One2One Mortgage Solutions Ltd Reviews 

216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the staff members are exceptionally helpful, incredibly patient, and deeply knowledgeable throughout every single stage of the process. Consumers note that the dedicated team is always readily available to answer any questions and truly makes complex property transactions feel completely stress-free. Some reviewers were happy with the additional assistance regarding comprehensive home insurance and helpful recommendations for reliable local solicitors. People frequently mention how remarkably quick and efficient the overall communication is from the very beginning all the way to final completion. Reviewers emphasize that these consistent efforts put first-time buyers completely at ease during what is typically a very overwhelming time.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, knowledgeable,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, approachable, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for being brilliant from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 service from Zack! For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’... See more

Rated 5 out of 5 stars

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recom... See more

Rated 5 out of 5 stars

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and t... See more

Rated 5 out of 5 stars

Just completed on another remortgage. I have used the team at one2one for a few years now for all of my personal insurance, will, and mortgage needs, and I could not recommend them highly enough. They... See more


Company details

  1. Mortgage Broker

Written by the company

One2One Mortgage Solutions in Cwmbran offer mortgage and insurance advice for first time buyers, people wanting to remortgage or have life insurance cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(216)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and knowledgeable team

The entire process of buying a home can be very overwhelming. However, being accompanied by One2one mortgage solutions, the experience was rather smooth for me. The team was very professional, and knowledgeable. They were fast in responding to any questions and they were very proactive! Everything was clear and explained throughly. I would highly recommend them!

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

One2One Mortgage Solutions.

We've recently succeeded with a remortgage, which in these testing times has to be a 2 year Tracker.
One2One have been absolutely amazing throughout the process.
In particular I'd like to shout out to Gemma and Amy.
All the way they were on hand to steer us through all of it.
I'd also like to thank Niall for his advice last week with arranging our life insurance.
Finally a mention to Natalie, who came out to value our property and gave us heaps of advice.
If you're new to the mortgage process, or like us you're due renewal, I strongly recommend One2One for help with it.

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

One2one amazing from start to finish…

One2one amazing from start to finish with our remortgage, 1st time I've swapped to a different provider so lots of questions, never a stupid question and all answered with no problems.
Highly recommend them and will use them in future.
Great team keep up the hard work.
Support local.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing company, helped me out with a mortgage when i thought i might not be able to get one. The team was super friendly and was even sending me potential properties that would be in my budget.

Answered all my questions professionally and didnt make me feel silly if i was asking a super obvious question.

Would highly recommend to anyone looking to buy a property.

November 26, 2022
Unprompted review
Rated 5 out of 5 stars

What a team and what a service!!!!

All of the team at one2one have been incredible with me. I am a first time buyer and they have guided me through the process and managed everything on my behalf. I shopped around initially but I cannot fault the service, and I am over the moon that I happened to view a property from their portfolio….. fantastic.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

I usually remortgage directly with my…

I usually remortgage directly with my lender but decided to use James on recommendation of others. And glad I did as he saved me money by not going direct. James was very knowledgeable, always kept me updated and delivered on his promises. I would absolutely recommend and will definitely use again.

January 5, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

James has been absolutely fab in finding us a mortgage to suit us. He explained everything in terms we understood and gave us the honesty we needed to make a well rounded decision.

I honestly could not recommend or thank him enough!

Thank you James!

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Professional

James has helped us twice with purchasing houses!
Pleasure having James deal with our mortgage. He is always polite and will go above and beyond to help all of his clients. Can't thank James enough.

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend James

Would definitely recommend James! From our first meeting with James my partner and I felt at ease with his friendliness and experience. From finding us the best mortgage rates to all the insurance's, James was fantastic.

December 18, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service and tailored experience with Niall

Niall provided us with support through our purchasing journey - from finding us the best rate on our mortgage to sorting our insurance cover. Niall was detailed with our options and was able to explain and tailor products to our needs. Thank you for our amazing service, Niall made it very simple for us! We will seek your services in future, and will continue to recommend Niall!

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend James!

James made the process of buying our first home so much easier than expected. He kept us up to date with everything, spoke us through mortgages, insurances and other hidden costs so we knew exactly what to expect. We are so grateful for all his help the past 2 months and would recommend his services to anyone purchasing a property, especially first time buyers. Really friendly guy who made the whole situation a lot less stressful than it would’ve been. Thank you James

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service, will highly recommend!

Myself and my partner used one2one for the purchase of our first home! James was handling our mortgage and was superb throughout! He kept me completely in the know and updated and answered any questions that I had as a first time buyer and the service we received was second to none! Special shout out to Zoey too who handled our offer and submitted our mortgage application whilst James was on annual leave and was absolutely fantastic and again dealt with any queries I had amazingly! Fantastic service all round and I will definitely be recommending them.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend! A very smooth process

We had a great experience from the very beginning when we found the right house for us, James was really helpful answering our questions and explaining everything. The process went very smoothly and any of our worries were put at ease.

Highly recommend!

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Great team, great service.

I recently used one2one for the sale of my property. From the house valuation to the completion date they were brilliant. I sort the guidance from James in relation to securing a mortgage for the purchase of a new property. He was great. Professional and honest. All the information was clear and concise and he kept in contact at every stage of the process. Thank you all so much. 🏠

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

One2one

We recently used One2one mortgage solutions for the sale of our property and purchase of our new home and we can’t thank them enough! Niall and the team were fantastic from start to finish, going above and beyond to provide an excellent service. The team at one2one were always extremely professional but also we felt they genuinely wanted the best for us always providing brilliant advise and support! We will definitely use one2one for any future mortgage advise and can’t recommend the team enough ! Thanks again guys !

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to finish

I purchased my property with One2One and as a first time buyer the experience was quite daunting. I used James Parfitt as my mortgage broker on the recommendation of One2One and super happy that I did! James explained all the processes, no question was too silly and he went above and beyond to help me with the process and putting everything in place. The whole process was great from start to finish and made the experience extremely easy for myself, which meant I didn’t have to worry about putting the mortgage and insurances in place myself. I would highly recommend One2One and James to anyone looking to buy/sell, particularly if you’re in a similar situation as a first time buyer!
Thanks James for everything!

November 1, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look