One Call Insurance  Reviews 

Went on the live chat to renew my home insurance after previously getting cheaper quotes elsewhere. Esmond was super helpful and managed to offer me a great price. I would recommend One Call for its excellent customer service.

Call back received with 10-15 minutes. Staff member KP3 was polite, friendly and helpful, explaining what she was doing and ultimately brought price down and benefits up for car insurance renewal.

Just had a courtesy call from AA5 who was really helpful and went through my policy thoroughly.
Been insuring my cars with this company for a few years now and not had any trouble.

LN1 Great service, understood requirements and responded in a prompt, efficient manner

One-Call has once again provided me with favourable policy renewal terms compared with comparison sites. There was a payment problem due to the fact my credit card provider is changing to a new banking partner. A discussion on Live Chat with Holly H sorted the problem and the renewal is done for another year. I now wish for another insured year without highlights.

Pros, competitive pricing. Polite. Cons, difficult to contact at times, don't trust the automatic renewal switch off. I opted out of this 6 + weeks before renewal and they still renewed and charged me, I was then charged a cancellation fee, claimed they couldn't see I had opted out of auto renew even though I had screen shots showing I had. So be careful.

Time consuming contact via on line chat only. Refuse any attempt at phone calls
Excessive cancellation fees- made up to match any outstanding monies due.
Avoid!

Very polite agent I dealt with and found me a satisfactory quote. Thank you.

The representative I spoke to was very helpful and very polite

Dylan was very helpful and answered my queries promptly and clearly. Very satisfied thank you

70 pound policy turns into 201 pound on day 15 after policy started,about 20
days after I paid for policy, no reason why, just we will take money off your card.After queuing for chat ,that cut out just after it started,i decided to phone, not easy,informed me increased because iam using my no claims discount on other vehicles.
Thats Wrong.i hope it's not a long drawn out process via the ombudsman! ?

Made contact and the agent completed everything within minutes...... great service!

Lovely to speak to someone very pleasant young lady Molly( MB1). Explained everything on the phone . Took her time and was very courteous

LN1 sorted my query out in minutes, with not being put on hold at all.

My phone call was answered promptly by CL4. He was friendly, well mannered and dealt with my request straight away. I was impressed with the fact that I didn't have to hang on the phone for ages to speak to someone.

AR5 was very professional and courteous. A very easy to use portal

I received a call from Adam (AA5) at One Call insurance to check the details of my recently procured car insurance and to confirm that it covered everything I needed it to.
Adam was very polite and friendly with a business like attitude. I was happy to take this call from Adam.

Rang to change my insurance for a new car found the process very straightforward plus having the platinum policy made it cheaper to change, very happy with the service I received.

Could only give 4 rather than 5 stars as it needed 2 calls with customer service and some time to obtain a more reasonable/compatable quote that I could accept. Also, I found out as an aside remark about courtesy car cover is limited to third party fault payment only.

ji9 was very helpful and polite with his assistance in renewal of my motor insurance today. I had found a cheaper quote from Saga but he explained the excess and lowered the premium slightly which was still £50 higher than Saga but I decided to go with him as his customer service was excellent. Thank you