message so we can take care of this for you.
I am frustrated
returned everything I received and paid the €20 return shipping myself. Half of my order never arrived, and they still refuse to refund nearly €500. I will take this case to court. If anyone had a similar experience, please contact me.
July 21, 2025
Unprompted review
Reply from Old Money
Hi Yulia,
I’m really sorry you’re dealing with this. I can only imagine how frustrating it feels, especially with that refund still unresolved. Please accept our apologies for the delay.
If you could share your order details with us, we’ll dig into this right away. You can also email everything to support@old-money.com
If that’s easier. We’re here to help, and we’ll make sure this gets properly checked on our end.
I’m extremely disappointed with my…
I’m extremely disappointed with my recent order. The quality of the shoes and clothes was far below expectations — the materials feel cheap, the stitching is poor, and the items look nothing like the photos online.
On top of that, one of the items I paid for was marked as “delivered,” but it was never included in my package. I’ve essentially been charged for something I never received.
I reached out for support, but the issue still hasn’t been resolved. This has been a very frustrating experience, and I won’t be ordering again unless the company takes responsibility and fixes these problems.
November 25, 2025
Unprompted review
Reply from Old Money
Hi Ahmed,
I am really sorry we did not meet your expectations. We truly appreciate your feedback, and we will use it to improve as we continue to grow as a company.
Regarding the missing item, please reach out to us at support@old-money.com so we can check what happened. Sometimes our team sends items in separate shipments, which can cause delays, but I completely understand how frustrating it is when something does not arrive.
Again, I am sorry for the delay and any confusion with your delivery. We are here to help, and we will make sure your concerns are taken care of.
Reply from Old Money
Hi Raman,
Thanks so much! 😄 We’re thrilled to hear you had a fantastic experience — your kind words totally made our day!
Clothes never arrived
I ordered a dress in September and it never arrived. I contacted the shop multiple times, they respond every time saying that they are looking at it but come on, now it's been 3 months. And in the tracker my order is stuck. A sham shop
September 24, 2025
Unprompted review
Reply from Old Money
Hi there!
We’re really sorry your dress hasn’t arrived yet. That’s definitely not the experience we want for you. 😞
Could you send us your order details so we can look into this right away?
You can also drop us an email at support@old-money.com, and we’ll make sure to get this sorted as quickly as possible!
These styles are usually very expensive…
These styles are usually very expensive online, but old money is one if the few companies that make them affordable.
November 1, 2025
Unprompted review
Reply from Old Money
Hi Albert!
Ahh, we love hearing this! 😍 We work hard to make these styles affordable without compromising on quality, so it’s amazing to know it’s appreciated.
Thanks for sharing your kind words!
Avoid at all costs! This company is a disaster.
My son placed his order on the 5th Oct 2025. This was his first online order, with his own hard earned money. He eventually received his order to find the overall quality and sizing to be way off point. Flimsy, poorly stitched, inconsistent sizing and colour differences from what was stated on the website. He chose to keep 2 items and return 5. After 52 emails, yes, 52 emails, we have received the refund. I have tirelessly pursued their AI generated emails in order to get a response and eventual refund. I was blackmailed at one point, I was told that once I left a 5 star review on here, I would then have my refund processed. That, is shocking customer service.
Additionally, I had to carry the cost of the refund, to Poland. Photograph every item, list and even photo the filled parcel, postage stamp and proof of postage. Then, I was asked to forward the shipping details, again and again, even though I paid extra for tracking. (to cover the risk of them saying that they hadn't received the package)
We finally received the refund on the 10th Nov 2025.
There is no doubt that this company has a slick website, tempting prices and sell a very enticing image. The reality is not fit for purpose. Poor communication. I believe at one point, we were 'speaking' to Paul, Maria, Samantha, Mike, Jeff and of course Alex, the 'founder'. Totally ridiculous.
The purchase and refund process should be smooth and hassle free. And no one should have to receive so many pointless emails. This is not including the 20+ promotional emails now that we are known to them.
I would steer clear of this company. Use them at your peril. My son has learnt a hard lesson. We will spend his money elsewhere.
November 21, 2025
Unprompted review
Reply from Old Money
Hi English Lady,
I’m really sorry to hear about the frustrating experience you and your son had. That’s definitely not how we want anyone to feel.
Please know that while we use AI to help enhance and speed up our responses, every message is assisted by a real human on our team. We’re here to support all customers' needs personally.
If you could provide your order number, we’ll investigate the situation thoroughly. Of course, we’ll make sure any resolution aligns with the policy we have clearly stated on our website.
We truly appreciate your patience and the chance to look into this for you.
Very good for me and you
November 21, 2025
Unprompted review
Reply from Old Money
Hi Asmae,
Thanks so much! 😄 We’re glad to hear that you really appreciate sharing your thoughts!
TERRIBLE - CHEAP - ALIEXPRESS
Terrible Service!!! The products turns up with threads coming out, ripped and very cheap quality. They weren’t even cut straight. In fact, those exact same products and photos are on Aliexpress. Took me so long to get a refund and I still didn’t get a full refund - I was forced to take a 70% refund and they had the audacity to make me do a 5-star review otherwise I wouldn’t receive a refund.
November 21, 2025
Unprompted review
Reply from Old Money
Hi Brandon,
Thanks for getting back to us — and we’re really sorry again about the damaged items. We’re happy to arrange a free replacement for anything that arrived faulty, no problem at all.
About the review, we totally respect your right to share your experience. If you feel your updated feedback no longer reflects how things are being handled now, we’d appreciate it if you’d consider adjusting it — but that’s completely up to you.
Either way, we’ve got you covered with the replacements. Just let us know which items you’d like us to resend, and we’ll take care of the rest.
The quality of the clothes is top
The quality of the clothes is top, everything looks exactly like in the photos and the fit is perfect. Shipping was fast, items were nicely packed, and customer service was friendly and helpful. I’ll definitely order again.
November 20, 2025
Unprompted review
Reply from Old Money
Hi Kevin!
Wow, thank you so much! 🤍 We love hearing that everything arrived just how you expected — from the quality and fit to the packaging and delivery. And it means a lot to the team that you felt supported along the way. Can’t wait to have you back for your next order!
Reply from Old Money
Hi AD, Thank you! 😊 That means a lot to us — we’re always here to help and glad you had a great experience!
Shopping experience was smooth and the…
Shopping experience was smooth and the customer support team was very helpful. I appreciate how quickly they responded to my emails and assisted me throughout the return process. Thank you!
November 19, 2025
Unprompted review
Reply from Old Money
Hi Aryfa,
Thank you so much! 🤍 We’re really glad to hear everything went smoothly and that our team could help you out quickly. Truly appreciate you taking the time to share this — it means a lot to us!
Really good price for this quality.
Really good price for this quality.
November 12, 2025
Unprompted review
Reply from Old Money
Hi Felix,
Love hearing that! 🙌 We work hard to keep the quality high and the prices fair, so your feedback means a lot. Thanks for sharing!
Unhappy with return policy
Unfortunately the item I selected did not fit and I was on vacation when it was delivered. But I was not aware of the 14 day return policy. I was very disappointed that I was not able to return the item and receive a refund. But was offered only a 20% refund. Because of that issue I feel I would not want to make any future purchases.
November 18, 2025
Unprompted review
Reply from Old Money
Hi Earl, we totally understand your frustration and really wish things had worked out differently. Please know that we always aim to be fair to all our customers who follow our policy. The 20% refund is actually a generous offer, especially since the return window had already passed.
As a small family-run business, we have to balance these situations carefully to keep things running smoothly for everyone.
We truly appreciate your understanding and hope this helps explain our position — your support really means a lot to us.
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