Needed help in setting up my account for SIM and extra-number payments. Gino R was great! Helped me thru multiples steps in the process. Appreciate your "live person" help.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a digital nomad, I've been a customer of OneSIMCard for four years. The pricing is competitive. In most places, the SIM card works well. Last year, I added $200 to my balance. This wa... See more
Company replied
A problem occurred and the technical support people found an obscure setting in my iPhone that needed to be changed. That fixed what was a vexing problem that was not the fault of 1Sim VOIP.
Company replied
I am 70 years old. I use 2FA for this company to access a bank account to transfer funds for a medical emergency. OneSimCard service has been DOWN for two days for 2FA banking. Stuff breaks and th... See more
Company replied
Company details
Information provided by various external sources
The best international SIM card for world travel. Talk, Text and Data. Save 85% on global roaming in 200+ countries. 100% prepaid, pay as you go service.
Contact info
4.1
Great
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ease of use and tech support answered…
ease of use and tech support answered my questions quickly
February 24, 2025
Reply from OneSimCard
Hello Frank,
Thank you for the positive review, we're glad that you found the product easy to use and our support to be responsive! Please do not hesitate to reach out to our support team again if you have any more questions. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Great options
This is arrest product. I've been using it for over 7yrs. Works everywhere and seamless to use
February 18, 2025
Reply from OneSimCard
Hello Tomas,
Thank you for your positive review. We are glad to hear you have been enjoying our service for more than 7 years! We only wish that we could have provided a 5-star experience for you. Hopefully we can give that 5-star experience next time you leave a review for us!? Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Fraud (Update: not a fraud)
UPDATE: I GOT A REFUND. To thank you, I changed my rate from 1 star to 2 star, and the review title from "Fraud" to "Fraud (Update: not a fraud)". I never got an email though. I hope you develop better support operations. My Original review follows...
Never received the sim. Never got an answer back. This is what I was expecting, but I decided to try and check it myself.
December 5, 2024
Reply from OneSimCard
Hello Lucas,
We can see that you contacted our support team twice asking about a tracking number. Our support replied both times letting you know there is no tracking for the shipping method you selected for your order (regular mail). Please check your "Spam" folder for the replies our support team sent on 12/27/24 and 1/3/25.
Unfortunately we have little control over what happens to an order after it is shipped and in the hands of a currier. If a customer lets us know their order is lost in transit we always give them the option of a refund or a replacement, however we never received such notice from you that your order was not received until now.
We have refunded the cost of your order back to your original payment method.
OneSimCard
False advertising!!!
They are advertising products they don't have (which they admit to!) such as US based numbers, and two-factor services for banks etc.
These are clearly listed on their website as services they offer!!!
Extremely unprofessional company!
January 21, 2025
Unprompted review
Reply from OneSimCard
Hello Christopher,
We apologize for any miscommunication. We do offer a US number meant specifically for receiving verification codes. Unfortunately several major banks including Bank of America, Chase and Wells Fargo are no longer compatible with our US Bank number, for this reason you will be prompted to enter the bank or institution you intend to use the number with prior to purchase.
If you are interested in a US number to receive verification codes please contact our support team and let them know which institution you intend to use the number with and they will let you know if the US Bank number is compatible.
OneSimCard
Business based on fraud.
Their business model is based on fraud. I bought their e Sim and have around $125 in my account with them. When it was time to use the service, it simply did not work. I contacted their customer service and was presented with some "solutions" but nothing worked. I had to buy another Sim from another service provider. I am asking for my money back but One Sim was first stalling me and now their CS is not responding. Clearly they are thieves and robbers. STAY AWAY FROM ONE SIM CARD.
Update: I am responding to One Sim's reply to my review.
I followed each and every step suggested by your technical support not just once, but several times. You should have access to the exchange of messages, or should I post the conversation here so that potential customers can judge how you are trying to mislead. Shame on you.
January 9, 2025
Unprompted review
Reply from OneSimCard
Hello Shakil,
We have reviewed your account and can see that you have been using our service since 2017 with no complaints. When you contacted our customer support with your issue you neglected to attempt the provided troubleshooting steps and instead insisted on a refund. Normally our policy is to grant refunds for purchases made within the last 30 days, and you had not made any purchases in 7 months. In the extremely rare cases that our technicians cannot resolve a particular issue we will make an exception and grant a refund for purchases made outside of the 30 day window. These rare exceptions require the SIM user to follow the troubleshooting directions of the technicians, as our technicians are supporting customers all over the globe without direct access to their devices.
We strive to provide excellent support to all of our users and would like to help you get your eSIM connected if you would like follow the steps provided by our customer support team.
OneSimCard
Well organized and informative web…
Well organized and informative web site. Follow up to confirm I really intended to order more than one sim card. Which I did.
January 12, 2025
Reply from OneSimCard
Hello Tim,
Thank you for the positive review, we're glad that you found our website organized and informative! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Very happy with these e-sims especially…
Very happy with these e-sims especially the DataMax eSim!
January 4, 2025
Reply from OneSimCard
Hello Jackie,
Thank you for the positive review, we're glad to hear you are happy with our SIMs and enjoying the DataMax eSIM! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Again - Great Support
Again here in Costa Rica, great connection with my normal numbers set as + 1 yyy xxxx.
It's a callback system that works fine. Ken
December 26, 2024
Unprompted review
Reply from OneSimCard
Hello Ken,
Thank you for the positive review, we're glad to hear your SIM is working great in Costa Rica! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Very easy to use service if you travel…
Very easy to use service if you travel abroad and don’t want to look for a free wifi or pay huge roaming fees for data. I’m a fan 👍
December 22, 2024
Reply from OneSimCard
Hello Mikhael,
Thank you for the positive review, we're happy to hear you found our product easy to use during your travel! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
It is very easy and straightforward to…
It is very easy and straightforward to choose a sim and send it abroad.
December 12, 2024
Reply from OneSimCard
Hello Darren,
Thank you for the positive review, we're happy to hear you found the process to be easy and straightforward! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Very good product, fair prices
Product itself pretty valid with good network connection and a pretty stable line.
Prices overall fair and on some items even cheap.
Excellent customer service: highly responsive and attentive.
December 2, 2024
Reply from OneSimCard
Hello Lorenzo,
Thank you for your positive review. We are glad you found our prices fair and our customer service to be attentive! We only wish that we could have provided a 5-star experience for you. Hopefully we can give that 5-star experience next time you leave a review for us!? Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
They answered my questions in a timely…
They answered my questions in a timely manner.
December 2, 2024
Reply from OneSimCard
Hello,
Thank you for the positive review, we're happy to hear your questions were answered in a timely manner! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Swift and easy service made the company…
Swift and easy service made the company great. I didn't have any single problem ordering the sim card. Further more, it was very smoothly completed. Thank you very much for your quick and efficient services. All the very best OneSimCard.
October 28, 2024
Reply from OneSimCard
Hello Jupisain,
Thank you for the positive review, we're so glad to hear you found the services and process to be easy! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Gino was excellent at addressing my…
Gino was excellent at addressing my issue and providing me with clear options. It is refreshing to find Customer Service that actually provides the customer with service. Thank you
September 25, 2024
Unprompted review
Reply from OneSimCard
Hello Elaine,
Thank you for the positive review, we're glad Gino was able to provide such great service! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Old school tech challenged
Gino was extremely patient with an old school tech challenged person, me. Spent alot of time helping me set up the esim on my Iphone, then walked me through the app and how to use it. Very friendly, patient and cheerful. A pleasure to work with.
Thanks Gino
William T K Jr
September 24, 2024
Unprompted review
Reply from OneSimCard
Hello,
Thank you for the positive review, we're glad to hear Gino was able to help you activate your new eSIM! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Great support from OneSim
I talked with Gino about the problems I was having with my DataMax Sim. He was wonderful. He walked me through what I needed to do with my new phone and my OneSim account, step by step to ensure it was working properly. He even helped test it out while we were talking. He was incredibly patient as well as very, very personable. I can't say enough about how great he was and how much I appreciate his help. I would never hesitate to call customer/tech support in the future with any problem/issue that arises with OneSim. Thanks so much Gino and OneSim.
August 22, 2024
Unprompted review
Reply from OneSimCard
Hello Debra,
Thank you for the positive review, we're glad Gino was able to help you get your account set up! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Help is there whenever you need it
I have had a OneSimCard account for many years.
Bought my first phone thru them and my second also when the 3G was going away. I needed a better phone for some upcoming trips. The phone I wanted was no longer available from OneCardSim so I found a similar one online. I tried to get my SimCard to work, but no luck. I called OneSimCard and Gino spent quite some time and helped me verify that it was locked. Had to return the phone.
Gino called the next evening to check on my progress with getting a new phone.
I eventually found another and with his directions I was able to get it to work. He also gave me some great advice on what to look for in a cellphone that would do what I needed it for.
Can't say enough about the support and effort that Gino gave me. OneSimCard gets my five stars for going above and beyond to help it's customers.
I am sticking with them...
Thanks Again
Dave M in PA
August 15, 2024
Unprompted review
Reply from OneSimCard
Hello Dave,
Thank you for the positive review, we're glad to hear Gino was able to help you activate your new phone! Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Jino or Gino spent much time with me…
Jino or Gino spent much time with me very patiently and helped me get set up for using OneSim on my next trip and probably many in the future. He was very kind, thoughtful and thorough. I should have no problems. He is the best customer service person I have spoken with in ages, maybe ever.
August 16, 2024
Unprompted review
Reply from OneSimCard
Hello Dorothy,
Thank you for the positive review, we're glad that you are happy with the service Gino provided. Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Many thanks to Jino for outstanding…
Many thanks to Jino for outstanding customer service and help
June 10, 2024
Unprompted review
Reply from OneSimCard
Hello Souren,
Thank you for the positive review, we're glad that you are happy with the service Gino provided. Please do not hesitate to reach out if you need support in the future. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu (https://onesimcard.com/?user ). You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
never received the sim card
never received the sim card I DID CALL ABOUT THIS ON MAY 22.
THANKS
May 14, 2024
Reply from OneSimCard
Hello Lucy,
We checked the tracking for your recent order and it indicates your order was delivered 4 days ago, May 24th.
We do not see any record of you contacting our support team about a missing or late order. We can see your order was shipped the same day it was placed, unfortunately once a package leaves our facility we have limited control over what happens, however if our support team is made aware of the situation they can work with the carrier to resolve these types of issues.
OneSimCard
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