Onefeed Reviews 

We've worked with Onefeed for around 11 years now. Throughout that time we've only had a positive outlook on what they have done for us. The time has come for us to retire and sadly the business is closing down. I would always recommend Onefeed to anyone. For a small buisness having someone that gives us advice on everything from stock to pricing to all advertising channels we couldn't have asked for more.

Shocking. Promised the world and took our business under. We explained what CPA we needed and it was agreed that this was 'easy', not only in the initial meetings but also in the onboarding meetings.

Then they went significantly over the % agreed on numerous occasions (selling at 20% of our cost of the product, when we agreed 7%!), which meant it actually cost us to sell the products! Had to constantly ask what was being done or what next. We noticed issues on the account set-up rather than them that were affecting performance! The cost of this, made our business go under.

Did they apologise, no they took us to court of payment! Do not use, dreadful company.

I wish I'd paid more attention to reviews.

Onefeed came in two sides for us. Google and social.
Google was done by Justin, who was interactive, helpful, thorough and responsive. Can't fault this part of the service.

Social was, for want of a better word, horrific. We didn't want to take up the organic posting, so we just wanted help on the paid side. All we got was a couple of half arsed FB ads, that we've been charged several thousand pounds for. Promises were made and nothing materialised.
When we brought this up, we were told onboarding should have been done, and it wasn't, and if we gave them a few more months they'd come up with a proper plan. This was at the beginning of December and I was told I would be given a proper plan within a week. That didn't materialise so I contacted to ask what was happening. Then I was told it would happen after Christmas and a call would be scheduled. Then I contacted early Jan to ask why has nothing happened, and was told apparently it was me who was supposed to be scheduling the call!!
By this point it had been 14 days with no contact, and the excuse was that it was Christmas. We work in retail and it's our most important time of the year and they just shirked off responsibility!!!

They are trying to charge us for this period of December where absolutely no work was carried out, and they've charged us through the nose for the three months previous when by their own admission it was a substandard service.

I've gone back and forth about this with them, but they just cling to the fact they think they've carried out their contractual obligations. Last time I checked, I did not sign a contract to give out free money!

Disappointed is not even the word.

With PPC, the detail of each £ spent and analysing the results of which to improve future performance is critical. But with a huge number of products it is difficult to optimise all the detail without automation and exception reporting and this is why onefeed have spent years developing a tool to help do just this. The tools alone wouldn’t be enough though and that’s where the team come in... I won’t name check but they know who they are...they have been fantastic at working with us, understanding the challenges, peaks, opportunities, working weekends on days like Black Friday weekend and it is very much appreciated. There are still things we’d like to work on with them going forward but I’m confident that they can help us get there.

The team at Onefeed are always super helpful and realy have their finger on the pulse!

We have had our google shopping ads with one feed for many years and recently moved our search ads with them. They worked tirelessly to ensure the ads were performing and are always on hand to ensure any questions I have are answered and my mind put at rest.

They are always striving to achieve the best results not just spend your total budget!

Really friendly team and good at what they do! looking after my google shopping, search and social media campaigns and more importantly, producing quality results.

Brilliant company, really alert in listening to our companies needs and advise the best way to have a better ROI.

The team at Onefeed are great; they have supported our marketing strategy and have helped deliver a healthy ROI for our marketing activities. They are knowledgeable and on the ball when it comes to monitoring our spend and return.

Onefeed have been instrumental in taking our business to the next level. We have more than tripled our revenue, still within a good cost of sale. They continually improve and the team are always available and ready to help!

Fantastic service, Onefeed have managed to get us in the google shopping feed for most of our products and this has really helped grow our online presence and revenue, cannot recommend highly enough. Special thanks to Jay & Rachel!

Onefeed rock the house. With knowledgeable, personable and professional members of the team such as Rachel & Ali you won't go wrong.

Brilliant company to work with! They came in and have not only helped us increase our sales but have explained everything each step of the way. Any queries answered quickly even for items outside their remit. Our Client Relationship Manager is one of the nicest people we deal with and is always on top of things, answering questions, giving ideas and helping within each stage of our business. Since they have come in and pushed us along we have had other companies touting for the business it takes me under a second to say no to them as I am so happy with these guys!

Onefeed have consistently achieved MoM growth and reduced our CoS by 30%. First PLA company we have worked with who charge more when they perform. We’ll be working with them for many years to come.

Unfortunately we had a poor experience of Onefeed.
Prior to their engagement, Onefeed claimed that they could generate a Return on Advertising Spend for our business of 500% (£1 ad spend creating £5 in sales). This was never achieved. The maximum Return on Ad. Spend achieved was significantly lower, and in some months was actually negative, i.e. we spent more on ads. than we received in sales from those ads! The issue of poor performance of our Google Shopping Ads was never addressed by Onefeed, despite reassurances by them that performance would improve. Frequent changes in our Account Manager (we had 5 Account Managers in a little over 12 months) with no forewarning of any change, did not help.
Cost of Sales performance by Onefeed was incorrectly calculated. Sales figures used in their calculations were over inflated because of VAT. When this was pointed out we were told by Onefeed “we just take the figures as reported by the tracking software”. It seemed that dividing our Sales figures by 1.2 to remove VAT prior to reporting, was just too much for Onefeed, despite spending several thousands of pounds with the company.
When eventually the Managing Director, Richard, did get involved, rather than receiving an apology, we received an email from him stating that “Your site is purposely uncompetitive”. I never did bother to ask him why he thought we would purposely make our website uncompetitive, but I think it says a lot about a company when the person at the top makes such a strange comment.
It would be of no surprise if Onefeed’s response to my review were to absolve all responsibility for the poor performance of our Google Shopping Ads. It seems to be their style. Whatever their reply, I hope that our experience will help others to decided whether to trust Onefeed or to look elsewhere.

Great guys to deal with. They really do what they say on the tin. The rest is down to you.

Excellent Company, great communication and great results

Stay away from this company,

I was reeled in with a £250 per month charge and once I had signed a contract was informed that they "advised" I set an unlimited budget for PPC. I was not even aware PPC was part of the agreement.

I was told in no uncertain terms that our money was in safe hands. After 2 weeks we have been left with items not listed in our first week and then a bank holiday without one sale whilst spending over £500 on PPC with £0 return. I was guaranteed by one of the sales people within the business before I signed the contract that we would without a doubt return a profit inside the 1st week which I have written proof of.

It has taken this business 9 days to respond to my email due to "moving offices".

I had this live for 2 weeks with very little return, sales people do not reflect the service that you actually receive.

They will reel you in with how much money they are making for other clients, mis sell the product.

We have attempted to communicate with this business but all they are interested in is tying us into a contract that was mis sold. This has left us very frustrated as they will not answer any of our questions regarding why the service was so poor, they just refer "to the 3 month contract" and issue an invoice. Of course you would be angry with such a company who wouldn't right ?

We are a small very new business with a £1700 invoice for 2 weeks of "live feeds" mis management and complete lack of communication.

The worst experience in 15 years of business. Arrogant, condescending so what attitude towards customers.

Reported to the Ombudsmen.

As you will probably see from the impending response to my review from Onefeed they refuse to answer any of the actual questions raised and just want to take money from businesses.

Great company to work with!! Come up with great ideas to make the campaigns work more efficiently. Keep up the good work.