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Omaha Steaks Reviews 6,293

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the meats, noting their excellent taste and freshness. Many appreciate the variety of offerings and the convenience for their lifestyle, highlighting that orders are often shipped quickly and arrive on time. The customer service is frequently described as fantastic, with people finding the representatives helpful and efficient in resolving issues. However, some people were dissatisfied with aspects of the delivery service and packaging. Several customers reported receiving orders that were thawed or partially defrosted, with issues like damaged boxes, insufficient dry ice, or delayed deliveries. A few other people also felt that the quality of certain products, like some steaks or specific prepared meals, did not meet their expectations, mentioning toughness or gristle.

What people talk about most

Product

People report positive experiences with product, often praising the quality, freshness, and variety of items... See more

Quality

Clients share positive opinions on quality, with many praising the freshness and taste of the food, often... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise timely deliveries, well-packed... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the easy ordering process, timely... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We get the prime tenderloins, it’s very expensive but you can cut a 2” filet with a fork. The delivery is alway well packed never had an issue been a customer for years. If prices weren’t so high I wo... See more

Company replied

Rated 4 out of 5 stars

As a longtime customer, I was again happy with the quality of the products received. However, I am not happy with the new packaging. In the past, orders were received in an insulated container, pac... See more

Company replied

Rated 5 out of 5 stars

I ordered variety boxes of steaks, pork chops, chicken, hot dogs, meatballs and apple tartlets for each of my sons to celebrate the arrival of spring and Easter. It's a gift they love . They were deli... See more

Company replied

Rated 5 out of 5 stars

Their food has always come fresh and tasty. I purchase all the time around the holidays. My folks enjoy that time, so they don't have to cook before and after the holidays. Plus, depending on a r... See more

Company replied


Company details

  1. Meal Delivery
  2. Butcher Shop
  3. Food Products Supplier
  4. Frozen Food Store
  5. Meat Products Supplier

Written by the company

Omaha Steaks: Trusted by Millions for Premium Meat Delivery For over a century, Omaha Steaks has been America’s most trusted name in premium meat delivery, delivering expertly butchered, hand-cut steaks, gourmet burgers, air-chilled chicken, pork, seafood, and more - direct to your doorstep. Every product is flash-frozen at peak freshness to lock in flavor, tenderness, and quality you can taste. Whether you're grilling at home, hosting a special dinner, sending a gourmet gift, or simply stocking your freezer, Omaha Steaks offers restaurant-quality meals made easy. Our team of fifth-generation butchers and chefs ensures every item meets our high standards - and yours. We proudly back every order with our 100% satisfaction guarantee. Thousands of verified customer reviews on Trustpilot show why Omaha Steaks is the #1 rated online meat delivery service. Choose one-time orders or subscribe for regular deliveries and always be prepared to serve something exceptional. ✅ Over 100 years of butcher experience ✅ Trusted by 5 million+ customers ✅ Rated Excellent on Trustpilot Shop now at https://www.omahasteaks.com/.

Unconditional Guarantee

100% Guarantee Always

Here at Omaha Steaks, we stand behind our products... If you are not absolutely thrilled with your purchase from Omaha Steaks, for any reason at all, we'll cheerfully replace your purchase or refund your money, whichever you prefer. When you order from Omaha Steaks, your satisfaction is always unconditionally guaranteed... so you can order with complete confidence. If at any time you have problems with an order, simply contact Customer Service. Our Toll-Free phone number is 1-800-228-9872. We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided, which are confirmed on the order acknowledgement.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

This is my first & last order with…

This is my first & last order with Omaha
Steaks. My order did not arrive as expected. I live but a few miles from
the intended gift for my relatives. I checked and found the shipping was
Messed up as the deliver company said
there was an incorrect address & thus
called an exception. I know for a fact the address sent to Omaha was correct. Any other reason is on them.
Speaking of exceptional, I wanted to
surprise my relatives but the next time
I will go Burger Smokehouse as they
are customer centric and don’t have
exceptions with new Orders.

March 26, 2026
Unprompted review
Omaha Steaks logo

Reply from Omaha Steaks

We sincerely apologize that your first experience with us did not meet your expectations. Your feedback is very important to us, and we want to make things right. Please reach out to us at Socialcare@omahasteaks.com so we can learn more about your experience and work towards a resolution. We value your business and hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process. I sent the order as a birthday gift and the communication about the status, shipping and delivery was top-notch!
Thank you, the gift was well-received.

March 16, 2026
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Reply from Omaha Steaks

We are absolutely thrilled to hear that the recipient enjoyed their birthday gift! It’s wonderful to know that our communication about order status, as well as our shipping and delivery services, met your expectations. We always strive to provide a smooth and positive experience for our customers, and your feedback lets us know we’re on the right track. Thank you for sharing your experience and for choosing us to help celebrate such a special occasion!

Rated 5 out of 5 stars

Lost first shipment but omaha did great

Lost first shipment but omaha did great

March 14, 2026
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Reply from Omaha Steaks

Thank you so much for taking the time to share your feedback with us. We’re really glad to hear that we were able to turn the situation around and meet your expectations. Your satisfaction is very important to us, and we always strive to provide the best possible service. Thanks again for your support!

Rated 5 out of 5 stars

I am still waiting for my credit for…

I am still waiting for my credit for the Bratwurst that defrosted.

March 16, 2026
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Reply from Omaha Steaks

We apologize that you have not yet received your credit for the defrosted items. We understand how frustrating this situation must be and want to assure you that we are committed to resolving it as quickly as possible. Please reach out to us at Socialcare@omahasteaks.com with your order details so we can look into this matter further and provide the assistance you deserve. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.

Rated 5 out of 5 stars

Always happy with the service

Always happy with the service and product😍

March 16, 2026
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Reply from Omaha Steaks

We're delighted to hear your feedback! Thank you for taking the time to share your positive experience with us!

Rated 1 out of 5 stars

no longer frozen.

Product was delivered with no ice. Boxes were wet and no longer frozen.

March 16, 2026
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Reply from Omaha Steaks

Please provide your address, zip code, and phone number so we can look into this for you. We’re sorry for the inconvenience and want to make it right.

Rated 5 out of 5 stars

Easy to order

Easy to order. Excellent food.

March 16, 2026
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Reply from Omaha Steaks

Thank you for your fantastic review. We truly appreciate your feedback and are glad to hear that we met your expectations.

Rated 5 out of 5 stars

Easy to order

Easy to order, great sales on bundles and get Free shipping, that's what I'm talking about 😊

March 16, 2026
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Reply from Omaha Steaks

We’re glad you enjoyed the easy ordering, great bundle deals, and free shipping. We appreciate your support and kind feedback! Thank you for choosing Omaha Steaks.

Rated 5 out of 5 stars

The food is great and the price…

The food is great and the price reasonable. We will always be a customer.

March 16, 2026
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Reply from Omaha Steaks

Thank you so much for your wonderful review. We're thrilled to hear that you are enjoying everything and look forward to serving you again soon.

Rated 5 out of 5 stars

I can always depend on you for perfect…

I can always depend on you for perfect foods. The latest box I received is wonderful which has Frozen prepared meals. They are tasty. I couldn't cook them myself better. Thank you for this convenience. As I'm 70 and and trays of lasagna, shepherd's pie, chicken and dumplings etc., they Give me three meals each. Thank you so much

March 16, 2026
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Reply from Omaha Steaks

Thanks for choosing Omaha Steaks. We’re so glad you’re enjoying the meals and that they make things easier for you. It means a lot to hear this and we truly appreciate your kind words.

Rated 3 out of 5 stars

We enjoy the meats but

We enjoy the meats but, didn't like the BLACK fries 😔.
I think your quality control is lacking

March 16, 2026
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Reply from Omaha Steaks

We apologize for any inconvenience you may have experienced. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "Trustpilot" in the subject line. We look forward to assisting you further.

Rated 5 out of 5 stars

Excellent Quality of meats.

Delivered Promptly. Wide variety of selections. Quality excellent.

March 16, 2026
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Reply from Omaha Steaks

Thank you for your amazing feedback. We are delighted to hear that you enjoyed the variety of selections and that your order arrived quickly. We truly appreciate your continued support and look forward to delivering more great meals from Omaha Steaks in the future!

Rated 5 out of 5 stars

Fast shipping

Fast shipping! Products still frozen and great tasting products!

March 16, 2026
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Reply from Omaha Steaks

That's what we love to hear! Thank you for sharing this positive feedback with us.

Rated 5 out of 5 stars

The quality is awesome

The quality is awesome, the food is great. Just wish the prices were a little lower.

March 15, 2026
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Reply from Omaha Steaks

We’re so glad you’re enjoying the quality and taste! We really appreciate you sharing your thoughts.

Rated 5 out of 5 stars

Reasonably priced

Reasonably priced, high quality, expeditious.

March 15, 2026
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Reply from Omaha Steaks

Thank you so much for your feedback, we truly appreciate it!

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