The advisor was very helpful.and resolved issue perfectly so would rate him 5* (DB4) However trying to get through re renewal was onerous the renewal wouldn't load on the portal then when it did I... See more
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Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).
Contact info
One Call Insurance, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, United Kingdom
- www.onecallinsurance.co.uk
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Couldn't be better!
Five-star service from your agent AA4. Efficient without being cold, friendly without being frivolous. Found me a great deal which saved me a good few bob. Spot on!
Irvine H.
Customer service excellent
Customer service excellent from MK4
Very clear information.
Just saved £17 pcm and now have…
Just saved £17 pcm and now have additional breakdown services just for taking a call
Lawrence was so helpful
Lawrence was so helpful. Very pleased with his professionalism and wonderful service.
Great help when I had difficulty…
Great help when I had difficulty renewing my policy.
MK4 was so helpful and sorted my…
MK4 was so helpful and sorted my questions out efficiently and quickly. I was really happy with MK4
EC6 - Excellent customer support
EC6 - Had a lovely call from one of their agents this morning, what a great way to start a relationship with a new insurance provider. The girl was perfectly polite and made me feel instantly comfortable. The call was no longer than it needed to be and the call ended with me feeling positive about the choice of company to take over my house insurance.
It was a quick and easy process
It was a quick and easy process! theres no hassle with these guys they help with all and any questions you have and very polite
I have just renewed my home insurance…
I have just renewed my home insurance and contents, for the third year. I was pleased with the cost having reviewed the other web sites which you do not see the add ons until you deal with the company. The staff member I dealt with was very knowledgeable and helpful, polite and explained everything clearly.
Personalised and patient help
LE6.Leanne Warren-le6 'TEAM TIKI'
Personalised and patient help
Good explanations
Every effort to make best price
Paige Anderson was 100% very happy
Paige Anderson was 100% very happy
Went on the live chat to renew my home…
Went on the live chat to renew my home insurance after previously getting cheaper quotes elsewhere. Esmond was super helpful and managed to offer me a great price. I would recommend One Call for its excellent customer service.
Would recommend
Call back received with 10-15 minutes. Staff member KP3 was polite, friendly and helpful, explaining what she was doing and ultimately brought price down and benefits up for car insurance renewal.
Just had a courtesy call from AA5 who…
Just had a courtesy call from AA5 who was really helpful and went through my policy thoroughly.
Been insuring my cars with this company for a few years now and not had any trouble.
LN1 Great service
LN1 Great service, understood requirements and responded in a prompt, efficient manner
Farourable renewal
One-Call has once again provided me with favourable policy renewal terms compared with comparison sites. There was a payment problem due to the fact my credit card provider is changing to a new banking partner. A discussion on Live Chat with Holly H sorted the problem and the renewal is done for another year. I now wish for another insured year without highlights.
Renewal
Pros, competitive pricing. Polite. Cons, difficult to contact at times, don't trust the automatic renewal switch off. I opted out of this 6 + weeks before renewal and they still renewed and charged me, I was then charged a cancellation fee, claimed they couldn't see I had opted out of auto renew even though I had screen shots showing I had. So be careful.
Time consuming contact via on line chat…
Time consuming contact via on line chat only. Refuse any attempt at phone calls
Excessive cancellation fees- made up to match any outstanding monies due.
Avoid!
Polite and pleasant Very polite agent I dealt with and…
Very polite agent I dealt with and found me a satisfactory quote. Thank you.
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