Like many others here, I placed an order some time ago, was told there were delays and it was coming, only to get the same blanket email about ceasing trading and to go to bank to get your money bac... See more
Olive and Sage
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See what reviewers are saying
I’ve been a loyal customer for years absolutely love the product I have unicorns, flamingos and fairies all around my garden. I ordered muffin the flamingo back in May on Klarna gutted it hasn’t arriv... See more
I’ve returned again and purchased 4 Altair solar lanterns, that were in the sale, excellent buy, I’ve got them for each corner for my Wooden garden structure, these give off amazing silhouettes and ar... See more
Been a loyal customer, now am a cheated customer my item went back in January been fighting for refund since!!!! obviously kept conning people despite being in trouble. Glad theyve gone under if this... See more
Company details
Information provided by various external sources
Inspiring, different and quirky range of super stylish interiors and gifts. Shop the unusual and inject charm and personality into your home and garden!
Contact info
United Kingdom
- www.oliveandsage.co.uk
What can l say you lied to me about my…
What can l say you lied to me about my orders !!!!!!! I worked hard for my money and they were a treat for myself. I don't usually spend on myself just for a change I did and look what happened. I'm just getting over cancer and 3 months later a manger heart attack I died twice. So you doing this to me has hurt . I hope that you are proud of yourselves.
4 months of waiting for delivery to them be blocked!
Ordered the set of Wallace and gromit garden ornaments on Feb 5th , still not arrived, kept being fobbed off that they were dispatching them the next week , to message them yet again to find they have blocked me ! Quite unbelievable
Dreadful, con merchants
Dreadful, absolute con merchants. Ordered on 1st April, April fool, and still not received! Now ignoring emails so I have reported to PayPal and been refunded. Its sad that we should need to check Trustpilot to find out if companies are trustworthy but starting to think it's the only sensible option to avoid being ripped off!
REFUND FROM PAYPAL
REFUND FROM PAYPAL
I usually pay through PayPal, and in this case, so glad that I did. Opened dispute with PayPal, as goods not arrived due to theft, no stock, warehouse move, new computer system.(been told every single lie out there) received full payment back today from PayPal.
Disgusting treatment of customers!
I wish I could give less than one star to Olive and Sage also known as Peacocks & Flamingo LTD Placed an order in good faith was told twice, after many ignored email messages, that it was either on it's way or about to be dispatched. Then through an automated email told the business was closed and basically been left to chase my refund through the method I paid. They did not offer to refund me directly or send me the item I originally ordered. Their facebook page has now been removed and their website as I type has been reduced to one page with no contact details! So no one can contact them. Basically they have lied, taken customers money and done a runner! Disgusting! I hope Karma catches up with them!
I ordered garden lights 4 weeks ago !!
I ordered garden lights 4 weeks ago !!! Still no order has arrived !! A nightmare of a company!! Tried to telephone them numerous of times no answer !! Want be using them again !!!!’nn
They suck my money and gone out of…
They suck my money and gone out of business trying to get it back with now luck paid through pay pal They are waiting to here back from them .
Haven’t got my refund
Made order through clearpay, was emailed over a week later that they have cancelled due to theft of stock(which I understand can’t be helped ) but refund still not been issued over 2 weeks later, I’m having to raise dispute through clearpay but they still waiting for a response from them I’ve even emailed and called myself with no luck of getting an answer back.
Now I’m now having to make payments for something that I will never get.
Otherwise it’s affects my credit limit etc.
So disappointed Exactly the same issues as everyone…
Exactly the same issues as everyone else :( I ordered 6th May - I gave ordered from them before and all was ok :( thankfully mine wasn’t as much as some people .
But I have just called my bank and they have issued me a temp refund whilst they investigate the company .
I would suggest everyone goes via the bank if they paid that way
Good luck all
What a absolute joke of a company
What a absolute s##t show of a company.
Lies lies lies ,thank god I got my refund back ,i ordered in Jan 2 italian ceramics ,as I've used this company before and had no problems, I was constantly sending emails asking where they where ,this was April, fed lies about changing warehouse, customs are keeping the items from us ! I'd had enough and got my 2 refunds ,the manager paul even called me to feed me more lies ,did they really have a burglary???
Absolutely disgusting
Absolutely shocking service , taken money for an order not received not even contactable, absolute joke and Clearpay certified do not order from this company.
as all other recent reviews say.
as all other recent reviews say.. paid months ago for wizard of oz collection was told a while ago the stock arrived damaged and it will be futher delayed and now they ceased trading.
Not trustworthy - really sad
So dissatisfied order taken 1st April with 2-3 El delivery had numerous of excuses gave a company contact the benefit of the doubt follow a call last reason was an alleged break in after blaming couriers etc previously - final straw when I tried to call them had a text saying I’ll call you back then had an email to advise they’d ceased trading - I do have sympathy for small traders but this was a fraudulent sale and sad that no one could be truthful even though I’m out of pocket - don’t know whether I’ll get me money back
Scam?
3 orders outstanding, including one from 2 weeks ago. Nothing at all received. Unlike the other reviewers, I didn't even get an email to say they were closing down. I am over £500 out of pocket. Disgusting behavior. I will not let this go easily.
Scammed
I ordered from the wizard off oz collection I was told there was a delay , I've emailed tried calling and simply no reply. They were quick enough to take my money thou . What can I do now ? My son is autistic and been waiting for these to arrive . I'm disgusting by this 😪😡
Hoax site
Hoax site. Nothing received in months, website is just a logo now. Will ask Clearpay to refund
As so many others have commented
As so many others have commented , I have used this company over the years and still have things in my garden from them .
As I believed they were a trusted seller , I order more items on the 14th May , received an e mail saying my order was being processed and would be with me in 5/7 working days . They even sent me a 10% discount for my next order .
Nothing has arrived . I have sent them several e mails asking where my items are and had no response . So I came to the reviews and was astounded .
I’ve tried to get onto their web site today , to get a telephone number, but it is just a page with their name on .
I have been in contact with my bank and I have to wait till the 14th June before they can instigate a charge back for my money .
I wish , so wish I had paid through pay pal !!
complete disaster
After weeks of chasing, being fobbed off with ridiculous excuses along with absolute promises that "we won't let you down I promise, it's due for delivery next Thursday etc, etc.." I asked several times if I could be reimbursed as I was obviously never going to get it... noticed they were still selling stuff.. however had an email last week to say they were no longer trading and to pursue reimbursement via my credit card..appalling treatment as obviously they knew it was coming but continued to advertise...
Goods not received
Same as all the others reviews .
Told it was sent out when it hadn’t been . Then told it would be sent next day delivery and it wasn’t ,also told they were inundated with orders and working all hours to get them delivered .Then the last email I sent asking for a refund a week ago was ignored and refund hasn’t been given back . And the last 2 days I’ve not been able to get on the web page. Luckily I haven’t lost a lot of money but will not order from them again if they are still trading .
Sent damaged goods
Ordered garden ornaments for my kids and one of the dinosaurs arrived missing a leg which wasn't in the box either.
Contacted them and got a reply quickly asking for photos. I responded the same day with photos and had no response after a week so I forwarded them again and now after a further 4 working days have heard nothing back.
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