Needed help in setting up my account for SIM and extra-number payments. Gino R was great! Helped me thru multiples steps in the process. Appreciate your "live person" help.
Company replied
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See what reviewers are saying
As a digital nomad, I've been a customer of OneSIMCard for four years. The pricing is competitive. In most places, the SIM card works well. Last year, I added $200 to my balance. This wa... See more
Company replied
A problem occurred and the technical support people found an obscure setting in my iPhone that needed to be changed. That fixed what was a vexing problem that was not the fault of 1Sim VOIP.
Company replied
I am 70 years old. I use 2FA for this company to access a bank account to transfer funds for a medical emergency. OneSimCard service has been DOWN for two days for 2FA banking. Stuff breaks and th... See more
Company replied
Company details
Information provided by various external sources
The best international SIM card for world travel. Talk, Text and Data. Save 85% on global roaming in 200+ countries. 100% prepaid, pay as you go service.
Contact info
4.1
Great
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gino was most helpful to me
Gino was most helpful to me. He was very patient and clearly answered all my questions. He also gave me tips and advice about using onetime card.
September 11, 2023
Unprompted review
Reply from OneSimCard
Hello Grant,
Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with Gino's customer service! We only wish that we could have provided a 5-star experience for you. Hopefully we can give that 5-star experience next time you leave a review for us!? Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Gino had excellent patience with me and…
Gino had excellent patience with me and was very clear and spoke slowly so that I could follow him. I wish everyone could instruct over the phone in this manner as so much easier to understand.
I feel he made extra effort to make sure I understood and could make the right decision.
September 7, 2023
Unprompted review
Reply from OneSimCard
Hello Joyce,
Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with Gino's customer service! Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
OneSIMCard Service simply does not…
OneSIMCard Service simply does not work. Don't waste you money buying from them or even considering them.
If you have a local number, it won't work. Ken in Annapolis, MD
August 16, 2023
Unprompted review
Reply from OneSimCard
Hello Ken,
We are very sorry to hear you had a negative experience with OneSimCard. We understand it is very frustrating when technology doesn't meet your expectations and we would like to learn more about your experience so we can better align our customers' expectations with the services we deliver. What is puzzling to us is you talk about local numbers not working, which we have many customers using. We tried to investigate this matter but we cannot find any account with the information you provided. Can you please let us know more about your account so we can understand your particular experience better?
Regards,
OneSimCard Support
Very helpful
August 7, 2023
Reply from OneSimCard
Hello!
Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with our customer service! Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Had some ordering kinks but got the phone and I'm using it to text this in Switzerland.
I was hoping to get the phone just a little sooner, and also, I tried ordering it for two days and kept getting an error message so the buying experience had some kinks to deal with. This is, however, my second phone from OneSimCard and like the service very much.
July 6, 2023
Reply from OneSimCard
Hi Barry,
Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with our customer service! We only wish you had a 5-star experience with our ordering system. In our investigation into this issue, it looks like there was an error on the website that got corrected fairly quickly, but this doesn't excuse the problem and we are very sorry the process wasn't seamless. Hopefully, all of your future experiences with us will be 5-star ones! Please let us know if there is anything we can help with and thank you for the years of being a loyal customer! We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Reply from OneSimCard
Hello Barlomiej,
Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with our service! Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
The last person I spoke to was very…
The last person I spoke to was very helpful. Previously the answers to my questions were different, but everyone was helpful
July 11, 2023
Reply from OneSimCard
Hello!
Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with our customer service! Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Not User Friendly and hard to get help
First, the initial set-up was very confusing for someone who is not at all "techie." In addition, when I finally got hold of someone from tech support, I was told that there was no way to test my phone while I was still in the US and that I would have to wait until I got to Ireland.
My worst fears were realized in not having things worked out ahead of time because when I arrived in Ireland my phone would not send or receive calls or texts. I tried to reach tech support 5 different times, but just got placed on hold. Being with a large tour group, I did not have the time to wait on hold for a long time.
So I went 5 days of my 10-day vacation without the use of a phone. Finally, by multiple attempts at various solutions on my own, I stumbled on typing the "00" before the 1+ when I dialed. The tech support agent I had spoken with before I left had told me to just make sure I dialed the 1+. Such a simple fix...sure wish I would have known.
I would not recommend this card to others unless they were very tech savvy. It is not for someone like me who doesn't really understand how these things work, and the help is not readily available.
June 2, 2023
Reply from OneSimCard
Hello Pauline,
Thank you for the review. We understand how frustrating technology is when it doesn't operate the way we expect it. Roaming international SIM cards can be tricky and we are always happy to help and take our time to explain things in full detail. We would like to explain in further detail how your expectations weren't met properly if that will help:
1) You were hoping to try the SIM before you left but you couldn't place calls from/to the SIM card while in the USA. This is true. The "big 3" cellular networks in the USA (AT&T, T-Mobile, and Verizon) have "sunsetted" their 2G and 3G networks over the last year or so. Cellular voice used to be carried on these networks, but now voice is being broadcast using "VoLTE" (Voice over LTE) which uses the 4G network for voice. Our roaming service does not have the ability to use VoLTE and for this reason, voice will not work in the USA. We were very happy to see you used voice with no issue while you were abroad, just as our Customer Service agent indicated. If you would like to learn more about the problems with VoLTE roaming in the USA, please visit:
https://www.capacitymedia.com/article/2a5x2tyoz25np4z7yz1fk/news/roaming-goes-down-the-drain-as-at-t-disconnects-european-travellers
This article explains the situation quite well.
2) We are so very sorry that you also had difficulty understanding how to make an international call. Any time you call an international number from any cell phone you should always use either "00" or the "+" sign before the number you are calling. This is true using any SIM card, or any service. For example if you want to call a friend of your in England from your USA cell phone, you would dial 0044, or +44 and then the rest of the #. The reason why 44 is this is the country code for the UK. In your example, to dial back to the USA from Ireland, you would dial 001 or +1 and then the rest of the number because the country code for the USA is 1. We not certain what the Customer Service agent told you because this was over the phone and not a support ticket with exact documentation. We train our agents to tell customers about the + or 00 when they are asked. Is it possible they told you to use the +1 but you assumed they mean 1+? In any circumstance, we are very sorry for the confusion and we are making doubly certain we are clear in our instructions to our customers
Again, thank you for your rating and explanation of your experience(s) with OneSimCard. We are very sorry you got frustrated and we hope you accept our sincere apologies for any confusion caused! We hope you had a a fantastic time with the group in Ireland!
Regards,
OneSimCard
update on bank sms verify PEN?
The bank SMS text verify has worked quite well the last year or so. I saw the message the company wrote back to a previous customer, in early June 2023, saying the service is down and they are working on it. Here now on June 26 can that same employee provide an update regarding the SMs bank/PEN situation for existing customers? Thank you.
June 26, 2023
Unprompted review
Reply from OneSimCard
Thank you very much for the positive review!
Our BANK SMS service is back up and working properly, we sent out an email update when this was fixed to customers who were having issues.
Please feel free to reach out to our customer support if you have any questions or need any help!
-OneSimCard
No connection
No connection, and tech support does not know when the problem will be resolved.
June 12, 2023
Reply from OneSimCard
Hello Robert,
Thank you for your review. We are very sorry for your negative experience and your frustration. It can be extremely aggravating when technology doesn't work the way we expect it.
We investigated your specific issue with voice service not operating in the USA. When we looked at your account detail, data and SMS was working fine all along and, based on your tickets with customer service, this was only an issue where the Voice service didn't meet your expectations.
This is a problem, not with our service, but with how the major USA networks "sunsetted" their 2G and 3G networks over the last year or so which used to broadcast voice. These networks (AT&T, T-Mobile, & Verizon) now use what's called VoLTE (Voice over LTE) to broadcast voice. Our roaming SIM isn't capable of using VoLTE. Our work-around is to use our 1SIM VoIP App, which we suggested on the trouble tickets, and actually lowers the cost of making calls vs. using traditional roaming Voice calls. Please visit this site for more information:
https://www.onesimcard.com/voip/
1SIM VoIP is available on Google Play and the Apple App Store.
The sunsetting of these networks and the switch to VoLTE for Voice calls is a huge problem for all roaming services, not just ours. Please look at this article for more information about this issue:
https://www.capacitymedia.com/article/2a5x2tyoz25np4z7yz1fk/news/roaming-goes-down-the-drain-as-at-t-disconnects-european-travellers
We understand that the explanation of the problem doesn't make your frustration go away. We only hope that you now better understand the problem of Voice in the USA. It is only available with VoLTE and the problem is not with our service, the problem is how the USA carriers hurt the industry. We hope you look into using the 1SIM VoIP app or other VoIP apps like Telegram, WhatsApp, Facetime, etc. to make calls when you are in the USA using our card.
Regards,
OneSimCard
Service Down: Incompetent Response (No Response)
I am 70 years old. I use 2FA for this company to access a bank account to transfer funds for a medical emergency.
OneSimCard service has been DOWN for two days for 2FA banking. Stuff breaks and that can be excused. What cannot be excused is the poor (non-existent) customer service. No response on phone calls. No response on Live Chat. Warning to potential customers: STAY AWAY FROM THIS COMPANY. Any company that cannot keep lines of communication open when stuff breaks does not deserve your business. It's a DAMN GOOD THING I DON'T HAVE A MEDICAL EMERGENCY AT THIS TIME.
June 15, 2023
Unprompted review
Reply from OneSimCard
Hello Kurt,
We understand that this service outage is frustrating. We have been providing this service for over 4 years and this is the first issue we're having with it. It is very aggravating when technology doesn't work the way it should.
The current outage is beyond our control and all of our customers that don't want to wait for us to fix the service have been offered a refund.
Please feel free to write into our support if you need a refund or would like help of any kind. We apologize for the trouble and frustration caused, but the problem is out of our hands and we are happy to issue a refund.
Poor Service
Poor Service
As much as I would like OneSim to work, the fact is that it is a failed operation. I am abroad and needed a number for my bank to contact me. I found OneSim and had to sign up for an annual subscription (already a telling indicator that I had to sign up for 12 months as a minimum). The service is unreliable and when I contacted customer representatives, they told me that they knew that there was an issue but were unable to provide any repair date. Overall, this feels like a scam.
June 8, 2023
Unprompted review
Reply from OneSimCard
Hello Martin,
We understand that this service outage is frustrating. We have been providing this service for over 4 years and this is the first issue we're having with it.
The current outage is beyond our control and all of our customers that don't want to wait for us to fix the service have been offered a refund.
Please feel free to write into our support if you need a refund or would like help of any kind. We apologize for this service currently being down.
Thank you,
OneSimCard
Only you may have the answer
I was given instructions on how to test my sim using more than one unlocked phone. They never resolved the problem of finding the cause of no signal. I had to speculate that I had a damaged sim and ordered a new one. They said I could transfer the balance from the old sim to the new one.
June 6, 2023
Reply from OneSimCard
Hello Lee,
Thank you for your review. We are very sorry your experience was anything less than a 5-star one and we hear your frustration. It can be extremely aggravating when technology doesn't work the way we expect it.
We investigated your specific issue and we think it has to do with voice service not operating in the USA. Is that correct? When we looked at your account detail, data and SMS was working fine all along. Based on your tickets with customer service, you talk about the SIMs "not connecting, but in deep investigation this was only an issue where the Voice service wasn't connecting, correct?
This is a problem, not with our service, but with how the major USA networks "sunsetted" their 2G and 3G networks over the last year or so which used to broadcast voice. These networks (AT&T, T-Mobile, & Verizon) now use what's called VoLTE (Voice over LTE) to broadcast voice. Our roaming SIM isn't capable of using VoLTE. Our work-around is to use our 1SIM VoIP App, and this actually lowers the cost of making calls vs. using traditional roaming Voice calls. Please visit this site for more information:
https://www.onesimcard.com/voip/
1SIM VoIP is available on Google Play and the Apple App Store. You mention you are using old "flip phones" with our SIMs. To use the VoIP app, you will need an iOS or Android handset.
The sunsetting of these networks and the switch to VoLTE for Voice calls is a huge problem for all roaming services, not just ours. Please look at this article for more information about this issue:
https://www.capacitymedia.com/article/2a5x2tyoz25np4z7yz1fk/news/roaming-goes-down-the-drain-as-at-t-disconnects-european-travellers
We understand that the explanation of the problem doesn't make your frustration go away. We only hope that you now better understand the problem of Voice in the USA. It is only available with VoLTE and the problem is not with our service, the problem is how the USA carriers hurt the industry.
We hope you look into using the 1SIM VoIP app or other VoIP apps like Telegram, WhatsApp, Facetime, etc. to make calls when you are in the USA using our card.
Regards,
OneSimCard
SMS for Bank verifications has been down for days
It worked well for a while, but it's been several days that they had issues with SMS for Bank verifications, no updates, nothing. Customer service has no updates, they won't answer on social networks either.
June 1, 2023
Unprompted review
Reply from OneSimCard
Hello Andrea,
Thank you for the review. We understand that this service outage is frustrating. We have been providing this service for over 4 years and this is the first issue we're having with it.
The current outage is beyond our control and all of our customers that don't want to wait for us to fix the service have been offered a refund.
Please feel free to write into our support if you need a refund or would like help of any kind. We apologize for this service currently being down and any frustration this has caused. Unfortunately the problem is not in our control and if we don't get updates, then we can't provide updates.
Again, thank you for the review, we are sorry that our service didn't measure up.
I THOUGHT I had checked that this card…
I THOUGHT I had checked that this card could be used in Belize. Nope! As a solo female traveler, the inability to use this card put me risk. Customer service not good; they responded quickly but did nothing "because of terms of use" page. Make your site clearer and more CONCISE!
April 26, 2023
Unprompted review
Reply from OneSimCard
Hello Diane,
Thank you for your review. We know how frustrating it can be when technology doesn't work the way we expect it. We try to design our site:
https://www.onesimcard.com/cell-phone-rates/?view=country/
and more specifically:
https://www.onesimcard.com/rates-and-coverage/?simtype=compare&sourcecountry=BZ
to make it as clear as possible what cards we have work in what countries. We are very sorry you found this information unclear and difficult to follow. We would love to hear from you any suggestions how this can be more clear, so fellow travelers won't have the same problem that you had.
Again, we are so very sorry your experience with OneSimCard was anything other than excellent. We are very open to suggestions and hope to hear from you how we can improve the site.
Safe Travels,
OneSimCard
I gave 5 stars for the help we received from Gino
I gave 5 stars for the help we received from Gino over the phone. He was very knowledgeable about how the SIM card functions and explained everything well. He made suggestions about data plans based on our specific circumstance and told us about how to get the most savings for texting etc. We haven't used the card yet so this 5 star review is only based on the great customer service that we received from Gino. Thanks!
May 11, 2023
Unprompted review
Reply from OneSimCard
Hello Anita,
Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with Gino's customer service! Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Online chat was great
Used online chat to answer questions before ordering. Gino was very helpful and I purchased a phone after working with him.
May 8, 2023
Reply from OneSimCard
Hello R Nash,
Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with Gino's customer service! Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Love OneSIM
Gotta be honest I’m surprised to see low reviews here. OneSimCard has been a great solution for me. It took ages to find a carrier that offers PEN numbers, which are necessary for 2 factor authentication with banking services. As an expat with assets in the states, this is an invaluable service.
Calls and texts are reasonably priced especially with the VoIP app. You have to buy more minutes for an annual “recharge.” That means I have an ever growing pile of minutes for what essentially is an annual service fee. It makes me stay in closer touch with my family overseas.
The customer support is top notch. Every time I’ve had an issue, support resolved it quickly and gives me plenty of status updates. They’re super friendly and easy to get in touch with. I can reach a human straight away instead of going through several levels of chat bots. I’ve been repeatedly impressed with their service and responsiveness.
I would (and regularly do) recommend this service.
April 14, 2023
Unprompted review
Reply from OneSimCard
Hello Erin!
Thank you for your positive review. We are glad you found working with OneSimCard was amazing and you are very satisfied with our customer service! Thanks also for the shout out to our 1SIM VoIP App:
https://www.onesimcard.com/voip/
We are very proud of the capabilities of the 1SIM VoIP app and how it can save our customers money when making calls to virtually any phone number in the world.
Please let us know if there is anything we can help with. We hope all of your travels are safe!
Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!
In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.
To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.
Thanks again for your business and review!
OneSimCard
Basic service didn't work at all.
Bought this when I was in Colombia. It never worked. I received one SMS message once from a Colombian number, and that was it. Couldn't received phone calls nor SMS messages from apps for verification. So the basic service didn't work. For it to work with my bank they wanted another $70 per month, and I wasn't going to give them any more $ if the basic service didn't work. Total waste of time and money. When I told them for the second time of the problem they told me I'd have to fund the account again to test it. Nope. What they should have done is fund it themselves enough to test it and make it work. Poor customer service, like so many companies they just don't care.
April 14, 2023
Unprompted review
Reply from OneSimCard
Hello Lara.
We're sorry to hear you had the trouble you did with our service. Our SIM cards require a balance to work, the SIM needs to have funds on it to work properly.
Our BANK PEN service is a special PEN we sell on the website that is meant to receive short code. Normal PENs will not work for this. You can see this here: https://www.onesimcard.com/local-country-sim-phone-numbers/
Please see our FAQ which will explain everything above in more detail:
https://www.onesimcard.com/faq/
Also please feel free to reach out to our support if you have any further questions or need help with this.
Thank you,
OneSimCard
Total rip off of a company
Total rip off of a company. Rip you off on internet, move numbers on your account then say you did. Have guidlines and dont follow them. Avoid.
UPDATE below you can see they tried to blackmail me to remove this review before they'd escalate my issue...
Tip for consumers:
Just terrible customer service
Products used:
Expedition and they rip you off with the internet.
In reference to your replies below-
The first ticket was opened as your underhanded wording of the way the card works uses your credit on the number as well as the purchased data package. That was closed as even though it is a poor and underhanded way of doing things that’s the product.
2- as you can clearly see in the ticket I pointed out that it was a system error that put the credit on the wrong number and I contacted your service center straight away. They blamed me and wanted to charge me for your systems error. During that conversation I’d decided that I’d had enough being treated so poorly by what clearly is an unethical company and posted a review. The agent obviously got a notification of the review and told me to take it down otherwise he wouldn’t help me. I have screen shots of the conversation but unfortunately I can’t post them here on trust pilot but I did over numerous other product review websites.
April 10, 2023
Unprompted review
Reply from OneSimCard
Hello Ben,
Thank you for your review. I am sorry that you had such a frustrating time with our service. In our investigation we only see 2 tickets created for Support and do not see any "Blackmail" from our agents.
Looking at the tickets that are in the system, we only saw that your questions were answered professionally and promptly. One ticket was from a chat session where you used up your data package and that triggers per MB usage (at a higher effective per MB rate) if there are still funds available on the SIM or automatic recharges. We are sorry that you didn't understand this, but this can't be refunded since cannot control if you are using data. We do have controls available on our site to avoid additional charges and use of data, but you didn't deploy these measures.
The other ticket was your asking for a refund for a service that you bought by accident (seemingly) and that was promptly refunded.
Again, we are very sorry you had such a negative experience. but we cannot understand this "blackmail" you refer to and seem to suggest is included here? Please provide more information so we can investigate further.
UPDATE: Thank you for providing more information. The information you provided does not match your account information or any tickets where "blackmail" was made. We cannot investigate this further without this information.
OneSimCard Support
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