Omnitub Reviews 416

Love our new bath tub, called before ordering and spoke to a super knowledgeable and friendly guy. Everything arrived ion the agreed day and in perfect condition. Five stars, excellent company

Rang and asked for help but they were not very clear re fitting of bath sides. Very dismissive and said people got them fitted by a professional. Maybe because I’m a woman?!

Excellent service from ordering to delivery

Super helpful customer service, lots of support with purchasing and me needing to delay delivery times, and very understanding when I needed to change it for a different sized bath! It's now installed and we LOVE it - so much space saved in our cosy bathroom when we couldn't do away with a bath completely.

This is my third Omnitub and I’m super happy to receive it and looking forward to getting it plumbed in. Awesome product and incredible customer service. Can’t recommend enough.

Ordering is very easy and any questions are answered very quickly. Delivery is prompt. Great service

Excellent product advice and a very happy customer

I was so expecting to give a 5 star. The tub itself brilliant, the pre-sales service excellent, the post sales pretty dismal. I requested the return of same condition purchased overflow and pop-up waste. The returns period had passed - my error due to personal circumstances. I got one reply to three messages and emails saying sorry no. While I get the returns period was my error, refusing to accept a £125 overflow and lack of comms, against a £1000 tub is in stark contrast to pre-sales experience and makes it hard to recommend overall.
In response to the reply below: The 'dismal' was in response to the fact that I followed up with further whatsapp messages and email with no reply. I was appealing to some common good will bearing in mind I'd spend nigh on £1k with you. Id have been happy to pay a restock fee, knowing Id missed the return date (NB I am not quibbling the statutory returns period). From my side it was a mistake amongst a busy time but just thought (as a manager of two businesses myself) a little good will goes a long way and positive personal recommendations and a frustrated customer brings about time spent on Trustpilot responses.
That all said my delight at the product itself and pre-sales, sales remains.

Fast delivery and fabulous tub!

Everyone comments on how deep it is. Kids love it, I love it and it looks amazing! Could not be happier. Can’t wait to get another for my ensuite!

Our Omnitub was installed about 2 months ago and we absolutely love it! We chose an Omnitub Duo Max and even in our tiny bathroom it fits perfectly and actually makes the bathroom look bigger!

I had been following Omnitub for a few years and was yearning for a deep soaking bath. I loved the fact that the tubs are British made and there is a huge choice of sizes, something for everyone. I am so glad we went ahead with it.

Soaking in the bath is pure bliss and is great even for small spaces. It feels so luxurious to recharge and warm aching bones and muscles in a really deep tub.

If you are looking for a great deep soak bathing experience, definitely choose an Omnitub!

Wanted a spa bath to go in our new barn conversion and found Omnitub quite local to us - loved that they were based on Japanese designs but handmade locally in Uk. Ollie was very helpful in showing us the various options and helping us create a unique tub. We chose a grey tub with black fittings and it looks fab with our colour scheme. Delivery was speedy and they held for us until we were ready to install. Ollie very helpful with queries. Generally use in colder months when too cold to go to hot tub and it is so relaxing

Ollie was fantastic from start to finish. Very helpful, nothing was too much trouble. The only slight let down was the delivery. This was attempted and failed twice. That being said, it's not Omnitub's fault. The courier didn't check unloading procedures with our company.

The bath itself is a piece of art. It's much better than I expected from a fibreglass bath. My bathroom fitter was quite impressed with it too, and that man has seen more than his fair share!

More impressive than the bath though is the customer service. There was something missing from our order and when I rang up to make enquiries the helpful guy on the phone confirmed it before I could tell him. He then made sure it got sent out that same day and I called up way past moon.

Prompt delivery
What an amazing bath (Japanese soaking bath)
Wish I’d bought one years ago

Very easy to deal with. Loads of info on the website to help you make informed choices.
They made alterations to the bath for me that is built like a tank and everything came well packaged.
Recommend and not a great deal more cost than a quality standard side bath.

Ollie was very helpful with all my questions prior to purchasing my Omni-tub.
The process was spot on from start to finish. The Omni-tub, wow wow, excellent quality and a real feature for any bathroom.
Highly recommended 👌

Product itself seems fine but customer service is poor. My tub arrived with a small scratch on it. I contacted Omnitub and they offered to send out a repair kit. I’m a plumber so I was happy to buff out the scratches myself. So I said thanks and I received an email to say my order had been amended to include this repair kit.

And that was it! Nothing was delivered and trying to get in touch with them to ask where it is is proving next to impossible, so I still have a scratched bath and no customer service in sight. Wouldn’t buy from them again, which is a shame because it all seemed to be going well until it very much wasn’t.

Omni-tub were super speedy and friendly in responding to my request for pricing. The guy I spoke to commiserated kindly with me about the additional hefty price of safe delivery to ireland (€335ish). On top of which, followed the import duty (€500ish) was crushing. Never again will I buy anything in the UK. But I can’t fault Omni Tub, their people or DHL.

Prompt help with any queries before purchase.Delivered on time. Helpful follow up and refund for additional items. Not installed yet.