Omni Capital Retail Finance Reviews 

The service has been very good I have not had any hassle I would recommend omni to my friends if they had to choose

First class service. Rianna was patient and thorough and helped me with my enquiry. Thank you very much

Simple procedure, i am nearly 70 so online can be quite daunting, everything was very clear and straightforward to do.

Easy to use and quick decision.

Easy to understand, quick responses, all done in a matter of minutes. Used before, hence would definitely recommend.

Responsive customer service from customer service agent "Sade". I can always count on OmniCapital's customer service team to be on the ball and resolve any issues swiftly.

Everything was quick and simple. The service provided is very good. Highly recommended

Everything was quick efficient and easy and was all completed online.
A very painless experience and I will use them again if the need arises.
First Class

The operator I spoke to was polite,friendly, knowledgeable and very helpful and was able to answer all my questions and correct my email and confirm she had the correct one and sent all the other details I needed to access my account. Very pleased

The service's straightforward application process, quick responses, and the option to pay in installments are excellent features.

Straightforward process and quick decision. Thank you. I applied for a loan with zero interest as offered by the merchant. The documentation is clear and in plain English. Well done ... I cannot speak for others.

Shocking website, can't enter phone numbers at all very stressfull

Thank you Omni Capital. Was a very easy process to receive the loan.

I applied for a loan for my new kitchen. Omni Capital were on the case and following the issue of my employment history were able to advance the loan.

Thanks to the incompetence of Omni Capital, the credit score I worked really hard to build has dropped by 150 points within two months. I have never missed a payment before, never had any issues paying my bill, or any of my bills for that matter, and have been trying to build my credit so I can get a mortgage. Omni Capital has just jeopardised my chances of that.

I have a three year loan for my iPhone 13 that I was signed up for by Aerial direct in 2022 (not my choice), I then had a payment bounce in November 2024 due to a change in finances, I was emailed saying they've added a late fee and asked when I could make the full payment, or if they could add it onto my next instalment. I chose the latter but never received an email confirmation, and they didn't add it on. I emailed back the next month asking about it and got no response. I have tried calling them once a week since then and have either had the phone put down on me or they've just not answered. None of my emails have been answered either, until today February 2025, I got an email about a payment that bounced yesterday, although I have the money for it in my account, saying they'll be adding another late fee.

Cherry on top is that I used to be able to manage my account online, but when I have logged in since the issue, there is no record of my loan amount. It is due to be paid off by the middle of this year, and I want to close my account and be done with this horrible company, but how can I when I can't get in touch with them?!?!

It was very easy straight forward process.

I recommend, a 5star service I received. Quick, simple and good valued staff and services.

Paperwork was easy to complete and did not have to wait hours for a decision.

Rachel Townley was exceptionally helpful in helping me get a new phone. The whole process was very easy but she assisted me through the process.