Needed help in setting up my account for SIM and extra-number payments. Gino R was great! Helped me thru multiples steps in the process. Appreciate your "live person" help.
Company replied
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See what reviewers are saying
As a digital nomad, I've been a customer of OneSIMCard for four years. The pricing is competitive. In most places, the SIM card works well. Last year, I added $200 to my balance. This wa... See more
Company replied
A problem occurred and the technical support people found an obscure setting in my iPhone that needed to be changed. That fixed what was a vexing problem that was not the fault of 1Sim VOIP.
Company replied
I am 70 years old. I use 2FA for this company to access a bank account to transfer funds for a medical emergency. OneSimCard service has been DOWN for two days for 2FA banking. Stuff breaks and th... See more
Company replied
Company details
Information provided by various external sources
The best international SIM card for world travel. Talk, Text and Data. Save 85% on global roaming in 200+ countries. 100% prepaid, pay as you go service.
Contact info
4.1
Great
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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This is were I but my phone and is very…
This is were I but my phone and is very Strong good product
January 24, 2021
Unprompted review
Great great great
January 15, 2021
Unprompted review
All seemed to go to plan
January 9, 2021
Unprompted review
Good chat service
Good chat service, polite, prompt and knowledgeable.
January 3, 2021
Unprompted review
Easy and quick to setup
Easy and quick to setup. If you want additional plan you can add it. The instructions will arrive via email in the next 24 hours after the purchase.
January 1, 2021
Unprompted review
Good experience no major problems with…
Good experience no major problems with OneSim. But company may need to consider other modes of delivery during a holiday season. If my plans have not of changed for my trip I would not have received the card in time, therefore I would have lost money ,but the customer service is good at least the ones I have had communication so far
December 26, 2020
Unprompted review
Great service through the chat feature…
Great service through the chat feature on the website. SIM arrived quickly!
December 25, 2020
Unprompted review
SMS service is invaluable for expats
SMS service is invaluable for expats. Pricing options & plans are presented somewhat confusingly on website.
December 25, 2020
Unprompted review
DO NOT USE THEIR NUMBER TO OPEN A PAYPAL ACCOUNT
I paid 79.90USD for their 2-step verification sms number.
The number worked and I did receive the sms code sent by PayPal but then PayPal suspended the account permanently saying the number used when opening the account is fraudulent&stolen.
Do not use their service if you are looking to get a US Number to open a PayPal account and for receiving 2-step verification SMS codes.
December 21, 2020
Unprompted review
Thank you for the prompt delivery
December 21, 2020
Unprompted review
Kind of a LEGAL SCAM
I'm a digital nomad who was searching for a SIM Card in order to make calls and have data in different countries - at first sight, the OneSimCard seemed perfect.
However, first of all: The "free" extra number is only free for 30 days. Okay, you could have read that when you click on all the links in the descriptions (but who does that?!). But that's okay. I get that - my fault.
BUT then there's the issue: You cannot use the number you get for any confirmation messages (e.g. from your bank, Paypal, Amazon,... etc.) - after being in contact with the customer service FOR HOURS in order to figure out the issue, they finally sent me a link saying that this is an added feature of their service and that I'll have to order a new number for this purpose (which costs $60 per year)... only to be able to use this phone number for all purposes. AND THIS IS NOWHERE IN THE DESCRIPTION!! WHAT THE ?!
I then asked for a refund and the customer service ("David") got really unfriendly, impolite and provocative - even though I tried to be as polite as possible about this issue. Absolutely unacceptable.
All in all, this was a super unpleasant experience and I do never want to be in contact with such an unfriendly customer service EVER again.
(I asked for a refund, but I'll only get part of my money back and do have to pay for the shipping. That sucks.)
Order number: 1034702
RMA: 2755
December 14, 2020
Unprompted review
My simcard expired so I called them for…
My simcard expired so I called them for an extension. I explained that due to the pandemic I could not travel anywhere. They did not care and just took my balance
(about $50.00) away. Now I will only buy a simcard in the country I'm in. No more prepay ripoff.
Mark Choit
November 27, 2020
Unprompted review
Fantastic service on time delivery…
Fantastic service on time delivery ahead of schedule.
October 25, 2020
Unprompted review
scammer, fraud
scammer. don't fulfill the promise. when I asked for refund the money because they didn't fulfill the promise that's time close the live chat support by themself.
October 23, 2020
Unprompted review
Reply from OneSimCard
This is in regards to our OneSimCard VoIP feature application. As our representative tried to explain, our VoIP add on application has nothing to do with the need or use of a VPN connection. Whatever the connectivity issue that you are having on your device involving your VPN is an issue of your device and not our service. You even admitted it works when your VPN is enabled. We are not able to issue a refund for a used service because of reasons unrelated to our service.
Our representative ended the chat as you became increasingly hostile in your demands, without listening to explanations. Please feel free to try our application on a different device using a standard internet connection.
OneSimCard Support
Great service
Very fast delivery, online video tutorials helpful. Phone working as it should.
Thanks
October 14, 2020
Unprompted review
Great service from these guys
October 4, 2020
Unprompted review
Received my sim the next day
Received my sim the next day. I did need to contact tech support as my card did not recognize the network when i installed it in my phone. Very helpful technician had me sorted in no time.
October 1, 2020
Unprompted review
Did not work during my trip to Hurghada
Did not work during my trip to Hurghada. Spoke to a few customer service agents with one agent questioning my honesty. Really? I never been more insulted in my entire life.
September 23, 2020
Unprompted review
Clunky website and I haven’t got a…
Clunky website and I haven’t got a cheap option to just get more credit for calls whilst in Jamaica.
September 16, 2020
Unprompted review
horrible service
horrible service. in their description, it states: USA Phone Number for 2 step SMS verifications and alarms from PayPal, Banks and financial institutions. However, after purchase, it can not receive txt code from etoro at all. ( etoro is just a normal financial institution). and I checked on phonevalidator website, the phone number they provide is a VOIP number! who would pay 79 dollars for a VOIP number?! google voice is free!
Not as described and way over priced!
update after seeing company's reply:
this company is really shameless liar.
1. check on phonevalidator by yourself, potential buyers~ the number they gave me is 1-470-220-2502. It says loud and clear, it's a VOIP number! ( I would have upload a photo, but this trustpilot won't let me. so pls check by yourself, guys)
2. the company claims that I've used this number for other service, that a bloody lie! I have not received a single txt code with this number at all!!!
3. the company says I'm welcomed to contact them. the truth is when I start asking business name and business address to prepare my legal actions, they stopped replying!
This shameless company charge me 79 dollars for a VOIP number which should be totally free and lied about everything!
August 24, 2020
Unprompted review
Reply from OneSimCard
Hello Donna,
The OneSimCard USA Number for Bank Institutions is designed to work with the major US banking institutions and major banking service providers common in the USA. We cannot guarantee that the mechanism will work with all institutions worldwide. We can see that the product worked just fine for you with other institutions. Enough for you to make a second purchase of an additional number.
The number we provide is indeed a real mobile number, which is then forwarded to you either via email, by SMS, or with our own VoIP application for iPhone and Android. We do indeed use a VoIP system to forward the messages if you choose, but the numbers are real and work with most major banks. We cannot speak for what any third party has to say about our technology as it is rather unique.
The price of this service is representative of the costs involved in producing this product. Unlike Google Voice (which is VoIP and does not work with 2 Step Verification), we use real US mobile phone numbers which have associated costs. This price did not seem to prevent you from using the service or purchasing a second number.
While we understand you could not use the product for this specific service, we are welcoming of you to contact us so we can look into thing deeper and discuss any issues you have with our products. We don't see any record of you reaching out for assistance or support.
OneSimCard Support
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