Omni Capital Retail Finance Reviews 622

TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

Great work and windows but they did turn up to do the windows and then could not do them so had to rearrange a date and called their office number multiple times and no answer. However the people were... See more

Company replied

Rated 5 out of 5 stars

Had my new windows fitted recently and just wanted to say how impressed I am with the whole experience. Jack and Arron did an excellent job from start to finish they were professional, friendly, a... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the experience was exceptional. The team were professional, friendly, and completely trustworthy throughout. Communication was excellent, the work was completed within the same d... See more

Company replied

Rated 5 out of 5 stars

Cant fault this company .very afficiant.very helpful and great service.couldnt be more happier thank you

Company replied

4.2

Great

TrustScore 4 out of 5

622 reviews

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Rated 5 out of 5 stars

Cant fault this company .very…

Cant fault this company .very afficiant.very helpful and great service.couldnt be more happier thank you

May 18, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

Thanks for leaving such a good review!

Rated 1 out of 5 stars

Had a alot of trouble with them

Had a alot of trouble with them , no 1 is i had financial difficulties so i asked them for a favour of reduced payment on which they for agree for 2 months from October 2025 to December 2025 , in return they have out missed payments on my credit files even till by March now upto 7 months now in a row they putting missed payments on my file due to which i got declined for mortgage 😒.

May 1, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

Thank you for taking the time to leave a review. We’re sorry to hear that you’re disappointed.

We’re committed to supporting customers who are experiencing financial difficulties and ensuring they receive the right help for their situation.

As part of our obligations, we must report payment history to credit reference agencies, and we make customers aware of this when entering into these arrangements.

If you need any further assistance, please contact us at customerenquiries@ocrf.co.uk.

Rated 5 out of 5 stars

Loan agreement

Whenever, I contacted the team, they were very helpful in answering my questions, in a professional and friendly matter. They took time to explain procedures and next steps

May 6, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

We're pleased to be able to help, thanks for leaving your review.

Rated 5 out of 5 stars

Excellent Service.

From start to finish, the experience was exceptional. The team were professional, friendly, and completely trustworthy throughout. Communication was excellent, the work was completed within the same day as promised, and the scaffolding was removed within the agreed timescale. I’m extremely pleased with the new windows, and there were no issues at any stage of the process. I would have no hesitation in using this company again for future work and would highly recommend them.

May 1, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

Thank you for leaving your review, we're delighted to have helped you purchase and instal your new windows and glad that the process went so smoothly.

Rated 4 out of 5 stars

Great work and windows but they did…

Great work and windows but they did turn up to do the windows and then could not do them so had to rearrange a date and called their office number multiple times and no answer. However the people were polite and installed lovely windows

April 30, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

We're delighted to have helped you make this purchase and that you are happy with the end result.

Rated 5 out of 5 stars

I am very satisfied

I am very satisfied. The online process was quick and easy.👍Thanks

April 15, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

We're pleased you found the process simple, thanks for leaving your review.

Rated 5 out of 5 stars

New purchase

Everything straight forward form start to finish of the process all explained throughout at each step completion very swiftly and stress free excellent

April 16, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

Thank you for leaving your review.

Rated 4 out of 5 stars

It was good

It was good, thank you

April 22, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

We're pleased that everything has gone well for you, thank you.

Rated 1 out of 5 stars

Months after utilizing the company's…

Months after utilizing the company's financing services for window and boiler replacements, I was informed that my three outstanding debts had been transferred to Novu Finance, with one loan subsequently assigned to Omni Capital.

Upon inquiring about early settlement figures, I noted a significant reduction in the outstanding balance for the two loans managed by Novu. However, no such reduction was offered by Omni Capital, as they continue to levy interest for the full term of the loan, even if settled early. Furthermore, Omni Capital is uniquely imposing an early repayment fee. Had I been aware of these specific terms and conditions associated with Omni Capital, I would have opted against utilizing Stay Bright Windows for the financing arrangements.

April 21, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

Thank you for taking the time to leave a review. We’re sorry that you’re disappointed with the early settlement figure you have been quoted.

If an early repayment quote from a loan provider includes a refund of some the interest that would otherwise have been payable on the loan, this is usually because all interest due over the full loan term was added to the loan balance when it was first started. With an Omni loan, instead of adding all interest to the loan balance at the beginning, we calculate and add interest on the outstanding balance each month – meaning that there is no interest to refund if the loan is repaid early.

Our repayment quotes therefore include the remaining capital that needs to be repaid, plus any charges that were detailed in your credit agreement when the loan was first taken out.

If you have any further questions about how your settlement figure is calculated, please contact our team at customerenquiries@ocrf.co.uk

Rated 5 out of 5 stars

Had my new windows fitted recently and…

Had my new windows fitted recently and just wanted to say how impressed I am with the whole experience. Jack and Arron did an excellent job from start to finish they were professional, friendly, and clearly took pride in their work.

They worked efficiently, kept everything tidy, and made sure the finish was spot on. It’s not always easy having work done in your home, but they made the whole process smooth and stress-free.

Really pleased with the result and wouldn’t hesitate to recommend them. Thanks again, Jack A and Arron T!

April 15, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

Thank you for leaving such a positive review about your fitters - we're pleased to have been able to support your purchase.

Rated 5 out of 5 stars

Professional company to deal with

Professional company to deal with, no hassle, great service, best of all interest free, so it can't be any better

March 27, 2026
Unprompted review
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Reply from Omni Capital Retail Finance

Thank you for the positive review!

Rated 1 out of 5 stars

I cleared an agreement for £8000 plus…

I cleared an agreement for £8000 plus £45 admin charge three days before the first payment was due. They still took the first installment with interest. I know I should have cancelled the direct debit but it's rare that I take out finance and I forgot. I also had no reason to suspect that they would go ahead and take the money leaving me overdrawn.
Four days on and there is still no refund. Let's put it this way:
A finance company takes money from someone after they have cleared their debt in full. What's that called? In my world, it is called theft.

March 25, 2026
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

Thank you for your feedback. We are sorry to hear that your Direct Debit was taken when you had paid your account off in full. We can see that you spoke with one of our agents on 26th March, who explained that your direct debit was already in the process of being collected at that time and unfortunately could not be cancelled. However, you were reassured that a full refund would be processed as soon as the payment has cleared.

We’re sorry to hear that this has resulted in you becoming overdrawn. If you have incurred any bank charges as a result, we would be happy to review these for reimbursement. Please send a screenshot showing the fees to customerenquiries@ocrf.co.uk, and our team will assist you further.

If you have any additional questions, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Very easy

Very easy, quick and efficient process, good communication via email.

February 9, 2026
Unprompted review
Omni Capital Retail Finance logo

Reply from Omni Capital Retail Finance

Thank you for your feedback!

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