Online Fabrics Reviews 43

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Visited in person today looking for light weight cotton fabric I found lots to choose from,will return in the summer for fabric for outdoor furniture staff helpful and friendly- good experience

Rated 5 out of 5 stars

Ive been using this company for 6 years now, And they are absolutely brilliant always very helpful and very polite. Always going out there way to help me with anything I need. I highly recommend t... See more

Rated 2 out of 5 stars

Purchased a large fire resistant material for stage curtains. 32m. Arrived damaged with holes. Meaning 3m off one side was unusable. Discussed with customer services who asked for photos and... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from the team. Placed an order which I realised required amendment - emailed on Saturday morning and received an email that day followed by a call on Monday to process the amendment.... See more

Company details

  1. Hobbies & Crafts

Written by the company

Online Fabrics offer textiles from all over the world delivered straight to your doorstep. We only use fast, reliable couriers and also offer a sample service too.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

43 reviews

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Rated 5 out of 5 stars

I needed a large fabric cloth for an…

I needed a large fabric cloth for an event and found these guys as they had a big variety. I ordered samples which arrived promptly and the fabric was too thin so called them and the lady that I spoke to was very understanding and polite and she told me what fabric I need and sent our a sample for free. After I got the sample, I knew that was the fabric that I wanted and I placed my order which arrived really quickly via DPD. The fabric was fantastic, very high quality and it was used to cover a stage. It did the job so well and we are so happy we used this company and would highly highly reccommend to others!

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the team

Fantastic service from the team. Placed an order which I realised required amendment - emailed on Saturday morning and received an email that day followed by a call on Monday to process the amendment. The team at Online Fabrics were excellent in amending my order. Products received promptly to a very happy customer. Thank you!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

great!

Product arrived on time and as described. Happy to recommend and use again!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable and efficient

We have used this company many times over number of years. They are always quick to deliver (even when we have needed something urgently) and when we had to return some fabric due to it not being right for what we needed they were very helpful and made no fuss. I have always dealt with Dee who has been helpful both on the phone and on email. This level of service means that we always try and use this company whenever we need fabric.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended for quilters

I visited Online Fabrics to find cotton fabric for my quilting project. I had been sending off for samples of fabrics online to other fabric sellers and wasted a lot of time and money as I couldn't find the specific shade of blue I needed to be the edging and backing for my quilt. So I went to Online Fabrics in person. They have a fantastic range of cotton fabrics, at excellent prices. I found the exact colour I needed in a good quality fabric with a high thread count. I also bought a number of haberdashery items that were keenly priced. Online Fabrics will be my fabric store of choice from now on and I recommend it to other quilters. I'm going back later this week for more fabric.

June 20, 2025
Unprompted review
Rated 2 out of 5 stars

Talked the talk….. sadly didn’t follow

Purchased a large fire resistant material for stage curtains. 32m.
Arrived damaged with holes. Meaning 3m off one side was unusable.
Discussed with customer services who asked for photos and videos so they could go to manufacturer. Supplied on 1st March 2025.
No response. Follow up email - no response.
Cost of loss is £34.20 and additional seamstress costs £30 - £40
Under sale of goods act this was clearly not fit for purpose but we have been ignored - although initially looked like they would get us the refund.
Awaiting reply. Order number INV135605

February 21, 2025
Unprompted review
Online Fabrics logo

Reply from Online Fabrics

Hi Brett, Further to your review, we can confirm that we did speak to Judith (the lady that placed the order) and she explained the issue with the fabric. We did mention to her, that if she required another length to help rectify the situation, we would send it out a replacement. She also said that she would get some images over for us to see from the company who made up the curtains. Unfortunately, we are unable to locate the email. Please could you confirm the email address to which you sent the email.

We have no issue in refunding you the 3 metres and apologise for any inconvenience caused.

Regards,

ONLINE FABRICS TEAM

Rated 5 out of 5 stars

Super fast dispatch when needed and lovely fabrics

I've never ordered from them before, but my first order i was so impressed. I put in the notes I needed the fabric asap as I had a project that had a very short deadline and had massively underestimated the work involved, i ordered Thursday evening and they got my fabric to me on the Friday! The fabric itself was a lovely quality and really good price, can't fault them atall, what service!

January 16, 2025
Unprompted review
Rated 2 out of 5 stars

They sent the wrong product & ignored my request to rectify

I was sent a product that wasn't what I ordered, or pictured on their website. I emailed asking them to rectify it but had no reply so I am stuck with the wrong product.

December 10, 2024
Unprompted review
Online Fabrics logo

Reply from Online Fabrics

Hi Saeliza,

Please could you email us your Invoice or Order number as we can't seem to find the email sent or your Order on our system.

Please send the email to info@online-fabrics.co.uk.

Thank you.

Rated 5 out of 5 stars

I have been using online fabrics for a…

I have been using online fabrics for a number of years now and I have never had any problems. Always friendly staff to deal with and I will be using them for a number of years to come. They have a wide selection of choice of vinyls in stock at a reasonable price as well. 👍

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Always happy to help have the most…

Always happy to help have the most amazing range of materials. Family and friends have been using them too. Nothing is too much trouble if they don't have something you want they will find it. A must for all your fabric needs. Delivery is on point no issues.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Online fabrics are the best

I've been using online fabrics for about 4 years now and i must say they are very helpful and a pleasure to deal with.
Always willing to help me with what type of materials i need,the whole team there are very polite,i definitely recommend using this company.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Oustanding Service

I needed material for upholstering banqueting chairs but wasn't sure what would be best suited for my application. The team at Tahims had been very helpful over many months as I had probably visited their Coventry showroom 20+ times , asked loads of questions and bought nothing. However every time I walked in I was always welcomed and served very well having my queries answered.

Because I wasn't sure what type of material would be best suited for my upholstery use case, online-fabrics were able to offer me many samples from the race in store, which was really useful whiten discussing with the rest of y team.

When we finally placed the order all the material arrived very swiftly within a matter of days.

I would highly recommend the online-fabrics team. They are professional, knowable and personable team.

Thank you

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I recently ordered from Online Fabrics and couldn't be happier with my experience! The website is easy to navigate, and I was able to find exactly what I required for my latest project. Their prices were very reasonable too.

The customer service is outstanding – they answered my questions promptly and helped me choose the best fabric for my needs. Delivery was quick, and the fabrics arrived well packaged.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased fabric from here…

I recently purchased fabric from here and was really happy with the entire experience. From the start, their customer service was incredibly helpful, providing me with fabric samples to ensure I made the right choice. The quality of the fabric exceeded my expectations, and the colours were exactly as shown. Delivery was impressively fast and efficient. I highly recommend them to anyone looking for quality fabrics and outstanding customer support. I’ll definitely be ordering again!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer

Purchased from online fabrics for the first time recently and very pleased with the quality of the material, exactly what I was looking for. Great service and fast shipping. Will definitely be placing more orders and recommending to family & friends.

September 6, 2024
Unprompted review

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