One Stop Promotions Reviews 

203
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

What a fabulous find! We needed a supplier to produce some bespoke Medieval banners for an event and after a lot of research we settled on One Stop Promotions. The team couldn't have been more helpf... See more

Rated 5 out of 5 stars

One Stop Promotions/Flags and Flagpoles is a fantastic company to deal with. They offer a wide range of high quality products at a competitive price, quick turnaround and excellent communication which... See more

Rated 3 out of 5 stars

Fairly frustrating to work with Onestop due to the slight incompetence of the customer service rep. Lots of unnecessary emails and lacking in social graces. Didn't use my name once. Lacked people ski... See more

Company replied

Rated 5 out of 5 stars

I just ordered 6 A3 synthetic custom made bunting for decorating a marquees for my daughter’s rowing boat club. I’m thrilled with the bunting. It looks brilliant! From my initial “chat” on the website... See more

Company details

  1. Digital Printing Service

Information provided by various external sources

Promotional merchandise and corporate imaging solutions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

203 reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(203)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products from a fabulous company

This was the second time of using One Stop Promotions for banners and I wouldn't hesitate to use them again and recommend them. The customer service is second to none and the produce incredible value for a great price.

November 13, 2015
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi Sioned,

Thank you for leaving us a review!

Thank you for your kind words, we look forward to working with you again in the future :)

Regards,
The One Stop Promotions team

Rated 5 out of 5 stars

Great service

Great service Jo was very helpful and resolved the problem we had efficiently and quickly.

November 7, 2015
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi Margaret,

Thank you for your review!

I am sorry to hear that you experienced problems but I am very pleased that we sorted them out quickly for you :)

We hopefully will work with you again in the future,

Regards,
The One Stop Promotions team

Rated 5 out of 5 stars

Amazing!

This is the first time we've used one stop promotions and they were brilliant! They're prices are great and there was a lot of advice provided, so if you're new to event organising they're more than happy to give you the necessary details prior to ordering. Even within a tight timeframe, they made it work and went above and beyond in terms of customer service!

Thanks again!

October 16, 2015
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi Vee,

Thank you for your kind words, they are very much appreciated!

We hope your event went well and please let us know if we can help you again in the future :)

Kind regards,
The One Stop Promotions team

Rated 3 out of 5 stars

Great Banners, Customer Service Slightly Lets Them Down

Fairly frustrating to work with Onestop due to the slight incompetence of the customer service rep. Lots of unnecessary emails and lacking in social graces. Didn't use my name once. Lacked people skills in email correspondence. Process took a long time.
End product was great but niceties go a long way when dealing with customers.

September 25, 2015
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi AB,

Thank you for taking the time to leave us a review - your comments really are appreciated.

We do pride ourselves on our customer service here at One Stop, so to hear that we did not get it right is really quite upsetting for us. Your comments have been circulated to all the members of our sales team to highlight the issues you have raised and to ensure that we learn from the mistakes that we have made.

If you do wish to order from us again, please contact me directly on lorna.durose@onestoppromotions.co.uk and I will ensure that you and your order are given the care and attention that they should have been this time round.

Please accept our deepest apologies, and I hope that the quality of the end product goes some way to making it up to you.

Kindest regards,
Lorna
The One Stop Promotions team

Rated 4 out of 5 stars

The finished printed banner was great.

I had difficulty sending my image over in the online process. I sent it separately in advance so you could confirm it was presented correctly for you as a pdf. You confirmed it was fine.
Then later you emailed to ask for a jpeg - at this point I decided to phone and just talk to someone. It was then that I was told the pdf was fine [I knew it would be having been in print for 40 years!] The moral is - talking is better than online grief.
Finished product was correct but the girl's on reception needed to be a bit more customer friendly. Mike Barton

September 14, 2015
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi Michael,

Thank you for your comments - it is always good to hear about the things that we aren't getting quite right so we can make improvements. Your comments have been passed to our MD and we will look into it to see if there is any way we can improve the system we use for taking and accepting artwork.

If you have any further comments or suggestions please feel free to email me on lorna.durose@onestoppromotions.co.uk.

Regards,
The One Stop Promotions team

Rated 5 out of 5 stars

Great Service

We ordered Key ring torches as promotional thank you gifts for exhibitors at the Monmouthshire Show, they arrived quickly and were great quality with an excellent LED light. They were well received by the exhibitors and we would have no hesitation ordering them again.

September 2, 2015
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi,

Thank you for your kind words!

It is good to here that the torches went down well, we hope they brightened your exhibitor's day! (Sorry..)

We hope we can do business with you again soon :)

Regards,
The One Stop Promotions team

Rated 5 out of 5 stars

Very good service

Helpful both on the phone and via email, made adjustments without fuss and completed order and delivered promptly exactly to order

August 29, 2015
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi Chris,

Thank you! We are very glad that our service was up to standard!

We look forward to working with you again in the future :)

Kind regards,
The One Stop Promotions team

Rated 5 out of 5 stars

Good value for money

Ordered a roller banner and it was well printed and delivered quickly. This is my second from them, the first purchased a year ago and still works and looks great!

August 14, 2015
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi Shaun,

Thank you for taking the time to post us a review!

We are very glad to hear you had a good second experience with us and that your first banner is still going strong! We look forward to printing your third ^-^

Thanks again for your business,
The One Stop Promotions team

Rated 5 out of 5 stars

Awesome result - excellent service

I don't have any experience in creating a banner - once I ordered my banner the Onestoppromotions team emailed me back instantly explaining what I to do and how to correct it.

Before printing they contacted me by phone twice to discuss the artwork. It was so nice to be spoken to instead of emailed!

I wholeheartedly recommend Onestoppromotions to any customers out there wishing to promote their business with a banner. My sales have already increased since using it. Thanks.

August 5, 2015
Unprompted review
One Stop Promotions logo

Reply from One Stop Promotions

Hi,

Thank you for your kind words!

I have passed your comments on to the team members who were involved with your order.

We look forward to working with you again in the future :)

Regards,
The One Stop Promotions team

Rated 5 out of 5 stars

Great experience all round

Although we were on a tight schedule, the company worked hard at making the project work and delivering on time.

The quality of the shirts was very good and they came a day early.

Many thanks.

I hope to doing business with you again in future.

July 15, 2015
Unprompted review
Rated 5 out of 5 stars

Roller Banner

1st class service, quick turnaround with a great product at the end of it!!
I would recommed you use them without hesitation.

June 29, 2015
Unprompted review
Rated 5 out of 5 stars

Easy to order and great quality products

I have used this company for both work purposes and my personal use. Each time it has been easy to find a product I need, the customer service messenger is very quick and useful, and ordering products is a breeze. Delivery is very fast and the products are excellent quality. I will definitely use this company again and will recommend them to others.

June 10, 2015
Unprompted review
Rated 5 out of 5 stars

Very Good Service

Very helpful. They double checked with me if I wanted to proceed as the graphic supplied had a slight problem which gave me a chance to rectify it before going forward with printing the banner. Product arrived promptly and i am very pleased with it.

June 8, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic price, quality and service.

Absolutely love this company. I use them every time I need popup banners or promotional gifts. I shop around to do price checking and happily always end up ordering from One Stop Promotions. Fantastic price, quality and service.

March 25, 2015
Unprompted review
Rated 5 out of 5 stars

Marching banner

I was pleased with the quality of the banner made, which was posted off and received in the promised timescale. I thought the price could have been cheaper and therefore, don't rate the service as excellent. But I would recommend One Stop Promotions, Shepshed, Leicestershire.

March 20, 2015
Unprompted review

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