Purchased a deep omnitub, arrived and fitted with ease. Looks super great. Only had an issue when the fitter lost the waste pushdown part. Contacted Ollie via WhatsApp, and had a great personali... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more
Company replied
Having visited the Omni Tub showroom we were delighted to be able to see the product and check the dimensions and ease of access into the different baths. The colour matching is a great service as we... See more
Company replied
My order arrived promptly and well packaged. Due to changed availability of labour, it was some weeks before my plumber could install the tub, whilst I was away, It looks amazing (in my tiny bathroom)... See more
Company replied
Company details
Written by the company
A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.
MANUFACTURERS GUARANTEE
30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.
Contact info
Unit 5A Batch Business Park, BS24 0ES, Lympsham, United Kingdom
- 01934 751 200
- info@omnitub.co.uk
- www.omnitub.co.uk
4.3
Excellent
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Super fast delivery and excellent customer service
super fast delivery and the support was excellent. I had to call for some advice and they were super helpful and the also made some recommendations that I had not taken into account.
September 10, 2023
From order to delivery...
From order to delivery Omnitub have been helpful & supportive. Any questions/concerns I've had this far have were answered promptly - very reassuring when purchasing this type of product online. My new tub is yet to be installed and I remain confident Omnitub's support & advice will continue should any issues occur.
August 30, 2023
The customer service at this company is…Amazing
The customer service at this company is out of this world - to the extent that when I had a quick question about installation and messaged Ollie, he took the time to record a 30 second video for me explaining it all... despite him clearly being on holiday at the time as he was being handed drinks by the pool! Meant my fitter could get on with the bath that day. No hanging around for days waiting for emails to be read and answered. Absolutely brilliant.
August 1, 2023
The lovely man at the showroom was SO…
The lovely man at the showroom was SO helpful!!! He sent me video messages in response to my questions and even offered to sit in a bath for me to show me how big it was to save me going to the showroom. Tempting as this was, I wanted to sit in the tub myself before buying one so we met him at the showroom and sat in a few. It was worth the 2 hour journey.
The tubs are great. The service has been great. Now to fit the bathroom and actually put water in my tub and ignore the rest of the world and feel like a goddess just for half an hour!
August 30, 2023
First class service and first class service…
First class service and first class product! I had a query which was responded to very quickly and my bath tub arrived on time with the bath panel arriving ahead of time. Packaged very well, you can see this company take pride in their products from start to finish. We ordered the 1700 by 750 deep soaker tub and it is perfect for me that is 6.2ft tall and can easily fit 2 persons in.
August 22, 2023
Small Tubs
No such tubs available in Ireland. Cost extra to import but I finally have the solution I need.
August 29, 2023
Staff are accessible and helful so easy…
Staff are accessible and helful so easy to check before and after buying any points.
August 21, 2023
Professional and helpful
Really helpful guidance and support pre purchase and everything delivered quickly. It was so reassuring to actually speak with someone who cared to give me the right advice.
August 29, 2023
Just had my Omnitub delivered
Just had my Omnitub delivered, on time! Excellent customer service with Ollie providing real time information on choosing the right bath tub. Love the portable design. Excellent product and most definitely recommend to others. Thanks Ollie.
August 30, 2023
Communication was brilliant
Communication was brilliant! Although Ollie was on holiday I could still ask him questions! Instead of just replying to me with a text message! He did a video call which was brilliant!! The tub is amazing!! I work away and i have just got home! My bathroom is finished! The tub is a 100% better than I thought it would be!! So so pleased with it! Thankyou Ollie for all your help! Highly recommended this company!!
August 21, 2023
The option of buying seconds was a…good experience
The option of buying seconds was a plus.the speed of arrival to its destination was efficient.
August 17, 2023
Great advises and support
Great advises before ordering and useful support for the transfer. Thanks!
August 20, 2023
My new bath is amazing, Thank you for all your help and…
Thank you for all your help and arranging the change of my delivery with ease.
My bath got delivered this morning and it looks amazing.
Would highly recommend ⭐️⭐️⭐️⭐️⭐️
August 6, 2023
A bath tub with the wow factor
A bath tub with the wow factor! I am so pleased we came across this company online & are absolutely delighted with our spa-like room that this purchase has created. The depth of the bath is amazing. A proper soaking experience. Purchasing was easy with all questions answered very quickly (even out of hours) on wattsapp. It was delivered in perfect condition on the day of our choice. Smooth transaction & an even better end result than we imagined. Very happy 😊
July 21, 2023
Unprompted review
USA Omnitub
We live in Minnesota and our tub arrived promptly and safely! Ollie answered all of our questions and we could not be happier with our purchase. I would definitely recommend omnitub to other buyers in the USA if you're looking for an extra deep tub that just doesn't exist to buy domestically.
May 23, 2023
AVOID buying from them !!!!!!…
I wish I could read reviews before purchasing a bathtub and a panel!!!! Paid £1220. My bathroom refurbishment took longer than planned. Now they can't accept a panel return cause I went a few days later!!!!! Avoid this stupid company with a horrible manager!!!!! I am stuck with the panel in my living room and have to pay 225 for it !!!!!!!! AVOID
July 17, 2023
Unprompted review
Reply from Omnitub
This is a out of order. I'll explain why.
The Returns Policy is listed on every page on the website. It's also listed on the checkout.
14 days to raise a return is common when ordering palleted items, expecially for the bathroom sector.
The request was raised ourside of the 14 day period.
One of the main reasons for having 14 days to raise a return is to ensure goods are checked within 48 hours of receiving a delivery for damages.
Depending on your interpretitation of a few days... You left is over 100% outside of our returns period to raise a return. So whilst I am not concluding what 'a few days' means, you're over 100% outside of the returns period.
I was not horrible on the phone. All our calls are recorded and I am happy to paste a link to the call you made after you emailed and asked me if you could return the item which was over 100% outside of the returns period to which I explained I could not onto this review thread. The link to the call will provide the most clarity on who could be classed as 'horrible' on the phone, either you or me. But I highly doubt you will consent to me sharing the link to the call. If you do. Change your review to accept it and I will post it after recording your cosent.
Just to clarify also one final point. Your original email asked if you could return the panel as you just don't need it and described it as being in not used condition.
Now after I said we couldn't accept it and then your phone call and now your 1 star review, you have asked me to replace the panel due to noticing a scratch on the panel.
Anyone reading this can see what's going on here.
I am not replying to your email. I will reply to you on here. In the open, because 1 star reviews get attention and customers considering a purchase read them and I want people to know I generally do care about our customers and that I try really hard to make Omnitub work and succeed. I will not tolerate customers like you throwing out a 1 star review for no reason whatsoever but for the fact that I am not able (like, literally not able) to break a returns policy which is stated on every page on our website).
One final thing. You can read reviews before purchasing a bathtub and a panel. It's called Trustpilot and you're on it. This page doesn't magically appear after purchase. It's public.
Fortunately for me our customer service does come across as positive and far outweighs minor issues like this where we receive a 1 star review for doing literally nothing wrong.
We purchased an Omnitub about 1 years…
We purchased an Omnitub about 1 year ago and it is the best purchase I have ever made. We have the Omnitub duo and I had a bath board specially made to fit my wine glass (where I am currently writing this review) If we ever move the first thing I would do is have the bathroom done with an Omnitub.
I remember when it was delivered it was sat in my living room for a couple weeks and the kids used it as a den. It’s huge!!!!
We also put the hamster in it from time to time for a run and he loves it just as much as we do.
Anyway, from a very tipsy and happy customer, buy the Omnitub if your getting a bathroom installed.
Thanks Omnitub!
July 31, 2022
Unprompted review
Good
Good, honest guidance on website, good supportive money saving personal advice. Great product, great price. Smooth delivery. Packaged well, now installed. Thanks
July 3, 2023
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