Olive and Sage 

We purchased a Leopard ornament in December. As I write this on the 15th of May, it still hasn’t arrived. I have contacted numerous times in the past few months, seeking an update or an refund and I am constantly reassured it’s coming soon, there are delays etc.

We also operate a business that relies on imports and I appreciate sometimes things get delayed but I’ve never held £400 of a customer’s money for 6 months. I also think it’s unethical that the product is still for sale on their website when they can’t fulfil orders from 6 months ago.

I wouldn’t recommend this company unfortunately although the products look lovely.

My garden mirror and bistro set look stunning - I’m looking forward to spending summer days outside now.

Love all the products and this is why I’m a repeat customer. Great staff too!

Order an item beginning of April did not say it was out of stock, they took payment then several weeks later I had to contact them said it was due in stock and would send it next day delivery still nothing contacted them again they said it was due in that Friday and again would send it 24 hour delivery here I am over a week later still no item and no contact from them very poor customer service

Fabulous shopping experience. My outdoor cushions look great and the lights brighten up the garden at night. Looking forward to shopping again.

Having ordered many times with olive and sage with no issues, unfortunately with this order there was an issue with supply and logistics, but was kept informed, then had delivery issues with UPS, informed olive and sage and they resolved it immediately, cannot thank them enough

I’ve returned again and purchased 4 Altair solar lanterns, that were in the sale, excellent buy, I’ve got them for each corner for my Wooden garden structure, these give off amazing silhouettes and are really cool…again no issues with service this is the third time I have used this company. Thanks again Olive and sage 5 ⭐️⭐️⭐️⭐️⭐️

As others have said the delay in receiving this was extreme, I waited over two weeks and had to chase several times. The item itself when received was lovely tho not quite as big as anticipated but I would only order again with the knowledge delivery will take some time, the cause this time I suspect was awaiting delivery from abroad. Some form of compensation would have made me feel better but none was offered unfortunately!

Really pleased with peppa pig and friends, my daughter loves them
Would buy again off this site as they have lots of lovely things

I purchased an expensive lamp from them back in February. At the point of order, the site said the item was on pre-order and will arrive in April. I chased in April and was told this item is on pre-order (which I already know) and the delivery date is end of April. I told them the item was expected with me on the 20th April. Sent another chase yesterday and was informed they will get back to me. The lamp is on the expensive side and the lead time is shocking. I wouldn’t advise purchasing from them with the constant delays and several chases you will need to do. I am at the point of cancelling my order. They need to rethink their business model here because it’s clearly not working!
In response to Olive Sage reply. This is a complete lie. The website said it was on pre order and arriving 1st week of April. A chase email was sent on the 2nd of April and the response said the lamp will land end of April. Now they are saying it’s landing end of April with a delivery of 2-3 weeks on top, in total ETA 3 months. What a complete joke! Order cancelled. Avoid this company

Update: I received my refund straightaway, which is a positive

I had a problem with a gift card, I sent an email and within 48 hours it was completely resolved. Lesley on customer service was absolutely fantastic and I will definitely be ordering from them again.!!

I ordered a mirror over 8 weeks ago now and still nothing. I’m tired of emailing only to be told about various issues: damaged stock, delivery company issues, new computer system installation - the list goes on. Terrible service. I would warn against buying from this company.

Thank you for my gorgeous fairies. They are adorable :-)

I have now made more than a dozen purchases from Olive and Sage and every single item has been amazing and exactly what I hope for each time.

Quality is extremely good, delivery is swift and items are always well packaged to avoid damage in transit. Customer service is always friendly, kind and cheerful.

I have never been disappointed with any aspect of my purchases and fully enjoy the ones that I purchased for my own garden or home, while friends and family all love the items that I have purchased for them as gifts.

Last year, 2022, I saw an ad for Olive and Sage, so I thought I would check them out. I had a look at the metal animals, and decided to order some for Xmas presents. Plus ordering something for myself. When they arrived, which was very quickly, I was so excited, and each one was so beautiful, I wanted to keep them all. I then went and ordered some more. I wasn’t disappointed. Around that time, it was my birthday, and my daughter, and my partner, bought me some WiFi curtain tracks, and I had some beautiful curtains put up. Before that time, I’d spent about 3 yrs in the dark, never wanting, or able, to open the heavy curtains.I have mental and physical health problems, and find it difficult to motivate myself. But as Diana Duck was in one window, and Stan the Stork in the other window, I started opening the curtains to look at them. When the sun comes up, the light shines on Diana, and shows her beautiful colours. I say good morning to them. Then I go into my craft room, and Floyd the Flamingo is in the window, and I say good morning to him, as I make coffee. The Handsome Fox is in the box room, of course! The recipients of the other animals were very happy with theirs. Especially my daughter, who had the butterfly. Thank you for a great service, and helping to put some, much needed, light in my life. ❤️💙🧡💛

Still no item!
I ordered Gromit over 6 weeks ago and still not received. Sick of emailing to chase to be told will arrive next week. Well that was weeks ago.
And the wizard of oz collection. I've still not heard anything about that.

have bought quite a few Items which have been great about 7-10 days delivery. But ordered two more items about three weeks ago but still waiting. a week last monday was told item would be with them 21st April still waiting. can't get to talk to anyone. once I put four star rating received phone call straight away. Have now been told I will receive orders next week. So hopefully by this time next week will get two more great items. at the6th May still waiting . been told it will be with me today. wait and see. TO update nothing received today. no tracking number either. getting fed up with it now. will keep this site informed. Items received today 12th. May. ( 5 weeks Delivery) constant excuses even the courier had a melt down. Nice items received today. goods have normally taken up to two weeks in the past but this time about 5 or slightly longer. . was going to buy more items. but I don't like all the promises and excuses. I buy lots of garden ornaments but will have to try and buy local. or use Amazon Next day delivery.

I ordered from them over a month ago and delivery stated within a week - some three weeks later still no delivery or communication from them.
I emailed them and they have not even had the manners to reply !

Give them a chance. Yes, there have been ongoing delivery issues due to no fault of their own; simply bad luck. I did have issues with continuous delays with delivery for a large product. However, in the meantime a small decorative piece arrived in rapid time and there was impeccable service. When my large piece did arrive the courier was brilliant, very responsive and called when I was his next drop off . He said it was the first time he’d delivered for the company but I believe they are not set up as their primary service and in that case I can’t see there being an issue going forward. On a super positive note you will be hard pushed to find products anywhere near the same value so if you’re not impatient and want to value for your hard earned money then you won’t be disappointed.

Amazing quality products. I have over a dozen lights and ornaments from this company - Great quality and service