Purchased a deep omnitub, arrived and fitted with ease. Looks super great. Only had an issue when the fitter lost the waste pushdown part. Contacted Ollie via WhatsApp, and had a great personali... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more
Company replied
Having visited the Omni Tub showroom we were delighted to be able to see the product and check the dimensions and ease of access into the different baths. The colour matching is a great service as we... See more
Company replied
My order arrived promptly and well packaged. Due to changed availability of labour, it was some weeks before my plumber could install the tub, whilst I was away, It looks amazing (in my tiny bathroom)... See more
Company replied
Company details
Written by the company
A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.
MANUFACTURERS GUARANTEE
30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.
Contact info
Unit 5A Batch Business Park, BS24 0ES, Lympsham, United Kingdom
- 01934 751 200
- info@omnitub.co.uk
- www.omnitub.co.uk
4.3
Excellent
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Lovely bath 1500 x 800
Lovely bath 1500 x 800, ideal for our narrow on-suite.
Overall straight forward transaction, delivered quickly with no fuss.
Dropped a star because I would have had the model with the wider long side ledge, not clear when ordering, heard it verbally when watching their videos after receiving bath
March 20, 2024
Customer attentive business
Customer attentive business.
Ollie is a knowledgeable, informative and enthusiastic business owner.
March 18, 2024
I am disabled and the size of the tub…
I am disabled and the size of the tub was great, best bath that i have bought.
March 7, 2024
Ollie made the experience great
Ollie made the experience great. He was so helpful and answered all my questions very quickly and very often after hours. He's an asset to the business. Mind you the bath isn't fitted yet but I feel optimistic ☺️
March 14, 2024
My bath went to Scotland
Process would have been very simple and smooth, but on despatch, my bath was incorrectly labelled and went to Scotland delaying its arrival to me
March 6, 2024
Reply from Omnitub
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused due to the mislabeling of your bath, which led to its unexpected journey to Scotland. We understand that this delay was not ideal, and we are genuinely sorry for any frustration it may have caused.
Upon learning of this mishap, we took immediate action to rectify the situation as swiftly as possible. The bath was rerouted over the weekend and, thankfully, delivered to you first thing Monday morning. We strive for excellence in our logistics and customer service, and it's clear in this instance, we fell short. For that, we are deeply sorry.
We appreciate your understanding and patience as we worked to resolve this issue. While we respect your viewpoint on the rating, we hope the quick resolution and delivery demonstrate our commitment to customer satisfaction. Our team values your feedback as it helps us improve our service.
We hope you will enjoy your Omnitub and that it meets all your expectations. Should you have any further concerns or require assistance, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to the opportunity to serve you better in the future.
Aftercare service needed
Whilst I think this is the best small tub going, I have to say it's a lot of money for what it is. There's a lot of DIY needed; you have to fit the feet yourself (these are disappointly basic, a piece of folded fibreglass and four 6 screws), you have to drill the overflow yourself and although a video states that Omnitub will do this for you, this service isn't offered on the website. The instruction sheets offer little more than advice. I contacted the company for clarification on one of the sheets and am yet to receive a reply. The tub arrives on a large wooden pallet, which you have to dispose of yourself. I think for the money I paid, I was hoping for a better aftercare service, or any aftercare service.
March 7, 2024
Reply from Omnitub
Thank you for sharing your thoughts and for recognising the quality of our small tub, which we strive to position as the best in its category. We value your feedback, especially concerning the aspects you found to be less satisfactory, and I would like to address these points in more detail.
The decision to require customers to fit the feet themselves is indeed a deliberate one, aimed at enhancing the tub's accessibility and ease of installation in various property layouts, including tight spaces that are often challenging to navigate. This approach allows for a reduction in the tub's overall width by approximately 45mm, facilitating smoother transportation and installation. Please be assured that the fibreglass feet, despite their simplicity in appearance, are designed and handcrafted to meet extremely high standards of durability and support.
Regarding the DIY aspect of drilling for the overflow, we made a strategic decision in January 2024 to sell our tubs without pre-drilled overflow holes. This change was implemented to offer our customers more flexibility in customising their installation and to eliminate the risks associated with incorrect drilling, which can be both costly and time-consuming to rectify. We understand the challenges this may present and are continually seeking ways to improve our guidance and support for this process.
The use of a large wooden pallet for delivery is a measure taken to ensure the safety and integrity of our tubs during transportation. While we recognise the inconvenience of disposing of the pallet, this method currently represents the best balance between protection and practicality, given the limitations of available courier services.
We strongly advise that the installation of our tubs be carried out by professional bathroom fitters or plumbers. This is to ensure that the installation meets the necessary standards of safety and functionality, as our products are not intended for DIY installation without professional oversight.
I regret to hear that your experience with our aftercare service did not meet your expectations, especially in regard to timely communication. This feedback is crucial for us, and we are committed to reviewing and enhancing our customer service processes to ensure that all enquiries and concerns are addressed promptly and effectively.
Once again, I appreciate your feedback and want to assure you that we are here to support you with any further assistance you may require. Please feel free to reach out directly, and I will personally ensure that your concerns are addressed to your satisfaction.
Thank you,
Ollie
Great communication… beautiful bathtub-…
Great communication… beautiful bathtub- everyone who sees it comments on the quality and styling. We had a very awkward space and I’m overjoyed that omnitub had a fantastic tub to fulfill our needs.
February 20, 2024
Reply from Omnitub
Thank you for taking the time to share your positive experience with our bathtub and services. We're delighted to hear that our product not only fits perfectly in your unique space but also garners admiration for its quality and design. At Omnitub, we strive to cater to the diverse needs of our customers with our range of products, and it's truly rewarding to know we were able to provide you with a solution that brings you joy. If there's anything more we can do to enhance your experience or assist you in the future, please don't hesitate to reach out. Thank you once again for choosing Omnitub, and we look forward to serving you again.
Love it...
Great communication, very quick delivery, brilliant service. Stunning deep seated tub. Its the smallest of the designs but really packs a punch, more than big enough. Thank you. I love it...
February 23, 2024
Reply from Omnitub
Thank you very much for your kind review! We're thrilled to hear about your positive experience with our communication, delivery, and service. It's wonderful to know that our deep-seated tub has met and exceeded your expectations, especially in terms of size and comfort. At our company, we take great pride in ensuring that even our smallest designs deliver exceptional quality and satisfaction. Your feedback is incredibly valuable to us, and we're so pleased that you love your new tub. If there's anything more we can assist you with, please feel free to reach out. Enjoy your soaking experience, and we look forward to the opportunity to serve you again in the future. Thank you for choosing our product!
Reply from Omnitub
Thank you for your positive feedback regarding our communication and customer service. We're delighted to hear that you had a good experience with us. At our company, we strive to maintain high standards in our interactions and service delivery, ensuring that every customer feels valued and supported. Your satisfaction is our top priority, and it's rewarding to know we've met your expectations. If you have any further questions, needs, or feedback in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you for choosing us.
Omnitub testdrive
We were able to attend the showroom to 'testdrive' the seated deep tub to see if our various injuries and new hips could cope with getting in and out! Ollie was very helpful and interesting about all the tubs they provide and how they make them. Ordering was quick and easy and the delivery prompt and painless. Our tub being plumbed in as we speak, can't wait for my first bath!
Update; I had to wait a very long time for the tub to fill sufficiently to have any sort of bath at all! Unfortunately, the volume of hot water required for this bath is considerably more than my previous, large conventional bath required and so I have to use at least two immersion heaters full, involving waiting for it to reheat so no chance of 'a quick bath'. I have expressed this to Omnitub but post-sale care is lacking. Make sure you ask about volume before purchase as I have made an expensive mistake.
February 2, 2024
1250x750 and 700 deep bath tub.
Excellent customer service and beautiful bath tub. Very well made. Deep so you can soak in it. Looks beautiful in the bathroom. Thank you.
January 22, 2024
Reply from Omnitub
Thank you for your wonderful review! We're thrilled to hear about your satisfaction with our customer service and the quality of your new bathtub. It's great to know that its depth provides a comfortable soaking experience and that it adds beauty to your bathroom. We take pride in the craftsmanship of our products, and it's rewarding to see this reflected in your feedback. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your beautiful, new addition, and thank you once again for choosing us.
Reply from Omnitub
Thank you so much for your positive review! We're delighted to hear that you found our staff helpful and that you're pleased with the quality of our product. At our company, we strive to ensure that every interaction and product meets the highest standards of excellence. Your feedback is incredibly important to us as it reinforces our commitment to providing outstanding customer service and quality products. Should you need any further assistance or have any questions in the future, please do not hesitate to contact us. Thank you again for your kind words, and we look forward to the opportunity to serve you again.
People at Omnitub were very helpful and…
People at Omnitub were very helpful and pleasant
Man who delivered the unit was very good, he delivered the bath right to the door with a smile and good humour
January 25, 2024
Reply from Omnitub
Thank you for taking the time to share your positive experience with Omnitub. We are delighted to hear that our team was able to provide you with the helpful and pleasant service we strive for. It's also wonderful to know that the delivery of your bath was handled with care, a smile, and good humour. We understand the importance of every step in your experience, from the first interaction with our team to the delivery of your product, and we're glad that we could make it a pleasant journey for you. Your satisfaction is our top priority, and feedback like yours is incredibly rewarding. Should you need any further assistance or have any more feedback, please don't hesitate to reach out. Thank you once again for choosing Omnitub, and we hope you enjoy your new bath.
Reply from Omnitub
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with the super fast delivery and the quality of our product. We strive to exceed expectations in both our service and our offerings, and it's rewarding to know we've achieved that for you. Enjoy your new purchase, and should you need any further assistance or wish to share more about your experience, please don't hesitate to get in touch. Thank you for choosing us, and we look forward to serving you again in the future!
Great tubs, terrible customer service.
I've purchased two of these tubs over the years. The tubs themselves are great, I love how they come in a variety of sizes to fit any awkward space, but the customer service is non existent. The last tub I bought, the pop up waste (that I purchased for an additional £120) was faulty and doesn't pop up to let the bath water out. I was told initially I would be sent a replacement from the manufacturer but it never appeared. Multiple emails and WhatsApp messages later and I eventually gave up after a few months of chasing as I just don't have the time or energy. I now mainly use the shower over the bath to avoid the hassle of having to wrestle the plug out. I'm not keen to shell out on a replacement myself given it cost so much. What a *waste*!
EDIT: To clarify I sent 3 follow up emails after not receiving the replacement part (the initial offer of a replacement part was to Omnitub's credit, prompt, but just never materialised), as well as reaching out on WhatsApp a couple months later, none of which were responded to in any way, leading me to conclude it was a lost cause and not time well spent in the midst of other renovations. The recent arrival of a house guest who wished to have a bath led me to revisit the issue that has been niggling. I would be happy to update the review if resolved as the bath tubs themselves are great but my experience with the customer service, not so much.
January 31, 2023
Unprompted review
Reply from Omnitub
Updated Reply
You can not take delivery and leave it 252 days before raising an issue on an order. Whilst I am sorry you did not receive a response to us regarding your query (I can't locate a response) We can not make an adjustment to an order that has been delivered for 252 days.
You should have checked goods well in advance of this time.
Once goods lands they need to be unpacked and checked for damages and that your order is complete. Had this step been taken it would have been able to be resolved.
I certainly can't assist with this issue now being 551 days since delivery, assuming delivery took 7 days from leaving us to landing with you.
I am sorry this has worked out this way but I am unable to assist on a matter of such an age.
Original Reply
It's just one WhatsApp message which has been missed which was sent on 03/03/2023. 334 Days ago. Apologies I didn't reply to this message. In regards to the email I did go to the manufacturer of the part on your behalf and did order the part to be sent to you which was acknowledged from the supplier but was not received by yourself. This then in turn did not lead to more following up from our side to the supplier in regards to the part. This was an error on our side which I have since rectified. "Terrible customer service"... We simply failed to chase up to a supplier which confirmed dispatch of the spare part. Granted that was an error. But "Terrible" seems rather harsh.
Great tub, service sucks
The tub itself is great but they put in the wrong drain-overflow combo so I had to buy another new one. I've been sending them multiple mails and a few messages on Instagram but hear nothing. I cannot recommend them due to customer service...
>>update:
After seeing the reply I got in touch with omnitub for a 4th time, via whatsapp this time. I did immediately get a reply there (and they did aknowledge receiving my old message via the website form, with no reply from their side).
However, my issue has not been solved since between the time i received the order and started the renovation I did not notice they sent me the wrong product.
So, if you do decide to order here, double check what you get. Even if they hide it well under the tub in all the packaging and you have to wait for renovations. That's why I kept it safely packaged and now lost a couple hundred euros...
September 20, 2023
Unprompted review
Reply from Omnitub
Please do not use Instagram for customer service messages. We have WhatsApp, Phone or Email. (In that order). I am more than happy to assist you on this matter if you would like to reach out on the other methods.
A fabulous and unique product
A fabulous and unique product, lovely design, British made (not Chinese crap), a WIDE range of sizes and excellent customer service. We love our new bath - thank you OmniTub
January 25, 2024
Unprompted review
Great product and great service
Great product and great service. The customer service over WhatsApp is second to none. Very responsive and detailed. The courier had a bit of difficulty with their delivery schedule and even though it wasn’t Omnitub’s fault or responsibility they did a fantastic job of finding out what was going on and communicating on my behalf.
January 2, 2024
Excellent service and great tub
January 2, 2024
Poor delivery
I haven't had the bath fitted yet but it looks great, just what I wanted.
On the downside, I book a delivery for Friday afternoon and it didn't arrive until Tuesday morning. There was no update at all about when it was going to arrive and I emailed the company on the Monday and still haven't received a response.
Also it just being left on a pallet on the street isn't exactly great, but I suppose that's just how it comes.
January 11, 2024
Reply from Omnitub
Hi Lyndsey thank you for taking the time to write this review. In relation to delivery to Northern Ireland I can confirm it did take an extra two days to be passed through the system which can only be put down to load going from the Mainland to Northern Ireland. I will change delivery now so that Northern Ireland customers can only work on a booking system for delivery which will go live on the site from today. If you have any further questions or queries regarding the order then please feel free to reach out to me. Best regards. Ollie
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