One Call Insurance  Reviews 

127,918
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff members for resolving policy queries efficiently and providing clear, reassuring guidance throughout the process. People also deeply appreciate the prompt call-back service, smooth digital interactions, and highly competitive prices available when renewing their vehicle insurance policies. However, some customers also noted occasional challenges with reaching support promptly, alongside experiencing unexpected price increases upon their annual policy renewal. A few reviewers expressed significant frustration regarding communication hurdles, difficulties getting through the phone lines, and instances of unhelpful interactions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are frequently polite,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient handling of renewals and... See more

Price

Reviewers mention positive feedback about price, often highlighting affordable quotes and helpful support... See more

Response time

People report positive experiences with response_time, consistently highlighting prompt and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The advisor was very helpful.and resolved issue perfectly so would rate him 5* (DB4) However trying to get through re renewal was onerous the renewal wouldn't load on the portal then when it did I... See more

Rated 5 out of 5 stars

The customer services that attended to me was very friendly, cautious and helpful in helping me to sort out my issues. She was Julienne and she showed patience in dealing with me. I will like to spea... See more

Rated 5 out of 5 stars

I made contact via a comparison site and found their insurance covers the areas of my needs at a competitive price. I found it easy to sign up. I now have home and motor insurance under the same insur... See more

Rated 5 out of 5 stars

Used One Call/Protect Insurance for a few years now and always been given a great deal, affordable. Spoke with Keelan H today and was absolutely fantastic, made all changes without issues, really focu... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

Written by the company

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

128K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(127,918)

21,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn't be better!

Five-star service from your agent AA4. Efficient without being cold, friendly without being frivolous. Found me a great deal which saved me a good few bob. Spot on!
Irvine H.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

EC6 - Excellent customer support

EC6 - Had a lovely call from one of their agents this morning, what a great way to start a relationship with a new insurance provider. The girl was perfectly polite and made me feel instantly comfortable. The call was no longer than it needed to be and the call ended with me feeling positive about the choice of company to take over my house insurance.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

I have just renewed my home insurance…

I have just renewed my home insurance and contents, for the third year. I was pleased with the cost having reviewed the other web sites which you do not see the add ons until you deal with the company. The staff member I dealt with was very knowledgeable and helpful, polite and explained everything clearly.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Went on the live chat to renew my home…

Went on the live chat to renew my home insurance after previously getting cheaper quotes elsewhere. Esmond was super helpful and managed to offer me a great price. I would recommend One Call for its excellent customer service.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Call back received with 10-15 minutes. Staff member KP3 was polite, friendly and helpful, explaining what she was doing and ultimately brought price down and benefits up for car insurance renewal.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Farourable renewal

One-Call has once again provided me with favourable policy renewal terms compared with comparison sites. There was a payment problem due to the fact my credit card provider is changing to a new banking partner. A discussion on Live Chat with Holly H sorted the problem and the renewal is done for another year. I now wish for another insured year without highlights.

August 17, 2026
Unprompted review
Rated 2 out of 5 stars

Renewal

Pros, competitive pricing. Polite. Cons, difficult to contact at times, don't trust the automatic renewal switch off. I opted out of this 6 + weeks before renewal and they still renewed and charged me, I was then charged a cancellation fee, claimed they couldn't see I had opted out of auto renew even though I had screen shots showing I had. So be careful.

August 18, 2026
Unprompted review

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