Oneclickpharmacy Reviews 

2,273
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

We have been unable to find Johnsons Foaming Handwash (for children) for months so after a google search I stumbled upon OCP. Other sites listed the product but with no stock. I ordered several to... See more

Rated 5 out of 5 stars

Oneclick's prices must surely be unbeatable. Delivery is a little slow but that's a small price to pay and can be taken into account when ordering. I've also found that if you have a query, you get... See more

Rated 2 out of 5 stars

ordered items on internet no problems there, paid for items, no problem but at no point did they say that some of my order was out of stock, if at some point before placing my order this was mentioned... See more

Rated 4 out of 5 stars

I only purchase 3 packs of nanny bags for my little baby. The product was ok, but i was awaiting too long for my delivery. I live in Greece, i order the product 18/11 and i received after 2 weeks. N... See more

Company details

  1. Pharmacy
  2. Online Pharmacy

Information provided by various external sources

UK's cheapest, biggest and most comprehensive internet Pharmacy with over 30,000 Health, Electrical, Pet and beauty products at up to 90% off high street prices!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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No history of asking for reviews

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3.8

All reviews

(2,273)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

To be honest a litlle slow.

Expedient delivery really implies next day, not 3 days later. If you cannot make expedient don't charge for it.

otherwise this company has been pretty good, and likely I will use them again, after all some of there products are hard to source anywhere these days.

November 12, 2012
Unprompted review
Rated 4 out of 5 stars

Prompt service

Pleased with service. I find the search facility on the site not very good. I searched the site and it said the product I wanted was not on it. Googled the product which brought it up with a link to the right page on OneClick site!

November 11, 2012
Unprompted review
Rated 3 out of 5 stars

Good value but slow delivery and slow to rectify their mistake

The prices are certainly competitive, especially when the order is high enough to qualify for free delivery.

The problem is with the customer service - the initial delivery taking nearly two weeks. This would have been just about acceptible if all the items sent were correct, but one was wrong. Now I would have expected this to be rectified as a matter of urgency but this was not the case. I had to return the incorrect item and only after receiving that did they look at the complaint. It took over a further two weeks to finally receive the correct item. Part of the problem is also caused by them sending emails to say the item has been despathched but then taking over a week to be delivered!

November 10, 2012
Unprompted review
Rated 5 out of 5 stars

Worked for me

Made an order for a product I was really struggling to buy on the high street, order arrived 3 days later, no issues. I will certainly be using oneclickpharmacy again in the future.

November 9, 2012
Unprompted review
Rated 1 out of 5 stars

Scammers, Ignorant, Terrible Customer Service, Damaged item, Received LateThe list is endless.

This company is absolutely awful. I wish I read reviews on other sites before purchasing. I ordered 2 items in first class, and so was expecting fast delivery. 16 working days later, after 14 ignored calls, and 12 ignored emails my parcel FINALLY arrived however they only sent me ONE of the items when I ordered two. Not only was this annoying but the item was slightly damaged. Not unusable but highly frustrating considering my terrible experience with them anyway. I have emailed and called and finally received responses which are all unhelpful. I can't be bothered waiting for the second item to arrive so have asked for a refund however I still have not been refunded for the second item.

You're a dreadful company and your excuses are terrible. ' We do not ignore our customers, we have to answer to thousands of emails a day.' Well why do you say you have a 'guaranteed within 12 hour response'? This is misleading AND if it is so hard to respond to so many people - EMPLOY MORE STAFF. You've robbed enough of our money I'm sure you can afford it!

After having a conversation with my Dad we've decided to take it to county court as they are a terrible company and have heard so many other bad things from other people. I have plenty of evidence against them so hopefully we can bring this god awful company down.

Overall I feel I have been scammed. They have very good deals, yes. But I felt like they take your money and then avoid complaints or problems as much as they can so that the customer gives up contacting and just accepts they've had a bad deal. Well sorry OneClickPharmacy, but I'm not giving up!

SCAMMERS.

November 9, 2012
Unprompted review
Rated 1 out of 5 stars

Incorrect Descriptions, terrible Customer Service, Avoid at all costs....

Purchased 3x Herb items pictured and described as 65g...

A week later the items arrived, and they looked completely different from what was pictured, and more importantly the items were 50g and not 65g as described.

Contacted Oneclickpharmacy via email (the only way possible), waited 5 days for a reply, and they just said send it back, no apology, no explanation, no interest whatsoever.

I will completely avoid this company, and thought its best to warn others and save you the hassle.

November 9, 2012
Unprompted review
Rated 1 out of 5 stars

Awful Company, Stay Away!

Awful delivery, waited ages then when I tried to cancel the order they ignored my emails. Finally I complained to Ebay and received a reply from oneclickpharmacy who totally ignored my request and claimed to send out a replacement order (which I now didn't need as I had ordered from elsewhere by this time). I responded to their email and got a very argumentative reply, awful customer service. When my order finally arrived one of the bottles didn't have a cap and had been leaking. Only wish I had read the reviews before I ordered from this company, don't make the same mistake I did, look elsewhere.

November 9, 2012
Unprompted review
Rated 1 out of 5 stars

SHOCKING Company, Crap customer service and Delivery times!

Well what can I say about this company apart from they are Shocking!

I ordered 3 items 3 and a half weeks ago nothing after a week so I emailed them took them 5 days to get back to my email and was told it had been picked so no chance of can cancelling it, I wait ANOTHER 2 weeks and it has turned up today with one item missing! I have been on the phone holding for nearly 1 hour while I am writing this which is disgraceful, how many operators do they have 1 or is it everyone is complaining about them.

Avoid at all costs never have I come across such a bad company I will never use again and will be telling everyone I know the same!

November 8, 2012
Unprompted review
Rated 1 out of 5 stars

No delivery, No information, unable to contact company

I ordered some products for my birds but they have not arrived after 2 weeks. I have been trying to use the live chat, the telephone number and sending messages. I have had no reply from any of these systems. I am about to make a complaint to Paypal. I wish I had checked this site first, I don't know how this company is staying in business.

November 8, 2012
Unprompted review
Rated 4 out of 5 stars

Overall OK

The delivery time was more than expected by a few days. I would say the expectation on a order is about 5 days this took a little longer but the order was fine. I would order again no hesitation.

November 8, 2012
Unprompted review
Rated 2 out of 5 stars

Slow and unreliable

I ordered hay and cat litter from Oneclick. My parcel took longer than expected to arrive. All but one bags of litter were cancelled and refunded prior to delivery, and when the parcel arrived a further bag was missing. The litter appeared to be in stock on the website, and I'm not sure whether there are supply/stock difficulties, or just a mistake with my order. I contacted Oneclick to request either a refund or the missing item with no success, and eventually had a refund through PayPal.
Overall, a disappointing experience. Products are a good price but, due to the difficulties fulfilling my order and obtaining a refund, I won't be buying from Oneclick again.

November 8, 2012
Unprompted review
Rated 3 out of 5 stars

Good price and product, slower than expected international delivery

All in all I am satisfied, but I have tried much faster international shipping from a competitor company with the same product. Half a pound cheeper here so I took the chance. Would use again if my object is on sale, or if I am not in a hurry - it did arrive. Reading the comments here, I should count myself lucky it didn't take even longer, when mine was international (denmark).

Would use again though, if product is on sale :)

November 7, 2012
Unprompted review

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